paidmembers: Maintenance Complete!

theljstaff (

theljstaff) wrote in

paidmembers,
@ 2008-02-25 21:00:00

Current mood:

accomplished

Maintenance Complete!
We've finished our maintenance on the automatic payment system! Automatic payments are available again for enrollments and updates.

If you have any questions about your automatic payments, please contact the Billing area of Support.

A huge thank you to everyone for your patience while we updated the system!

(Post a new comment)

	imaria 2008-02-26 02:03 am UTC (link)
	Can't paste HTML into Rich Text ;] (Reply to this)(Thread)

	ecctv 2008-02-26 02:03 am UTC (link)
	lol (Reply to this)(Parent)

	kennapea 2008-02-26 02:04 am UTC (link)
	<3 (Reply to this)(Parent)

	theljstaff 2008-02-26 02:04 am UTC (link)
	Thanks for the catch! Fixed now. (Reply to this)(Parent)

	steve_savicki 2008-02-26 03:03 am UTC (link)
	Where's the link to the two extra LJ icons? (Reply to this)(Parent)

	fifi225 2008-02-26 02:09 am UTC (link)
	w00t...thanks! Now I can get my icons back! (Reply to this)

	rizzo 2008-02-26 02:14 am UTC (link)
	I got my automatic payment reminder yesterday or so. Do I need to do anything since you've updated, or is it all set to renew? (Reply to this)(Thread)

	marta 2008-02-26 02:22 am UTC (link)
	You should be all set. You can check your status here. Edited at 2008-02-26 02:24 am UTC (Reply to this)(Parent)

	mizcrank 2008-02-26 02:16 am UTC (link)
	um...yea? :) (Reply to this)

	kilerkki 2008-02-26 02:19 am UTC (link)
	Thanks for getting this fixed. Having my automatic payments screwed up and my Paid Account deactivated was really annoying, but I'm glad it's online now. (Reply to this)

	nidonocu 2008-02-26 02:24 am UTC (link)
	Sorry to point a problem but.. I just got the e-mail to update my preferences and I noticed something wrong at the enter your credit card details screen: The secure connection lock appears while the page is loading but disappears when it finishes. I'm not keen to re-enter my details without it. (Reply to this)(Thread)

	sensaes 2008-02-26 02:27 am UTC (link)
	Note the "https" part of the URL. That means it's secure. The cute cartoon padlock is just...that. (Reply to this)(Parent)(Thread)(Expand)

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nidonocu, 2008-02-26 02:37 am UTC (Expand)

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mkb_technologie, 2008-02-26 02:38 am UTC (Expand)

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mkb_technologie, 2008-02-26 02:41 am UTC (Expand)

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sensaes, 2008-02-26 02:43 am UTC (Expand)

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mkb_technologie, 2008-02-26 02:45 am UTC (Expand)

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lileepers, 2008-02-26 02:46 am UTC (Expand)

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mkb_technologie, 2008-02-26 02:54 am UTC (Expand)

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nidonocu, 2008-02-26 03:00 am UTC (Expand)

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sensaes, 2008-02-26 02:46 am UTC (Expand)

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itihasa, 2008-02-26 06:37 am UTC (Expand)

Sincerity is one of those things above price. -

sensaes, 2008-02-26 06:41 am UTC (Expand)

Re: Sincerity is one of those things above price. -

itihasa, 2008-02-26 06:42 am UTC (Expand)

Sounds like... -

sensaes, 2008-02-26 06:48 am UTC (Expand)

Re: Sounds like... -

itihasa, 2008-02-26 06:52 am UTC (Expand)

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nidonocu, 2008-02-26 02:50 am UTC (Expand)

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delph_bunny, 2008-02-26 02:58 am UTC (Expand)

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sensaes, 2008-02-26 02:41 am UTC (Expand)

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southpaw1805, 2008-02-26 02:56 am UTC (Expand)

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nidonocu, 2008-02-26 02:58 am UTC (Expand)

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mkb_technologie, 2008-02-26 03:04 am UTC (Expand)

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marta, 2008-02-26 03:32 am UTC (Expand)

	marta 2008-02-26 03:29 am UTC (link)
	That's because the images included on the page aren't served through a secure server. All of the other content (including the data submission) is. (Reply to this)(Parent)(Thread)(Expand)

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mkb_technologie, 2008-02-26 11:50 am UTC (Expand)

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marta, 2008-02-27 06:22 pm UTC (Expand)

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henrylyne, 2008-03-03 11:32 pm UTC (Expand)

farmalloc
2008-02-26 03:57 am UTC (link)

I just got mail:

We recently performed scheduled maintenance on our automatic payment system
to update our billing system. We were unable to fully migrate your account
data due to various discrepancies between the old and new system.

To reactivate automatic payments, you will need to re-enter your billing
information

So apparently updating the billing system means deleting my autopay info. Seriously what was the discrepancy between one billing env and another?

Edited at 2008-02-26 04:11 am UTC

(Reply to this)(Thread)(Expand)

marta
2008-02-26 04:38 am UTC (link)

Some credit cards couldn't be migrated to the new payment system. That happened for a few reasons, like if the credit card was due to expire before the next payment cycle, or if some of the billing information was no longer valid, and that type of thing. You will still get your reminder email before your paid status expires, so you don't need to update this now if you don't want to.

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farmalloc, 2008-02-26 05:14 am UTC (Expand)

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marjolijntje, 2008-02-26 06:40 am UTC (Expand)

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marta, 2008-02-26 08:35 am UTC (Expand)

joolsmd
2008-02-26 09:17 am UTC (link)

Where do I go to get a refund of the $6 dollars I had to pay because the downtime meant I couldn't update my payment method and had to enter a manual payment? I mean, the original news post said you would be down for 2 days, which meant I could have updated it and paid the reduced cost. It took you nearly 2 weeks, which could have resulted in me losing all my paid account benefits. I don't think I should pay for your delay.

(Reply to this)(Thread)(Expand)

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marta, 2008-02-26 09:36 pm UTC (Expand)

darlojo
2008-02-26 09:47 am UTC (link)

I got an email reminder that my paid account was going to be renewed - I didn't want to resubscribe but could not turn the automatic payment feature off because it said any money was being taken manually at present. Fair enough, I thought, it won't take any money off me unless I do it manually.

Then today I got an email confirming that I've now paid for another year, but I didn't want to resubscribe. The reason I didn't cancel it earlier is because I totally forgot - a sign of how much chance I get to use LJ these days :p

I've sent an email to support, please refund me.

(Reply to this)(Thread)(Expand)

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marta, 2008-02-26 09:37 pm UTC (Expand)

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darlojo, 2008-02-27 09:29 am UTC (Expand)

	_lyra_b 2008-02-26 02:20 pm UTC (link)
	Last week I got my automatic payment reminder that I'm set to renew tomorrow but since the system was down I did it manually. Will it also take out the money tomorrow, too? :( (Reply to this)(Thread)(Expand)

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marta, 2008-02-26 09:38 pm UTC (Expand)

	sati769leigh 2008-03-30 02:05 am UTC (link)
	can someone tell me what that crap was about the not posting shit on this site what last week? WTF? if you get an account for free suck it up people. like 25$ a year is so much to pay for something you enjoy using! shoot (Reply to this)

pfyre
2008-04-18 01:38 pm UTC (link)

okay I've done searches - but can't seem to find anything that address the 'messages' feature of LJ accounts - I have the messages sent to my email account HOWEVER it leaves a copy on my LJ acct as well and it takes forever to clear the messages out 15 messages at a time - is there anyway to stop the copies from going to my LJ messages or is there an easier way to clear out the messages?

(Reply to this)

	unhappy changes kahnegabs 2008-05-06 10:23 pm UTC (link)
	I REALLY do NOT like whatever you have done to prevent being able to send messages. There are times when a private message is better than posting to someone's comments. What's up? I used to be able to click on a member icon and be offered the choice of sending a message, looking at their profile and whatever. Now it just sits there and says "loading" and no choices ever show. (Reply to this)

	New Paid Member onedisasterless 2008-05-21 09:51 pm UTC (link)
	Random question... How the heck do I check my email??? Thanks. (Reply to this)

	sillywingedone 2008-05-24 02:24 pm UTC (link)
	at this point automatic payments are stupid. Lj is changing so much, to buy into it when they change so often is stupid. (Reply to this)

	internetnoodles 2008-06-11 06:26 pm UTC (link)
	It's been a few months since paid members have had any new perks - are we gonna get anything new? Because the whole point of a paid account was supposed to be that you'd be getting new things and better service... (Reply to this)

	mooingtricycle 2008-07-10 03:14 pm UTC (link)
	i think something new should happen..... (Reply to this)

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