Elizabeth ([info]betheliz) wrote in [info]libraries,
@ 2006-03-13 12:18:00
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Current mood: exanimate

this is not a drill
I work in a public library in North Eastern Kansas. I'm sure you all saw that we had quite a bit of fun severe weather yesterday. (Side note: I always love watching the news shows after we've had tornadoes to see what gap-toothed, slack-jawed yokel they found to represent us. Let me assure you that there are many people in Tornado Alley who do not live in a trailer park, possess all our teeth, and are capable of putting together a complete, coherent sentence without the word "ain't".) Our library's policy is simple: keep the weather radio on, monitor the weather via the little program installed on our computer, announce thunder storm warnings, and tornado watches. Evacuate in case of Tornado warnings. (For those of you who don't know: watch is lower than warning and simply means that the conditions are right for these things to develop, we do not announce thunder storm watches.) All day yesterday, we are on a tornado watch and mid afternoon the sirens go off and we are upgraded to a warning. Immediately, we begin informing people.

Now I am the first to admit Kansans are fairly jaded about tornadoes, but most people do take it seriously, we just don't panic. We are supposed to immediately discontinue service and put little signs on all the desks that say that we've evacuated and where to go to get to the shelter. I'm trying to inform people that they have two choices: leave the library or come to the shelter with me. I was amazed by the arguing I got. Questions such as: "Are you sure there is a tornado warning?" Yes, can't you hear the sirens and our weather radio going crazy? "Won't I be safe enough here?" Nope, the architect decided to make an entire wall of windows which you're standing in front of, and every book on the shelf is a potential flying projectile. "Can you just check these few books out to me first?" Nope, policy is we don't endanger staff lives. (At this point people began to make a line at the self check machine, but they were still angry as it does not process DVDs.) Finally the person in charge had to order the clerks away from the desk. Staff was going to the shelter, and finally most of the patrons followed us. We didn't get a tornado that close to us (though many of our neighbors have a great deal of damage, the University of Kansas had to close and cancel classes), but this is our policy. The library's attitude is that in case of emergency staff makes a fair effort to warn people and evacuate, but if they choose to leave with our books, they leave with our books. The library also has a responsibility to protect their staff. I believe people would argue with us to check out their materials first even if the building were going up in flames in a dramatic, Backdraft style. We were only in there for 15 minutes before the all clear came, but it was a weird 15 minutes to just sit and stare at our library patrons. I've heard from my coworkers that they have been in there as long as an hour and a half.

So here is my question, not just the fun story of my first library evacuation, do any of the rest of you have troubles evacuating patrons for whatever reason? Fire? Bomb? (We have the world's funniest bomb threat procedure.) Earthquake? Tornado? Shooter?



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[info]jfboyd
2006-03-13 06:39 pm UTC (link)
Do you work in Lawrence Public Library? I work at Audio-Reader at KU, and it's a mess here.

To answer your question, I was a page at my homecity (Des Moines, IA) library during a particularly severe tornado season in 1999, and we had to move patrons who would let us to the basement. Otherwise they had to leave the library if they weren't willing to come with us. For the most part, we didn't have trouble convincing patrons, but there was some definite cluelessness.

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[info]betheliz
2006-03-13 06:49 pm UTC (link)
Not Lawrence Public, and I'm sorry about Lawrence. It is pretty bad there. I'm a little bit farther East. Johnson County Library. (Yep, I'm a Johnson County girl.) We got a lot of warnings, some rain, high winds, not really much damage.

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[info]tragicomic
2006-03-13 07:42 pm UTC (link)
KU represent!
Acutally, Jim (this is Renée from SOMA) where is your office located? We had some machine that belongs to Audio Services or something returned to ILL and no one in my department knows who to take it to. It has been sitting in a box on my shelf for about two weeks now, and I worry that it will eventually disappear because stuff around my workspace has a tendency to do that over time.

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[info]jfboyd
2006-03-13 09:59 pm UTC (link)
Hey Renee -- well if it's one of our radios, it would be a wooden or plastic radio that has a sticker reading property of Audio-Reader on it. You can bring it over to me at the Baehr building on 11th Street down the driveway from KJHK. You can call me if you need more directions, I'm in the KU phone directory.

If it's a tape deck, it belongs to Talking Books instead, and you would need to call them. If you need their phone number, I can give that also!

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[info]winkingstar
2006-03-13 06:43 pm UTC (link)
I had my first fire alarm a couple of weeks ago. We couldn't verify whether or not there was actually a fire, since it was in a room the librarian-in-charge didn't have a key too (yeah, that seems kind of dumb, doesn't it?). But you know, the fire alarm is going off and we're telling people that it is in fact the fire alarm, but they just kind of meander out. I don't think we had any problems with people demanding to check out their books first, though. But it's a FIRE alarm and you're in a building full of PAPER, you'd think people would be a bit more concerned. It was actually the first alarm for a lot of us, so a few of the staff weren't entirely sure what to do. But the librarian-in-charge told us we did a good job and that, obviously, the most important thing is to get people out of the building. But he also said that if someone refuses to leave the building, we can just leave them and inform the police that there's someone in there. So we don't have to risk our lives for stupid people.

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[info]dumbsarah
2006-03-13 09:56 pm UTC (link)
Almost the exact same thing happened at the library I work at. Campus Safety was able to determine that it wasn't a threat to the building, so nobody had to evacuate. But I guess because they determined it wasn't dangerous they also figured that library staff and patrons could survive a fire alarm going off for an hour before they finally arrived to open the room the alarm had gone off in. Luckily I wasn't at work, but the stories my coworkers told sounded awful.

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[info]frodosgoosegirl
2006-03-13 07:01 pm UTC (link)
I work at a library in Illinois, suburbs of Chicago. But I used to live in Kansas, Johnson County in face. People here seem to freak out a lot more than they did in Kansas. I mean we used to go out on the porch and watch the sky, but here it's like "oh no there's a tornado fifty miles away! everyone to the basement!". There was one tornado warning here and everyone just went in the basement and hung out for a bit, people seemed pretty compliant. But once we had a fire alarm and I swear no one did anything for five minutes. I was paging near the circ desk and finally someone from reference came back and told us that it was a real fire alarm. It turned out only to be something burning in the kitchen, but I was amazed at how no one reacted at all.

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[info]butterflymama3
2006-03-13 07:22 pm UTC (link)
Thankfully, no tornadoes or fun stuff like that pass through NJ on a regular basis but after 9/11 we did have a quite a few terror alerts that forcced evacuation. Those were no fun.

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[info]laughlovelive
2006-03-13 07:50 pm UTC (link)
Hey another Jersey librarian! And one who likes country music! My god, I thought there were none around here ha ha ha. Mind if I friend you?

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[info]butterflymama3
2006-03-13 07:53 pm UTC (link)
No, I don't mind at all.

Where in NJ are you? I was ever so sad the day that Y107 died.....now I get my music fix through Yahoo music which is what I am listening to right now. Living On a Prayer - Bon Jovi. (ok, not country but with his looks who cares what is coming out of his mouth?)

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[info]laughlovelive
2006-03-13 08:11 pm UTC (link)
I'm in New Brunswick. I've only lived here a year, I lived in North Bergen for 3 years and have yet to hear country music on the radio once in NJ. On occasion I hear it in stores, which thrills me. Rock is great too, don't get me wrong, but sometimes, you just want to hear songs about "lovin' and livin' and good hearted women, family and God". ;o) I too must depend on internet music fixes, from either Yahoo or AOL.

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[info]butterflymama3
2006-03-18 01:34 pm UTC (link)
We need to band together and start our own country station!

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[info]tragicomic
2006-03-13 07:36 pm UTC (link)
I live in Lawrence and we all went outside right after the alarms went off, which I think is the sign of a true Kansan! Besides, by that time it was strangely calm and very nice outside.

I am enjoying my day off as a KU library assistant today, for sure. However, I did have a weird dream prior to the storm of my library having a gaping whole it in caused by a tornado. I worry about my library too much, I think.

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[info]sweet_byrd
2006-03-13 07:36 pm UTC (link)
We had a fire alarm go off a couple weeks ago -- complete with a loudspeaker announcement to evacuate the building -- and we still had to shoo people out of the stacks. And then they plopped down on the bench right outside the door with their laptops. They got upset when I rousted them out of that, too. And then when the campus was closing because of a hurricane evacuation, we had to repeatedly inform people that yes they really had to leave. Working in an academic library carries no guarantee of intelligent patrons.

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[info]luzclarita
2006-03-13 07:41 pm UTC (link)
Let's see, does my library even have any procedures for any emergencies that I am aware of? . . . Nope. I think I'll ask at work to see if we have any procedures that we need to develop or I need to become aware of.

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[info]eternitat
2006-03-13 07:51 pm UTC (link)
Here at this small library we have never had to evacuate.

But at the downtown library, we did once. I don't think there was a problem due to there being many staff members and two cops- and hardly any kids, since it was during school hours. I don't remember what the exact problem was. But it was not a drill- I think there was a short circuit or small fire that triggered the alarm.

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[info]harriet_wimsey
2006-03-13 07:59 pm UTC (link)
My brother's a student at KU, so I heard about that--yikes! I'm at UIUC now, so we had tornadoes coming through this part of Illinois yesterday, too. But (as a Kansan) I didn't worry too much. I don't remember ever actually needing to evacuate anyone, so I don't know how it would go.

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[info]lamuella
2006-03-13 08:17 pm UTC (link)
"We have the world's funniest bomb threat procedure"

I have to know what this is. I have this image of you walking round the building with a guitar, singing the following song to the tune of "if you're happy and you know it"

"There's a fire in the building, there's a fire
There's a fire in the building, there's a fire
There's a fire in the building and we're all going to die
There's a fire in the building, there's a fire."

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[info]betheliz
2006-03-14 02:16 am UTC (link)
The bomb procedure is mainly funny in that after evacuating the building staff members are "encouraged" to go search with the police for the bomb as we would be more likely to notice something out of place or that doesn't belong. It's funny if they think I'm volunteering for that.

Also amusing is the list of questions the FBI has provided us to ask a caller who is phoning in a bomb threat. I doubt they are going to provide their name and address as will as a description of the bomb, its location, and what will cause it to explode. BUt we have this cute little bookmark to pull out and start asking the questions and writing down the EXACT WORDING (their emphasis) of the threat. It makes me laugh every time I see it.

I like the song though, I could do that with my guitar.

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[info]gritsnyc
2006-03-13 08:17 pm UTC (link)
I'm in NYC as you can see from my handle, but I'm also a Johnson County girl, born and bred. I can't tell you how many people out here were asking me today, "Is your family okay? Was anything destroyed?!" etc. and I was all non-chalant about it saying, "They're fine, but eh -- 'tis the season." When you grow up with constant tornado warnings, I think you take most natural disasters in stride and just do what you need to do. Which is why I'm incredulous that folks in your branch wouldn't move when they need to move. Maybe they're transplants thanks to Sprint, et.al.? (heh)

Needless to say, since 9/11 most New Yorkers don't have to be told twice to get moving in case of fire, bomb threat, etc. Most everyone I know has an emergency ready kit at their desks and at home, but we (by and large) don't worry until there's something to worry about. If anything, it's my well-meaning Midwestern family who constantly fret about what I would do in case of another attack (which I understand, but honestly -- if it happens and I'm in the thick of it, there's not much I can do except keep my head screwed on straight).

What surprises me in NYC is the lack of hurricane preparedness. No one here has a clue what we would do in case of hurricane -- or tsunami, for that matter. We're way overdue for a major storm and, as a Kansas girl, the lack of planning scares me a bit...especially when you consider we're mainly an island city with 10 million people to move if/when it happens.

Anyway! Long response to say I'm glad all is well in JoCo...still waiting to hear more about Lawrence and pals out there.

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[info]sternel
2006-03-14 09:01 pm UTC (link)
You'd be surprised. I was at class at Queens a few weeks ago and Prof. [name removed to protect the motionless] shrugged and said something along the lines of "We'll wait until the marshal tells us we should leave.

Which was when I jumped up, grabbed my stuff, and started leaving anyway. If you're going to wait for the fire marshal to tell you it's not just a drill, you might already be toast. I was not impressed.

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[info]catehime
2006-03-13 09:47 pm UTC (link)
My high school had a power outage, so everyone got herded INTO the library. The stuff I witnessed wasn't the best. Urgghh, teenagers.

Luckily it was only because of high winds, hello CTers, and we had tons of windows with plently of natural sunlight.

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[info]jackolantern
2006-03-13 10:34 pm UTC (link)
Hells yeah. I work in a hospital library in Illinois, and we have at least one and sometimes several tornado warnings (Black or Grey Alerts in the hospital parlance, depending on how far away they are) every year, and I practically need a crowbar to pry some of the residents out of their seats. I guess that they haven't done their ER rotation yet, otherwise they might appreciate the damage that flying objects (broken glass, cows, &c.) can do.

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[info]cheshire_c
2006-03-14 01:07 am UTC (link)
I've heard stories from my branch of people refusing to leave the computers during a fire alarm, or staying locked in the bathroom. My branch manager has said that our responsibility is to tell them to leave, and if they refuse, well, to just leave them there and notify the emergency responders when they show up. Why stay and argue w/ some idiot who doesn't mind getting burnt up or refuses to take you seriously?

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[info]sternel
2006-03-14 09:04 pm UTC (link)
Which puts the emergency responders at risk. They have to make sure everyone's out, even if they're putting themselves in harm's way. I don't know if people really understand how it works, or if they don't care.

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[info]rbb
2006-03-14 01:21 pm UTC (link)
We had a bomb threat last summer. It happened right in the middle of a big program as part of our summer reading program, so the place was packed. The librarian doing the program was getting ready to pick the winner of the day's drawing when security came and told everyone to evacuate. The librarian, of course, changed her priority to getting everyone out of the building. Several of the parents were angry and tried to refuse to leave because she hadn't done the drawing. Security ushered them out anyway, and they kept bugging her about it ("what do you mean, you didn't bring out the tickets and the prize?!") until we were able to surround her with a large group of library staff.

But it gets better: one of the moms was so mad that she started calling us every day asking when we were going to do the drawing. We informed her of the date and time, and she (and her kids) showed up. There were only about 10 kids there, so they had a much better chance of winning than they had over the summer. However, mom was furious that they had to show up again and that the person who won it hadn't been at the original program. Then she calls our director complaining that we had said that we would be giving away all the prizes from the summer at this drawing! (Can't you just picture us hunting down everyone who got a prize and demanding it back?) After the director refused to do that, she got even more angry and left the building swearing never to come back. ...Needless to say, we weren't particularly distraught.

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[info]procris
2006-03-14 01:58 pm UTC (link)
I work at an accademic library in Ohio, and we were having amazing winds yesterday (Severe Thunderstorm Warning, nothing more). I jaunitily came in to work, and cheerfully asked two of my coworkers "do you know where your nearest Tornado shelter is?" The new girl gave me an absolutely horrified look. So I pointed behind her at the supervisor's office, which has a lovely paper placard with a cartoon tornado on it and, in big letters, "Tornado Shelter."

On the note of evacuating: I've had late-night door alarms that went off for long enough that people asked me if it was a fire alarm and if they needed to evacuate the building. They ECHO down the stairwell. I had a policy when I was late-night-monitor of making whoever set the damn alarm off sit there with me unti it got silenced by security.

sigh.

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[info]thatrabbitgirl
2006-03-14 03:49 pm UTC (link)
I work at a college library in Chicago, and we get major attitude from students when trying to evacuate for fire drills. Some of our students, I think, would rather go up in flames than be torn away from updating their Myspace profiles in the computer lab for 10 minutes.

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sparkle_fairy
2006-03-16 03:21 pm UTC (link)
I work at a law library, and in most cases of fire emergencies and alarms at least a few students argue about leaving. Part of this is because the reading room is actually in a separate building from the law school (connected by a walkway) and therefore patrons usually can't hear the alarm going off. (Worst system ever.)
I was told to take a count and their names and give them to either the staff member in charge outside or the fire chief. I was also told that those people will probably excel in firms because apparently if there is a fire alarm in a law firm you are expected to close your office door and keep working to prove to the partners how hardcore you are. Let's just say I'm glad that is not my intended career path.

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reluctant evacuees
[info]teenscenesmfpl
2006-03-17 10:09 pm UTC (link)
I'm at a small Ohio public library, and we have the world's most obnoxious fire alarm system--piercing shrieking alarm coupled with bright white strobe lights for anyone deaf (altho I personally think you can hear that alarm in the next county!). We too get the "is that an alarm?" questions, the "is it really a fire?", mostly from the Internet addicts glued to their terminals for life. One of our staff answers them with "Yes, I smell smoke, please exit the building now!" A little exaggeration can be very helpful. :-) Unfortunately we've had a lot of evactuations from false alarms or pulled alarms, and we practice at least once a year to make sure we've got a good emergency procedure in place. We also have to be on the lookout for tornadoes, and we use our building as a shelter--there's a back area away from any glass that we herd people into unless they wish to leave. Children's staff has a tornado tub with crayons and coloring books and puzzles to occupy little ones. We haven't had any actual fires that I know of, other than a firecracker tossed into the book return (went right into circ!). It's been interesting reading everyone's posts here!

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