Abe Hassan ([info]burr86) wrote in [info]lj_ads,
@ 2006-06-23 13:07:00
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kpremium advertisements
(I'm posting for Patty, since she's out of the office today.)

It looks like one of our advertisers possibly managed to sneak past our ad guidelines. The kpremium ad is designed and targeted for people in Western Europe and Australia, and we've received reports from people in those regions, indicating that it's doing obnoxious things with the browsers -- shrinking the window and generating popups. (Many people mentioned "ErrorSafe" in particular.)

We're looking into the exact cause of the problem, but until then, we've paused the kpremium ad from appearing in the rotation; we figure it's much better for us to temporarily remove it from the rotation while we investigate what's going on, than to leave it in the rotation for longer than necessary. We're all very sorry that this got past us and that it took us a few days before we could do anything. Thank you to everyone who reported these -- we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.



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[info]christine
2006-06-23 06:10 pm UTC (link)
Thank you for letting us know what's happening, and for freezing the ads when you found out there was a problem.

(Reply to this)


[info]nnaylime
2006-06-23 06:53 pm UTC (link)
Thanks, Abe!!

(Reply to this)


[info]ciaran_h
2006-06-23 08:09 pm UTC (link)
I';m in the UK, and when I tested, I got the ad too. I wrote an entry about it, coming to the conclusion that it wasn't LJ's fault.

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(no subject) - [info]coffeechica, 2006-07-05 04:05 pm UTC (Expand)

[info]ngakmafaery
2006-06-23 08:14 pm UTC (link)
...and not to be mean, but thank you very much for not saying unprofessional childish rubbish like 'my bad' repeatedly, and seeming to not know what's really going on. It looks like maybe you earned your job instead of having a boyfriend or girlfriend in the office, which is the impression some of the giggly duh 'my bad', and 'oh, yeah, that's right, and we're wrong again, um, even though I just said the opposite' helpless hand-wave posts can give...

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"my bad" not necessarily bad - [info]nullum, 2006-06-24 06:47 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]ngakmafaery, 2006-06-24 07:03 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]zotsf, 2006-06-24 08:01 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]ngakmafaery, 2006-06-24 08:23 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]zotsf, 2006-06-24 09:31 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]nullum, 2006-06-24 09:32 pm UTC (Expand)
Re: "my bad" not necessarily bad - [info]ngakmafaery, 2006-06-24 09:52 pm UTC (Expand)

[info]dreamnestia
2006-06-23 08:22 pm UTC (link)
Wonderful that it's gone, Abe. :) I realize how hard it can be to immediately take reports of adware through LJ seriously, seeing as Support receives false alerts of such almost on a daily basis. Thank you for getting it out of rotation.

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(no subject) - [info]foxfirefey, 2006-06-23 08:27 pm UTC (Expand)
(no subject) - [info]gameboyguy13, 2006-06-24 09:17 pm UTC (Expand)
(no subject) - [info]foxfirefey, 2006-06-24 09:20 pm UTC (Expand)
(no subject) - [info]gameboyguy13, 2006-06-24 09:34 pm UTC (Expand)
(no subject) - [info]foxfirefey, 2006-06-24 09:36 pm UTC (Expand)
(no subject) - [info]gameboyguy13, 2006-06-24 09:37 pm UTC (Expand)
(no subject) - [info]foxfirefey, 2006-06-24 09:38 pm UTC (Expand)

[info]elfwreck
2006-06-23 08:39 pm UTC (link)
Is this breach of contract on their part? Are they going to be sued, or otherwise penalized, for not following the ad requirements?

I understand it's not LJ's fault, and I'm glad you're fixing it quickly. But unless you take direct action against companies that break the rules, they'll continue to "sneak past" the limits that LJ and its users have agreed to.

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(no subject) - [info]ciaran_h, 2006-06-23 09:44 pm UTC (Expand)
(no subject) - [info]elfwreck, 2006-06-24 03:20 am UTC (Expand)
(no subject) - [info]ciaran_h, 2006-06-24 05:27 am UTC (Expand)
(no subject) - [info]ciaran_h, 2006-06-24 05:29 am UTC (Expand)
(no subject) - [info]lumiere, 2006-07-24 02:51 pm UTC (Expand)

[info]alivicwil
2006-06-23 10:30 pm UTC (link)
thank you!
I was at work yesterday when the errorsafe popup opened (repeatedly -- and it was stubborn too!)
It was so frustrating.
Am very happy that it's gone.

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[info]gemfyre
2006-06-24 12:41 am UTC (link)
I was wondering what the heck that thing was.

Is it relatively safe? I mean, it's not gonna crash my computer (heck, everything else does) or give me a virus or compromise my other virus/ad protection is it?

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(no subject) - [info]gemfyre, 2006-06-24 12:42 am UTC (Expand)
(no subject) - [info]jamesd, 2006-06-24 06:31 am UTC (Expand)
(no subject) - [info]crucially, 2006-06-24 03:58 pm UTC (Expand)
(no subject) - cwall, 2006-06-24 08:12 pm UTC (Expand)
(no subject) - [info]jamesd, 2006-06-24 08:28 pm UTC (Expand)
(no subject) - [info]jamesd, 2006-06-24 08:31 pm UTC (Expand)
(no subject) - [info]burr86, 2006-06-24 09:39 pm UTC (Expand)
(no subject) - [info]jamesd, 2006-06-25 01:29 am UTC (Expand)
(no subject) - [info]barrytown, 2006-06-25 04:58 pm UTC (Expand)
(no subject) - [info]burr86, 2006-07-05 06:11 am UTC (Expand)
(no subject) - [info]dreamnestia, 2006-06-24 02:20 pm UTC (Expand)
(no subject) - [info]nullum, 2006-06-25 01:06 am UTC (Expand)

[info]jamesd
2006-06-24 06:03 am UTC (link)
Is this the first time an advertiser on LiveJournal has installed malware on user's systems?

What is LiveJournal doing to protect viewers of the site from this and worse malware installations, including outright taking over of their computers or theft of banking details?

Is LiveJournal considering legal action against the advertiser for the obvious breach of the advertising conditions?

Was this ad placement sold direct by LiveJournal or was it sold via a chain of resellers? If so, which ones?

Please keep us informed about the progress of legal and other moves against this advertiser and the chain of ad resellers who may have been involved in this incident.

(Reply to this)


[info]testingljads
2006-06-24 05:24 pm UTC (link)
I'd like to echo those who ask for follow-up information on this.

Will LiveJournal change the way it takes advertisements to insure no advertiser can change an ad after approval?

Will LJ go back to GIF instead of flash ads?

Will LJ take measures agains the company who purchased this ad space from LJ (be it the company with the ad or an ad-providing company)?

Even while this is a distressing issue, it's also completely new and interesting in the world of LJ. I'm curious what will happen next.

(Reply to this)


cwall
2006-06-24 07:40 pm UTC (link)
I might be wrong, but don't the new terms of service disallow the use of ad blocking software? (see XVI, 17 of LJ Terms of Service)

May not be LJ's fault, but they are leaving users at the mercy of the screening policy which, as we have evidence, is not infallable.

My apologies, but I find this a bit hard to swallow. You're not only asking uses to "take it" but to change the configuration of their browsers just to use your site.

I use adblock so I can access the rest of the internet without this sort of thing happening. Feel free to delete my account now if you have an issue with this.

(Reply to this)(Thread)(Expand)

(no subject) - [info]dreamnestia, 2006-06-24 08:15 pm UTC (Expand)
(no subject) - cwall, 2006-06-24 09:09 pm UTC (Expand)
(no subject) - [info]gameboyguy13, 2006-06-24 09:30 pm UTC (Expand)
(no subject) - cwall, 2006-06-24 09:39 pm UTC (Expand)
(no subject) - [info]burr86, 2006-06-24 09:43 pm UTC (Expand)
(no subject) - cwall, 2006-06-25 01:24 am UTC (Expand)
(no subject) - [info]burr86, 2006-06-25 07:01 am UTC (Expand)
(no subject) - [info]foxfirefey, 2006-06-25 06:01 pm UTC (Expand)
(no subject) - [info]pheret1, 2006-06-25 09:26 am UTC (Expand)
(no subject) - [info]dreamnestia, 2006-06-25 09:29 am UTC (Expand)
(no subject) - [info]pheret1, 2006-06-25 09:35 am UTC (Expand)
(no subject) - [info]foxfirefey, 2006-06-24 10:02 pm UTC (Expand)
(no subject) - cwall, 2006-06-25 01:14 am UTC (Expand)

[info]remark
2006-06-24 09:50 pm UTC (link)
oh, abe! say it ain't so!

oh wait, it is so. thanks for telling us.

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[info]jaxadora
2006-06-25 09:47 pm UTC (link)
Just out of curiosity, which LJ generic layout works BEST with the ads?

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(no subject) - [info]foxfirefey, 2006-06-25 10:06 pm UTC (Expand)
(no subject) - [info]bushkite, 2006-06-27 08:56 am UTC (Expand)
Thank you so much!
[info]bushkite
2006-06-27 08:49 am UTC (link)
It was a relief to know that I wasn't the only one affected - I know it doesn't make it any better, but at least it wasn't a lonesome thing!

Incidentally, I read somewhere in the comments here that Spybot S&D didn't pick this up for some. Well I ran a Norton scan which picked it up - it couldn't do anything about it but it did pick it up as a "non-viral threat." I then (at the suggestion of a friend) downloaded Spybot S&D and it not only picked it up - but was able to delete it.

The thing with ErrorSafe is, once it's got into your system, and unless you deal with it, it adds a value to a Registry key so that it multiplies every time you start up your PC!! Scary! Definitely one to nip in the bud!

Thank you LJ for blocking this nasty form of advertising!

(Reply to this)

ick.
[info]desensitizeus
2006-06-27 11:19 pm UTC (link)
the ads on my lj are messing up my layout. i cant read any of my entries because and i dont know how to turn the ads off. i tried cheeking that "No thanks i dont want any ads." box but it didnt work.

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Re: ick. - [info]burr86, 2006-06-28 07:05 am UTC (Expand)

[info]darkthronequeen
2006-06-30 05:09 pm UTC (link)
I just need to ask a question, and i cant find where else to ask this question at all.

Im having problems, i upgraded the account from basic, and i did not know that there were ads on the side, i CAN NOT have ads at all. I need to switch back to basic so i do not have the ads on the side.

Please please help, there is no way i can have it to where the ads are on the side, they really really need to go, i want to go back to the basic. How do i do that?

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(no subject) - [info]burr86, 2006-06-30 11:39 pm UTC (Expand)

[info]irishvampire13
2006-07-01 06:20 am UTC (link)
I don't give a damn about that. I just want you guys to get rid once and for all of the damned Skype ads. It DOES NOT fall under any of my categories.

(Yes, I know the Feedback option is available. But guess what? It suddenly DOESN'T WORK.)

(Reply to this)(Thread)(Expand)

(no subject) - [info]foxfirefey, 2006-07-03 07:48 am UTC (Expand)

[info]ashleaxo
2006-07-04 03:25 pm UTC (link)
Hi,

The ad's on my page are blocking my journal.. You have to scroll down to get to it. It looks really stupid. Can't you put them somewhere else on the page.

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[info]tupper16
2006-07-05 06:37 pm UTC (link)
hi yeah okay i flippin hate these adds..especially when they are on your lj page...its annoying they get in they way and they are ugly get rid of them! if it has something ot do with keeping lj free accounts then i dunno can we NOT put them on our actual site where ppl see them arg..can you feel my frustraition?

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(no subject) - [info]foxfirefey, 2006-07-06 08:15 am UTC (Expand)
(no subject) - [info]irishvampire13, 2006-08-11 08:21 am UTC (Expand)

[info]bwings
2006-07-06 03:20 pm UTC (link)
Hello,
I am wondering if it would be at all possible to chose where the ads are displayed. Because when I lj-cut they shove my text over my background and then you can't read the text. If I could have it so that they show up on the left side for lj-cut's then that would be great. Or in the future I could decide where they pop up in general that would be awesome.
thanks in advance,
bwings.livejournal.com

(Reply to this)

Spam in my LJ email?
[info]shira
2006-07-14 10:57 am UTC (link)
I don't know where else to post this, and please suggest somewhere else if there is a better place, but in regard to the advertising, I just wanted to say that I am extremely, extremely upset that ever since LJ went to sponsored accounts, my inbox attatched to my LJ email (shira@livejournal.com) is now flooded with SPAM every single day. Before LJ went to ads, I never got an email to this account, and now my private, friend-only email box is being filled on a daily basis.

I am far from the only one that I know that is having this problem, and some people are discussing it in their journals and on communities. So what is LJ doing about this, considering that now that we have advertisers, we also have advertisers raping LJ's list of member's emails to spam them?

Very unhappy.

(Reply to this)(Thread)(Expand)

Re: Spam in my LJ email? - [info]burr86, 2006-07-14 04:51 pm UTC (Expand)
Re: Spam in my LJ email? - [info]shira, 2006-07-14 04:55 pm UTC (Expand)
Re: Spam in my LJ email? - [info]ashkitty, 2006-07-14 06:53 pm UTC (Expand)
Re: Spam in my LJ email? - [info]burr86, 2006-07-14 06:54 pm UTC (Expand)
Re: Spam in my LJ email? - [info]ashkitty, 2006-07-14 07:05 pm UTC (Expand)
I don't know where to leave my question
[info]film102
2006-07-22 03:57 am UTC (link)
Is it possible to give someone a year of lj that the person may not use the present lj for? Like a gift certificate?

How does one go about doing it?

Lyn Carr

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Re: I don't know where to leave my question - [info]burr86, 2006-07-23 09:05 am UTC (Expand)

[info]lumiere
2006-07-24 02:58 pm UTC (link)
we're in the US, so we aren't running into the problem ourselves, but it's your reports that are helping us figure out what's going on.

To the extent that you sell targeted advertising you should have some level of in-house testing for each target segment. And you should be able to use that in-house testing with random or selected ads.

You should have the infrastructure to reproduce this kind of problem on demand.

(Reply to this)

Sorry, off-topic but...
[info]kittycatmew
2006-08-10 11:13 pm UTC (link)
Just wanted to say that I am not that happy with these 300x250 box ads.
I tried customizing where I want the ads to be but I keep getting those square ones.
Is there any way I can get back the horizontal ones on my profile page?

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Re: Sorry, off-topic but... - [info]irishvampire13, 2006-08-11 08:20 am UTC (Expand)

[info]irishvampire13
2006-08-11 08:18 am UTC (link)
I'll give you a problem to solve.

Fix your Ad Placement schemes so that they only appear on the bottom of the page. And make sure that they are only the long, skinny ads. An ad that was a perfect square has utterly fucked up my profile.

And rid the site once and for all of the Skype ads. Or else give Free users the right to have fifteen icons and their own customizable moodthemes. I've been with this site for two years. Free members who've been around that long deserve more benefits than Paid users who've been around for a mere month.

(Reply to this)(Thread)(Expand)

(no subject) - [info]irishvampire13, 2006-08-11 08:19 am UTC (Expand)

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