Current mood:

angry

Don't go to Emanuel's Salon
If you make an appointment at Emanuel's Salon (on Washington), don't expect them to honor it.

On Friday afternoon around 1pm I called and booked an apt for a bikini wax. They told me they had an opening at 8:45. While 8:45 was not my preferred time, it was the only opening, so I decided to take it.

I walk to the salon on a freezing cold night and arrive to be met by the freezing cold eyes of the receptionist. She rudely asked me what I wanted. I told her I had an apt and she rolled her eyes. She couldn't find me at first and called me by the wrong name twice. Finally after getting my name correct she said, in an annoyed tone, "Oh here you are. [insert sigh] hold on."

A stylist came out from the back with the receptionist in tow and abruptly said to me in a harsh voice, "We don't have time for you. You need to come back tomorrow. There are no appointments." I told her I had an appointment so she looked at the computer and said, "Well I see it, but that is not possible we are closing in 15 minutes. You need to come back tomorrow. OK?" I said, "But I have an appointment for 8:45, and it is 8:40 now." She was being very flip with me as though I made up the fact I had an appointment. "You have to come back another time." Stunned at the rude treatment I received I left because she was clearly not going to honor my appointment.

I will never go back to such a disrespectful place. I can not believe the treatment I received.

Emanuel, if you make an appointment, keep it. How rude!!!!