I second that statement. We switched phone companies a couple weeks ago and it seems the wireless is a bit slower than it what it used to be, though it still works fine. Of course one ass has to bitch that it's too slow every day and every day says he'll call tech support. Well just do that instead of whining to us all the time about it? It's a convenience AND it's free so stop your whiny ass bitching.

I work in tech support for a hotel chain that offers free high speed internet.

I get so sick of hearing, "The internet is slow. This isn't high speed."
Me: "The system here is 10 mbps.
Guest: "That's not fast."
Me: "It's faster than dial-up."

Jeez, people! It's free! Get a grip.

I feel your pain. It's also not fair for them to expect that the front desk person has any training to deal with the server or any of the internet equipment. We tell the guest service agents not to touch anything unless we expressly tell them to. If we're doing something in the system and they just arbitraily reset things because a guest tells them to that can screw it up big time.

Call tech support, that's what we're there for. That way WE can laugh at the stupid.

Dayum?! 56K is YIKES.

well that sucks mine works just fine here at the desk hmmm I know if you stand in the hall way facing the Hilton you can log on to theres.

I love telling them that and our server is in the maintenance room un ubstructed so its easy to reset.

um.... what? lol

We had issues where our free wireless didn't work for some, and they wanted a discount off the room-as it was advertised and not available.

Now we charge extra, $1/day $5/week- if it doesn't work for you, we happily refund your dollar, no questions asked.