Apparently Amazon has decided to engage in a special level of failure.
Amazon RankSpread the linkage, people, like so:
instructions and explanations here! And more information
here, in a delightfully well-written letter to Amazon. Tell your friends, tell your teachers, tell your students, tell your enemies...and tell Amazon to stop frakking around. >(
UPDATE EDIT: There's a petition going around now that will be sent to Amazon. Sign it here:
PETITION, because censorship and books are NOT a good pairing, and trying to hide prejudice under the guise of "consideration towards the customer" is the most obscene part of their "adult" policy.
UPDATE EDIT 2: Looks like the "mainstream" media is finally starting to catch on:
LA Times online.
UPDATE EDIT 3:
"Why #Amazonfail Matters" a very well summarized account of the debacle, and several good points.
Jezebel keeps up-to-date. Amazon's based on the West Coast, so the timezone should be rolling around soon where we should be getting some actual answers. Also, Amazon's share price is down about 1.5% at a time where the market average is down about 0.8%. Coincidence, or fallout? I know what I'm hoping for...
UPDATE EDIT 4:
This blog does a good job of linking to/encapsulating the various details of the debacle. Excellent compilation for those trying to catch up/sort out the details.
UPDATE EDIT 5:
This is how to boycott. Anything, really, not just Amazon. Good information to keep for all later events, not just
#amazonfail.
UPDATE EDIT 6: Excellent entry from
Salon.com on the whole fail, with some interesting hypothesizing on how/why/what. And apparently GLAAD has managed some contact with Amazon, and
they are confident that Amazon will be fixing things appropriately (scroll down to the end of the article to see the update). Also, Amazon's shares are now seemingly down to 2.16%. And if you've missed the whole thing,
here is a timeline that sums it all up nicely with linkage.
UPDATE EDIT 7:
Interesting. Looks like "actual" information may actually have started trickling through...be nice if Amazon gave out something
official, though...since the West Coast is awake now, and still there is nothing from their PR department? More fail!
UPDATE EDIT 8: Oh-ho now, what is
this? An explanation? Not a real apology, but an explanation at least, and a promise to fix it...nice, but will people buy it? Doesn't
seem to line up with all the facts, and it still means they were implementing widescale censorship (I have no problem with them making a filter that can be used on searches to drop out "adult" material, that's a cool idea, makes the internet more kid-friendly although of course I do not support making internet programs your babysitter and letting your kid go wild without supervision, and then getting pissed when the safety filter lets something through, same as fail!parents do with TV, but I digress...anyway, no problem with a filter, but making "adult" titles no longer ranked or visible appropriately in
everyone's searches is censorship that offends me, so I'm thinking that I'm still not going back to Amazon, shame as that is, if they're going to be engaging in that sort of "we protect the world from things it does not want to see! Oh, and also sell books and crap too, yeah" tomfoolery), so not so much a fan of it, although less offended than if it had been deliberate persecution and not just idiocy. We'll see.
(Full explanation.)UPDATE EDIT 9:
OUTCOME Well, things are indeed
settling down, it seems. More than 57,000 books were affected overall, according to Amazon, but as of 9:25 this morning, "A Parent's Guide to Preventing Homosexuality" is still the first title that pops up on a search. Doesn't seem like things have been "fixed" yet, but maybe it's just taking them a while. That's a lot of books to correct, after all. But if it really
was a glitch, why tell people in February that it was policy? Just bad inter-company communication?
Whatever it all boils down to, I'm
severely unimpressed with Amazon. Not so much angry, just unimpressed with their fail. Especially because, "ohmigosh ohmigosh we screwed up, massive error, ohmigosh!" while being a nice admission of their frak up just doesn't sound to me like an "we apologize to any customers who were offended by our recent errors, and assure them that such discrimination is not in any way Amazon policy, but just inaccurate perception that was the unfortunate result of recent programming problems." You know, saying "
sorry that it looked like we were giant ass bastards, we really aren't, promise!" As far as I know, nothing like
that has come out yet...I don't know if Amazon just doesn't realize how genuinely offended people were at the perception of discrimination that this "ham-fisted error" created, or if their PR department really does just suck that much.
What I am
impressed with, believe it or not? (Just a little bit.) Twitter. Waaaay less inane and useless and pointless than I anticipated; it can actually be
useful, who'd have figured? I suppose instead of being cross with LadieL for finally dragging my shebs into the blackhole of internet time-waste that is twitter, I should thank her for finally dragging my shebs into twitter just in time to catch
#amazonfail.
FINAL UPDATE: Chilling, insightful, and thought-provoking post
here. Yeah, I think that's it for Amazon for me, thanks.
*TRD, for those of you of a less intensely geeky nature than myself, is "Trench Run Disease," and gave many an Imp needless nightmares for years after the destruction of the Death Star.