mendel

Zilla is easy to use. Unfortunately, the user interface on the zilla query page can be hard to navigate. The form below gets you the same results as choosing sensible values on the query form.

deslea

• We've hammered out a new, clearer definition for the category. This has gone through various consultation procedures among the Supporthelps and Admin/Staff and will be posted in lj_support after Christmas.
  
  
• We've identified the basic skills that are required at each priv level and hammered out some procedures for training people to get them to those levels. Documentation is in the process of being written. This, too, will be detailed after Christmas.
  
  
• This community will be renamed to support_web within the next few days. Due to the limitations on renaming communities, this will need to be done manually, hence the delay. However, it has been agreed to in principle, so consider this reliable information. The redirection will be automatic. This rename is being done in order to be in conformity with other Support category communities. It is also in line with our new focus, which is not tied to the web client in the way that it was when the category first began.
  
  
• Another community has been created, web_ui. No volunteer at any level will be required to watch this community. Any documentation or training sessions appearing there will be announced in one of the required communities. The purpose for the community is to serve as a reference librarary and training center for professional development. The idea is not so much to watch it, as to visit it when you need to research a particular technical area specific to the category, or to join it on a short-term basis for advertised training sessions. There is no content there at present, but several training documents are in the process of being written. It is a permanent account, so the information will remain accessible regardless of any changes that may occur down the track (for instance, if we started deleting inactive accounts). This is important because these reference materials will be major assets involving substantial research and work in their creation, and should therefore be protected from anything that could compromise their availability in the future.
  
  
• Lots of reviews! Whee!
  
  
• A permanent test account is being established for testing bugs and errors specific to paid accounts (especially S2 and Syndication bugs). Frontline bug testing arising from Support requests will come under our brief under the new definition. Due to the possibilities for abuse, use of this account will be restricted to Supporthelps, but Interims may ask one of us to test an error or suspected bug if need be.
  
  
• Invitation codes will be provided on request for creating test accounts to any Web Interim who doesn't already have one, and they will be offered as a matter of course to new I1s in the future. It is recognised that many Interims will already have codes to spare, but this is considered a matter of principle. Volunteers should not have to pay for the tools they need to do their job. It is the responsibility of the category to provide them.
  
  
• A master list of Privs in Web has been made available here.
  
  
• We do regular Board Reports and Zilla Reports to keep abreast of bastard freakies and known issues. Known issues are assumed knowledge for Supporthelps and optional for people with lower privs. I will start posting Zilla reports with a public setting for those who are interested, since the information is useful, publicly accessible, and has no reason to be kept private.
  
  
• It was decided (well, actually, I decided this one unilaterally) that the tag [ui] would be used to mark certain requests. It does not in fact refer to Web-UI, but rather, to the fact that a request is under investigation with a view to a possible Zilla report, developer query, or similar follow-up. We also agreed that we would adopt common cross-category tags such as [auc] (awaiting user comment) and [xx] (closable).
  
  
• I need to go through leora's Support Guide now that the Web situation and infrastructure is clearer and ask for information to be added. I'm hoping to do that tonight or tomorrow.
  
  
• I'll be writing a major post to lj_support in the next week or so that will pull all of this together in a more formal way.