(I'm posting for Patty, since she's out of the office today.)
It looks like one of our advertisers possibly managed to sneak past our ad guidelines. The kpremium ad is designed and targeted for people in Western Europe and Australia, and we've received reports from people in those regions, indicating that it's doing obnoxious things with the browsers -- shrinking the window and generating popups. (Many people mentioned "ErrorSafe" in particular.)
We're looking into the exact cause of the problem, but until then, we've paused the kpremium ad from appearing in the rotation; we figure it's much better for us to temporarily remove it from the rotation while we investigate what's going on, than to leave it in the rotation for longer than necessary. We're all very sorry that this got past us and that it took us a few days before we could do anything. Thank you to everyone who reported these -- we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.
It looks like one of our advertisers possibly managed to sneak past our ad guidelines. The kpremium ad is designed and targeted for people in Western Europe and Australia, and we've received reports from people in those regions, indicating that it's doing obnoxious things with the browsers -- shrinking the window and generating popups. (Many people mentioned "ErrorSafe" in particular.)
We're looking into the exact cause of the problem, but until then, we've paused the kpremium ad from appearing in the rotation; we figure it's much better for us to temporarily remove it from the rotation while we investigate what's going on, than to leave it in the rotation for longer than necessary. We're all very sorry that this got past us and that it took us a few days before we could do anything. Thank you to everyone who reported these -- we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.


Comments
personal (or organizational) faults. Lest the phrase "my bad" be unnecessarily
tarnished by its use as an example here of the opposite, allow me to mention
what I think to be its value.
I believe this phrase provides societal value in equipping otherwise
inarticulate communicators with a comfortable means of admitting fault. An
alternative far too often taken is simply to deny fault, and that denial
entrenches itself because reversal of it compounds the appearance of fault.
Saving face was the initial reason for the irresponsible attempt to dodge blame.
Admitting fault is difficult to do for a variety of factors, but primarily for a
desire to maintain visible status. In any time when inconstant or ignorant
parenting can promote disunity from others or a general sense of distrust, self
valuation suffers. (The relation may not be obvious.) By scrabbling for
societally-measured criteria of worth, individuals try to stock up on esteem.
Being evidently faulty seems to lose one stock, thereby losing worth.
A feeling of unworthiness exacerbates the perception of disunity which in turn
exacerbates the perception of unconcern or even malice from others. This
distance facilitates behavior like robbing you or blowing you up or tying you to
a fence in almost-freezing winter and beating you just about dead.
"My bad" helps people to do the right thing, take accountability, by easing the
process. To be honest, I'm not really sure how it works. It appears to
trivialize the fault by putting a juvenile face on it. In trade for a momentary
mischaracterization of the fault's gravity, the very responsible acceptance of
fault is quite a benefit, especially when we often find accusers (perhaps
unwittingly) portraying the fault with the opposing tendency of exaggeration.
I don't want to appear to be chastising, so I'll say that it is unclear to me
whether you meant to indicate all use of "my bad" as rubbish. However, it is
exactly for that lack of clarity that I felt it was important to demonstrate its
usefulness.
Humbly,
I understand it's not LJ's fault, and I'm glad you're fixing it quickly. But unless you take direct action against companies that break the rules, they'll continue to "sneak past" the limits that LJ and its users have agreed to.
I was at work yesterday when the errorsafe popup opened (repeatedly -- and it was stubborn too!)
It was so frustrating.
Am very happy that it's gone.
Is it relatively safe? I mean, it's not gonna crash my computer (heck, everything else does) or give me a virus or compromise my other virus/ad protection is it?
What is LiveJournal doing to protect viewers of the site from this and worse malware installations, including outright taking over of their computers or theft of banking details?
Is LiveJournal considering legal action against the advertiser for the obvious breach of the advertising conditions?
Was this ad placement sold direct by LiveJournal or was it sold via a chain of resellers? If so, which ones?
Please keep us informed about the progress of legal and other moves against this advertiser and the chain of ad resellers who may have been involved in this incident.
Will LiveJournal change the way it takes advertisements to insure no advertiser can change an ad after approval?
Will LJ go back to GIF instead of flash ads?
Will LJ take measures agains the company who purchased this ad space from LJ (be it the company with the ad or an ad-providing company)?
Even while this is a distressing issue, it's also completely new and interesting in the world of LJ. I'm curious what will happen next.
May not be LJ's fault, but they are leaving users at the mercy of the screening policy which, as we have evidence, is not infallable.
My apologies, but I find this a bit hard to swallow. You're not only asking uses to "take it" but to change the configuration of their browsers just to use your site.
I use adblock so I can access the rest of the internet without this sort of thing happening. Feel free to delete my account now if you have an issue with this.
oh wait, it is so. thanks for telling us.
Incidentally, I read somewhere in the comments here that Spybot S&D didn't pick this up for some. Well I ran a Norton scan which picked it up - it couldn't do anything about it but it did pick it up as a "non-viral threat." I then (at the suggestion of a friend) downloaded Spybot S&D and it not only picked it up - but was able to delete it.
The thing with ErrorSafe is, once it's got into your system, and unless you deal with it, it adds a value to a Registry key so that it multiplies every time you start up your PC!! Scary! Definitely one to nip in the bud!
Thank you LJ for blocking this nasty form of advertising!
Im having problems, i upgraded the account from basic, and i did not know that there were ads on the side, i CAN NOT have ads at all. I need to switch back to basic so i do not have the ads on the side.
Please please help, there is no way i can have it to where the ads are on the side, they really really need to go, i want to go back to the basic. How do i do that?
(Yes, I know the Feedback option is available. But guess what? It suddenly DOESN'T WORK.)
How is it not working? Is it currently broken, etc? I'm curious.
The ad's on my page are blocking my journal.. You have to scroll down to get to it. It looks really stupid. Can't you put them somewhere else on the page.
I am wondering if it would be at all possible to chose where the ads are displayed. Because when I lj-cut they shove my text over my background and then you can't read the text. If I could have it so that they show up on the left side for lj-cut's then that would be great. Or in the future I could decide where they pop up in general that would be awesome.
thanks in advance,
bwings.livejournal.com
I am far from the only one that I know that is having this problem, and some people are discussing it in their journals and on communities. So what is LJ doing about this, considering that now that we have advertisers, we also have advertisers raping LJ's list of member's emails to spam them?
Very unhappy.
It's unfortunate, but there's nothing much that LJ can actually do about it; it's a separate group of people generating the spam altogether. If you want, you can disable your email alias (see the end of http://www.livejournal.com/support/faqb
How does one go about doing it?
Lyn Carr
To the extent that you sell targeted advertising you should have some level of in-house testing for each target segment. And you should be able to use that in-house testing with random or selected ads.
You should have the infrastructure to reproduce this kind of problem on demand.
I tried customizing where I want the ads to be but I keep getting those square ones.
Is there any way I can get back the horizontal ones on my profile page?
Fix your Ad Placement schemes so that they only appear on the bottom of the page. And make sure that they are only the long, skinny ads. An ad that was a perfect square has utterly fucked up my profile.
And rid the site once and for all of the Skype ads. Or else give Free users the right to have fifteen icons and their own customizable moodthemes. I've been with this site for two years. Free members who've been around that long deserve more benefits than Paid users who've been around for a mere month.