Greg ([info]gmalivuk) wrote in [info]umstudents,
@ 2004-05-24 19:53:00
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Lying fuckers
Skimming through the Daily today, I noticed this article about the student who basically stumbled upon the official record database accidentally.

Contrary to what the university said in its letter (which was the topic of an earlier post here), the fact that this guy accidentally came across the records (at least, assuming he's being honest) means it wasn't a particularly difficult thing to do. And given that the problem "may have existed" since February (coincidentally the date that they "improved" Wolverine Access), I'd be willing to bet other people had come across the same info before.

“It’s just crazy because it wasn’t hard to get to at all. It took about five clicks and required no secret code at all.”

Some guy from the university argued that it was unlikely others had seen it because you had to already be logged into Wolverine Access (which "narrows" the pool of possible people to, oh, about 50,000 people).

Plus, it was someone using Safari from a Mac, rather than Internet Explorer. So Safari on OS X is the "infrequently used operating system/browser combination employed by a small percentage of individuals with access to the system"?

This page points out that "most U-M students, faculty, and staff use Wolverine Access via operating system/browser combinations that did not enable unauthorized access to this information." But "most" doesn't mean "all" or even "the vast majority". It'd be one thing if the information was only accessible to someone using Linux or an obsolete version of Windows or Mac OS, but nearly every student, faculty, or staffperson using a Mac in any one of the dozen or so computing sites on campus probably uses Safari for browsing.

So yeah, I'm pretty much counting on multiple unauthorized people having had access to my personal information, and am just hoping none of them decided to remember it...

Edit: Turns out it's worse:

"Peterson added that the student used the Safari web browser for Macintosh operating systems whereas most students use Internet Explorer and would not be able to gain access through Internet Explorer."

Actually I used Mozilla Firefox on Gentoo Linux. Mozilla is also available for Windows and Mac. In addition, it IS possible to access through Internet Explorer although it requires a bit more technical knowledge.

Jon Oberheide
jonojono@umich.edu


So the university's most common browser would have allowed access, plus, while fewer general students may be using the browser he used, the ones who do probably tend to be more technically adept anyway, and could have been using it from any platform.

Edit2: This was posted as a comment in my own journal.

My friend pointed out the umstudents livejournal post about this issue to me. Apparently I can't post anon on the umstudents group so if you could 'forward' this over there that'd be great.

mreyeliner: Yeah, I did go to Troy High and we still do run our business...who are you/what year did you graduate?

ripburger: Correct, social engineering is a huge problem that is still unheard of in many organizations. A computer is only as secure as the person in front of it...meaning not very secure for the average user. Human stupidity is often the weakest link in many situations and employees need to be trained to recognize social engineering techniques. 'The Art of Deception' by Kevin Mitnick is a good read.

bittershell: Thanks for pointing out the Daily feedback addition. Regarding the whole Safari/Mac fiasco, apparently the Daily pulled that one out of their ass or got confused somewhere. I talked to MAIS about that and they have no idea where that quote came from...Julia Peterson did not say that. They may have gotten mixed up when talking to ITD as the bug was reproduced by ITD on Safari over the phone with me. So yes, all browsers and platforms were affected. All that was necessary was the ability to open a specific frame in a new window...Mozilla just makes that easier.

I would also be very suprised if someone else did not stumble upon, given the huge number of people that use Wolverine Access. Unfortunately, for that same reason, it is rather infeisible to maintain log files for that long of a period of time to know for sure.

While a full dump of the database would not be possible with the limited web-based forms and restriction to 300 results, it would be possible to get a large majority of the data with some complex screen-scraping and common-name techniques. Let's hope no one came across it and thought of that.

So in conclusion, there's not really anyway to know who's been affected so everyone just needs to keep a watchful eye on their credit report.

If you have any questions, hit me up at jonojono@umich.edu or on AIM at BinaryJono.

Regards,
Jon Oberheide
jonojono@umich.edu



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[info]mreyeliner
2004-05-25 12:16 am UTC (link)
Jon Oberheide went to my school two years ago...he ran his own computer/internet company thing, I'm pretty sure

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[info]kid_icarus75
2004-05-25 04:37 pm UTC (link)
Yeah... Jon and I own FocalHost.com LLC.

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[info]designergal3
2004-05-25 10:25 pm UTC (link)
hey i graduated from THS in '99. i graduated with Jon's sister.

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[info]bittershell
2004-05-25 01:45 am UTC (link)
Jon also corrected a reporting error that the Daily made, which makes the whole situation scarier:

"Peterson added that the student used the Safari web browser for Macintosh operating systems whereas most students use Internet Explorer and would not be able to gain access through Internet Explorer."

Actually I used Mozilla Firefox on Gentoo Linux. Mozilla is also available for Windows and Mac. In addition, it IS possible to access through Internet Explorer although it requires a bit more technical knowledge.

Jon Oberheide
jonojono@umich.edu

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[info]gmalivuk
2004-05-25 01:51 am UTC (link)
lovely

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So what if someone knows?
[info]ripburger
2004-05-25 02:03 am UTC (link)
I really don't believe your personal information is safe anywhere if someone really wants it. After you read some 'social engineering' stories I'd agree that it's much easier to get the information from people rather than trying to penetrate computer flaws. With the vast amounts public information on all students already provided through easier access by the university, I wouldn't be overly worried about this, all you can do is keep an eye on your credit reports, because this kind of thing is all too common...

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[info]kid_icarus75
2004-05-25 04:43 pm UTC (link)
The University only emailed students because Jon contacted the Ann Arbor News.

After the email was sent, another friend of ours (Jon is my housemate/business partner) wrote a letter expressing our still pending concerns about the problem and how it was covered up. Enjoy:

>>Hello Mr. Robinson, All:

This email notification raises a few issues in my mind. I would greatly
appreciate if you could explain or clarify a few points you made, and
further, answer questions (I belive email will be more enlightening than a
phone conversation):

-Is provided list of 'data elements' complete? I am unsure whether the
potentially-exposed data might have included name too, or just UMID, SSN,
and address.

-The attached email was sent to me directly. Whose data was at risk in
this situation? Was I specifically targeted as part of the 'small
selection'? It seems that this means a small, distinct part of the
University community. Why was this not mentioned? In addition, is the
set of 'some individuals' who may have had access also small and distinct?
Was there a reason that these people, and not others, may have had access?

-The phrases 'slight possiblity', 'obscure', and 'highly unlikely' do not
provide statistics. Although you are in a position to know these
statistics, you also have motiviation to make this look like a non-issue.
I am strongly concerned that either statistics are not available, or
statistics are not favorable.

Does the University have any programs in place to help us deal with
identity theft? How about investigating whether an individual's data was
exposed?

Does '20 U.S.C. 1232g; 34 CFR Part 99' apply in this case? If it does,
would my request to view the part of my student records which is the
'record which...will indicate all individuals...which...have obtained
access to a student's educational records' include online accesses? The
definition of 'education records' includes my personally-identifying data,
as stored by the University (barring what is contained in the directory
service made available through LDAP).

It seems (via SPG-601.14) that our SSN and UMID should not be able to be
cross-referenced, unless directed by 'business necessity'. Although WA
is, by nature, an human-resources system, does any online processing take
place that would involve my SSN? It seems to be good practice to not
grant web-based applications access to data they don't strictly need.

What structures are in place to prevent this kind of breach in the first
place? Why were these not adequate? Will the policy be changed in the
future because of this? I sincerely hope that policies that cover these
are not private. Policies should be publicly available, but I could not
find them easily. If they are, or should be, I would appreciate a link or
such.

I would argue that a secure computing environment at Michigan is
completely disseparate from the responsiblity of MAIS to protect our
personal data at all costs.

I applaud you for being honest (especially with the dates of the breach),
and for re-testing all of WolverineAccess. I appreciate the work that was
done, but I hope you can understand my fear of a personal data privacy
breach. Knowing that it may have happened it not enough; it is
reasonable to expect that everything known about the breach is made
publicly available so that, we, for ourselves, may decide what actions to
take. Furthermore, I believe many people are interested in what measures
MAIS and the WA team are taking to prevent and detect future problems.
>>

The only answer was that these concerns could be addressed if someone wished to shedule an appointment, probably because the University doesn't want anything in writing.

Shrug. I guess that's what you can expect with a proprietary closed source system.

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[info]gmalivuk
2004-05-25 06:21 pm UTC (link)
thanks for posting this.

if someone does decide to follow through with an appointment, they should keep us updated (either in this entry or via a new post) on what the university is saying about this.

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from a comment to my journal
[info]gmalivuk
2004-05-25 08:59 pm UTC (link)
I also sent an email in reponse to the one sent out by the university. In it I expressed my opinion about the use of the term 'security breach', asked if/how they planned on contacting alumni, and if they knew specifically who was affected from logs. I got a call from MAIS VP, Laura Patterson, the next day and we decided to meet Monday (yesterday). Here's answers to some of those questions:

-I am unsure whether the potentially-exposed data might have included name too, or just UMID, SSN, and address.
Included in the DB were name, UMID, SSN, and full address.

-Whose data was at risk in this situation?
All current students and I believe alumni since 1992 they estimated.

-Was I specifically targeted as part of the 'small selection'?
No.

-In addition, is the set of 'some individuals' who may have had access also small and distinct?
Only positively known person is me.

-Was there a reason that these people, and not others, may have had access?
Nope...besides the possible use of Mozilla making it easier.

-I am strongly concerned that either statistics are not available, or statistics are not favorable.
I believe the former.

-Does the University have any programs in place to help us deal with identity theft?
A new program is to be rolled out soon to provide awareness of both computer and personal security. They want to educate the student body on how to respond appropriately if they were to come upon a similar situation as I did. They also want to educate on the dangers of identity theft. I don't know exactly when this is going to be rolled out but its being planned.

-Does '20 U.S.C. 1232g; 34 CFR Part 99' apply in this case? If it does, would my request to view the part of my student records which is the 'record which...will indicate all individuals...which...have obtained access to a student's educational records' include online accesses?
IANAL, but I doubt it...unknown and/or unauthorized access would probably not fall under this category.

-Although WA is, by nature, an human-resources system, does any online processing take place that would involve my SSN?
Financial aid, probably? WA/UMICH does not use SSN as the primary key as some people don't even have SSNs.

-What structures are in place to prevent this kind of breach in the first place? Why were these not adequate? Will the policy be changed in the future because of this?
It wasn't a breach, it was a programming mistake so no policies other than "don't hire incompetant programmers and don't be lazy" would have prevented this. A feature (or "panel" in PeopleSoft terms) was copied from one portion of the site to the affected area in order to avoid recreating it from scratch. A perfectly logical idea except they forgot to disable/remove the search part...

Anyway, that's pretty much my knowledge of the situation after talking with Laura for over an hour. While this is a non-trivial matter, I trust my SSN with the university infinitely more than giving it to some teenager on a signup sheet stuffed in a drawer after registering to be a member of Mammoth Video. I think one of them has a _slightly_ more acceptable reason to keep it in their records.

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[info]mreyeliner
2004-05-25 09:50 pm UTC (link)
My name is Nidhi and I'm a senior this year. I knew Jon O from Gardening club...I was gardening club girl

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