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Maintenance Complete!
We've finished our maintenance on the automatic payment system! Automatic payments are available again for enrollments and updates.

If you have any questions about your automatic payments, please contact the Billing area of Support.

A huge thank you to everyone for your patience while we updated the system!

Current Mood: accomplished

Scheduled Maintenance Alert
We are performing scheduled maintenance to our automatic payment system beginning today: Thursday, February 14, 2008.

Due to the nature of this maintenance, sign ups and updates to the automatic payment system have been temporarily disabled. You can continue to renew or add paid accounts using Manual Payments.

If your scheduled payment date occurs during this time, your paid time or add-on time will not expire, and your payment will be processed after the maintenance is complete. If you need to turn off automatic payments during this period, please contact the Billing area of Support for assistance.

We don't anticipate this maintenance to last longer than a few days; however, we will alert you as soon as it's completed via another post to

paidmembers .

We apologize for any inconvenience this may cause.

Current Mood: working

Expanding collapsed comment threads
Hi guys! We have a new experimental feature that is something a lot of people have been asking for: collapsed comment thread expansion!

This feature is in testing stages, which means that it's still in active development. It was created by our friends over at LJ in Moscow, and we'd love your feedback on it. Here's what you should know:

It's currently only available on entry pages using the Expressive, Expressive Winter, or Mixit S2 layouts. We do plan to expand it to other layouts (and the unstyled, site schemed entry page) once the kinks have been worked out. We also plan to make it available for use in custom layouts.
Paid users can use the feature on any journal using one of these layouts. Additionally, a user of any account level can use the feature on a Paid journal using one of these layouts. So it works if either the viewer or the journal being viewed is a Paid account.
To expand a thread, click the link labeled "Expand" next to comments in collapsed threads. This will expand that comment and all comments under it in the thread so that you can read these comments without going to a separate page.
There is a known issue that causes the "Expand" links to not work when viewing a journal with the ?style=mine argument (it will show the loading wheel forever and not expand anything). We hope to have this fixed by next week.

Again, we'd love your feedback on this feature. Let us know if you run into bugs and if you have any suggestions for how it should work. Thanks! :)

Current Mood: chipper

Comment Editing for Paid Members
Make As Many Mistakes As You Want: Comment Editing is Here!

You asked, so we made it happen. Paid Members now have the ability to edit comments! Just click on the "edit" button in your comment to make changes. Of course, to be fair to others, only comments that have not yet been replied to may be edited.

Check out

news for a full list of changes.

Current Mood: happy

New Goodies for October
Happy Halloween!

Free V-Gift
Our exclusive treat to Paid Members is a a $1 coupon to use on a V-Gift for a friend. Just choose your V-Gift in the gift shop and add it to your order. Then look in the dropdown under "Have a Gift Certificate?" section at the bottom of the page. Select your $1 coupon and click the "Use" button next to it. Click "Check out" to send your free V-Gift.

Filter Your Journal by Security Level
You'll be excited to hear that we've implemented a much-requested new feature for our Paid Account holders. You can now filter your journal by security level, which means you can easily see all entries that you posted public, friends only, private, or even to a custom friends group. All you need to use is this URL:

http://frank.livejournal.com/security/level

Replace frank with your own journal and replace level with: public, friends, private, or group:groupname.

This new feature is available for use by Paid Members on any journal, or by any user on a Paid Member's account.

Thanks to

ciaran_h for all his hard work on the security level filters!

Extension for Power Outage
LiveJournal was unavailable between approximately 2pm and 9pm PDT on Tuesday, July 24, 2007. We want to apologize for any inconvenience or frustration this caused. Please visit the news post for full details.

The outage was beyond our control. However, we value the support of our Paid members and want to compensate you for the window of time where the site was not accessible. Anyone who was an active Paid member as of any time Tuesday, July 24, 2007 is eligible for a 3 day extension of Paid time. You can claim this extension anytime from now until 12:01 GMT on August 6th.

The extension isn't automatic so that people who weren't affected can have the option to choose whether or not they want an extension. You can choose to claim your extension by going to this page: http://www.livejournal.com/pay/claim.bml

This Time It's Permanent
Hey everyone. I wanted to give you a quick heads up that we just announced details of the Permanent Account sale in

news. Click over to read all the details! There's also a related post in

lj_biz.

Auto-Transcribed Voice Posts & Free MOO Cards
Hey, guys! We're launching a new feature and a new opportunity this week, and we wanted to give Paid members a chance to try them first.

( Read all about automatic voice post transcription & free MOO MiniCards )

Changing Privacy on Posts en Masse
Ever since I started working for LJ it seems that paid users have been asking for the ability to change the privacy of old posts en masse. Well, the brand new Edit Journal Privacy page allows Paid users to do just that. You can change a bunch of posts from one basic privacy level to another.

Here's how it works:

Choose a Timeframe. You can select all posts or a range of posts between two specific dates.
Choose the privacy level to change posts from, and the new privacy level they should become.
Click "Update Entries" and you will get a page showing how many posts match your criteria.
Once you've confirmed your settings, you click "Yes, Update these Posts". Your password might be required.
We'll send you an email when your entries have been updated. The final step doesn't tell you when the changes are complete, because it may take several seconds, or occasionally even longer.

Things to note:

-- Right now this tool only supports switching from and to the basic privacy levels (public, friends only or private). Any changes you make will not apply to posts that are set to a custom friends group (the tool will just skip over those posts).
-- There is no "undo" button for these actions. If you change the privacy level on one or more of your posts by mistake, you'll have to go back in and change them to their desired privacy level.
-- We have two simple security measures in place:

Passwords are required when making posts more public. If someone gained access to your computer or hijacked your login session, they would only be able to use this tool if they also had your password. Make sure you keep your passwords secure and hard to crack.
Email notifications are sent each time this tool is used. This means you will always know if someone, you or someone else, used this tool to make changes to posts, and roughly what those changes were.

Hope you like it!

beta testing: toll-free voice posting
Earlier today we'd found that our voice post phone numbers weren't accepting calls. We're working with our provider to get the problem fixed as soon as we can. In the meantime,

hachi rushed to finish setting up a different method of voice posting. We've managed to get a toll-free number for voice posts!

We've been working on this for a while, so while we weren't expecting to have this ready for today, we figured that we might as well try. In particular, it hasn't been stressed under load -- there may be some bumps along the way. So with that in mind, please feel free to set up voice posting if you haven't done so already, and then call 1-888-840-6189 to make a voice post from anywhere in the continental United States. :)

(Unfortunately, if you aren't in the US, you won't be able to use this number. We're still looking for a good international provider -- if you have one you'd like to suggest, please let us know!)

EDIT: This is now our primary voiceposting number -- the existing numbers have proven to be incredibly unreliable, so we're migrating to just this number. Update your contacts lists!

EDIT EDIT: We'll be working on getting alternate numbers, for all of you who've commented saying that this one doesn't work for you (for whatever reason). Keep an eye on

news :)

Paid Members Reimbursement
As many of you know, we suffered an outage last week. We lost a second power circuit after the planned outage of another. Though our systems are redundant, losing such a large number at once was more than what the systems could handle. There were also a number of fallout issues discovered after the outage that attributed to some parts of the site being slow and/or unusable.

In light of this, we wanted to compensate our Paid users for the downtime. This offer applies only to active paid accounts during the outage window from Friday (11.03.06 at 12:01am GMT) through Monday (11.06.06 ending 11:59pm GMT).

Follow the link below to receive 7 days of additional paid time:

~~http://www.livejournal.com/pay/claim.bml~~

~~This extension claim expires in a week on Monday, 11.20.06 (at 11:59pm GMT). If you have problems, or if you think you should be eligible but aren't, open an account request with~~ ~~Support. Permanent accounts, your permanent account has been extended to infinity + 1 week. ;)~~

~~We apologize for the inconvenience, and thank you for your patience this past week.~~

Update: Sorry, this offer has expired.

TXTLJ (89855) to SMS LJ

paid ljers, 2day u can use TXTLJ 2 use LJ over SMS.  post, read, friend, etc. all 160 chars of fun @ livejournal.com/sms (but no tmobile or intl yet.. l8r)

Update: There was a registration bug that affected some people. It's now fixed. If your "YES" message is doing nothing, wipe your phone number, save it (as empty), and restart.

LiveJournal's new notifications system
Today we launched LiveJournal's new notifications system to Paid members. The notifications system will soon be launching to all LJ users, but we wanted to give Paid account holders a chance to use it early. (Permanent account holders already have been using it in a sneak preview, so you can hit them up for pointers!)

With the new system, you can set up notifications for all types of things including when someone adds you as a friend. Go to the Manage Settings page to set your preferences. Also look for the

icon in profile pages and journals to track updates and changes. Just check in to your Message Center to keep up to date on the LJ activity that's most important to you.

Paid and Permanent account holders have the most subscriptions available and also have the extra options to get notified when a user uploads a new userpic and when users add new comments to individual comment threads. We'll also be expanding the types of subscriptions that are available only to Paid users over the coming months. Visit the FAQ to find out the different limits and options for each account level.

Please feel free to spread the word to other Paid account holders you know. The engineers are still working out bugs in this complex system, but if you find something you think we should know about please leave your feedback on this post in

lj_releases.

Userpic selector
We’ve just added a fun new feature for Paid and Permanent account holders: the userpic selector! To try it out, just hit the new “Browse” button next to your userpic dropdown on the Update Journal, Edit Entry and “Quick Reply” comment forms.

You can scroll through thumbnail previews of your userpics as well as search for them by keywords. This feature is an excellent tool for those of you who have a ton of userpics.

UPDATE: Some people have mentioned that they can't get the userpic selector to work when they're commenting on posts in communities. Please try reloading the page (SHIFT+Refresh, or clear your cache) to get the updated files, and try again.

Current Mood: excited

Retroactive offer for Loyalty Userpics expiring tonight
Just a reminder that the retroactive offer for Loyalty Userpics expires tonight at Midnight GMT (EST+5).

See the latest paidmembers post for more information on the retroactive offer. If you still haven't taken advantage of this offer, go renew your account now.

Announcing LiveJournal’s “Loyalty Userpics” Program
Just a reminder that if you've ever had a paid account, you may have extra userpics waiting for you when you renew it. We’ve just launched a "Loyalty Userpic" Program which allows you to earn extra userpics for your paid account time.

Whether or not you've been a paid account forever or you just signed up, from now on you'll earn 1 Loyalty Userpic for every 3 months of paid account time and 1 Loyalty Userpic for every consecutive year of paid time. This means when you purchase a 12 month paid account you will automatically earn 5 Loyalty Userpics!

If your paid account time has lapsed, renew it soon and we’ll also credit you with all the loyalty userpics you’ve earned with your past paid account time. This retroactive offer expires at midnight GMT on April 14, 2006. Renew your account now.

See the latest news post or read the FAQ for more information.

Extra storage space changes
As announced in

news, we've both increased the amount of storage space on all paid and permanent accounts as well as changed how the extra storage space add-on is setup.

The storage space add-on no longer has the options of 250MB, 500 MB or 1024 MB. Instead, there is now only one add-on option of 10 GB. That is almost 10-40x more space than we offered before. Additionally, we have lowered the prices from $10-$100 to $3-$24! Users who currently have the storage space add-on should receive an email later today about how their account has been affected.

The new storage space add-on prices for 10GB are as follows:

1 month: $3
2 months: $5
6 months: $15
12 months: $24

We're very excited about ScrapBook photo hosting and are adding new things all the time. Enjoy!

Voiceposting via Gizmo
If there isn't a local voice post number in your area, or if you just want to use it for fun – you can now voice post to LiveJournal via the Gizmo network for free.

Gizmo is a voice over IP application, comparable to Skype, but embracing open standards. Learn more about Gizmo, create an account, and get a client here.

To voice post to your journal, just call ljvoicepost from your Gizmo client. It should work exactly like the normal voice post service does – just use the Gizmo dialpad.

Enjoy!

Update: We've found a potential issue for people with slower connections - if you're having problems calling in with Gizmo, check this link.

3 months bonus time offer ends 10/15
The three months of bonus paid time offer that we announced with the launch of automatic payments ends this Saturday, October 15, 2005 at 11:59 pm Pacific. Anyone with active paid account status on 8/14/05 (the date of the original announcement) is eligible to receive three months of bonus paid time when you switch your account to automatic payments and select the 12-month billing cycle. Read the fine print.

By the way, our auto-magical new system will take into account your remaining paid time and prorate your charges. For example, if you have six months of remaining paid time and you sign up for automatic payments on a 12-month billing cycle, then you’ll have a total of 15 months of paid time and only be charged $9.98 (half of $19.95). Automatic payments can only be setup using a credit or debit card.

Update: For those of you who have taken advantage of this promotion, you can visit the paid account manage page to see when your 3 months of bonus time will apply. Your "next bill amount" may show a non-zero amount but instead of a charge the promotion time will be applied. At the end of the 3 month promotion time your regular billing cycle will resume.

"My LJ" now available!
Paid and Permanent accounts now have access to the beta version of an upcoming feature called My LJ (http://www.livejournal.com/portal/). We will open this up to free users once we are done monitoring server performance.

My LJ lets you personalize the way you interact with your LiveJournal. We will be adding more modules over time, but the beta list includes:

Quick Update
Account Status
LiveJournal Announcements
Friends' Birthdays
Frank
Friends
Account Management
New Users
Recent Comments
Send a Text Message
Popular With Your Friends

Please check it out and leave your feedback in comments to this post. Your feedback is much appreciated and will help us further refine this feature. Enjoy!