Current mood:

frustrated

Shammy quest issues?
Hey ladies,
I dunno if anyone can help with this, but figured I'd ask:
Ok, My sister (who plays Horde predominantly) finally bit the bullet and created a Draeni Shaman (Bronzebeard). Well, she is currently doing her shammy quest (for fire totem, I believe) and got the torch she needed to go along and finsih her quest. She logged out, and when she logged back in, it was GONE (the torch). She contacted a GM and the first one says that she will not get a walk through on a quest, so she can figure out what to do on her own. So, she contacts again, explaining that she doesn't want a walk through, just her item back. Second GM states she has to do "this, that, and the other" thing and go from there. She does so...no torch. Contacts AGAIN, and again gets the "do this...." type of thing....
Everytime she contacts a GM (3 times) she states that she DOES NOT want a walk through for the quest, just the item that she DID have, that disappeared once she logged off. The first guy was rather rude...and she even considered quitting the game alltogether (except that she has a lvl 37 Hunter, and her sis on the game) She enjoys it, just not enough to deal with a GM treating her like she's some idiot who can't do her own quests.
Anyone have any ideas? She's gonna contact again this evening, and attatch the previous emails from the GM....all she wants is her torch, so she can finish her shammy quest.