I have complained about our volunteers on here before. I’m starting to think they’re all broken records that get stuck and repeat the same problem over and over. Sometimes people need help completing a task the first couple of times they do it. I get that and I’m glad to patiently explain it to you, show you, then watch you do it with guidance, then step back and have you try it on your own and wait for questions. I can do this a few times even. But when you’ve been here for 8 months and you cannot figure out how to fill in your timesheet – something you’ve done over a dozen times now – I’m about to blow. These are the SAME mistakes you make EVERY time. Really, every time?! I have no idea how to help you any more. I just circle the problems, remind you that we fixed these last time, and quietly walk away. I feel rude for doing this but if I stand there and explain it to you again, I’m going to have to scream it directly into your ear in the hopes that maybe then it will stay in your brain. Also, apologizing every time for every little thing is annoying. When you have to walk behind me in the stacks and you apologize, I don’t care. Just give me an ‘excuse me’ and I’ll move my behind. When you ask me the SAME question for the 10th time, while I’m clearly in the midst of working on something/helping a patron, starting your request with, “I’m sorry but…” No. If you were really sorry, you wouldn’t do it. You’d think about the last time you asked me this question, you’d walk around me, you’d try to solve a basic problem ON YOUR OWN, you’d look at the handouts I’ve given you on how to do it, or you’d sit and look at the dozens of books on the shelf that are in order and look at the pretty pretty patterns until you sort it out. I’m really sick of it. That and the thank yous, for everything make me want to shrivel up and die. I’m a fan of etiquette, believe me I wish my boss used it more often. I also enjoy compliments and appreciation for my work. But when you use thank you in every other sentence that doesn’t involve an “I’m sorry” it losses all value. Thank me for what? Pointing out how to alphabetize authors…AGAIN! Stop thanking me, start listening and learn to DO IT ON YOUR OWN. Sorry to explode about the rudeness of endless apologies and thanks. I know I sound like a mofo on this one…but I can’t take it any more.
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