So as us people folk whom work in Hotels well know the Christmas Party Season is upon us and well we had our first Major Party last weekend. We finally got the email of the feedback and for once it was something positive..
As i read so much grump and negative stuff i thought i'd post it, so you guys out there know it's not all doom and gloom this tie of year!!!

It reads:
Thank you ever so much for you and your staff’s hard work for our party on Saturday evening. We have had excellent reports, our staff were mainly happy with:

· The layout in the restaurant
· The bedrooms were very clean and spacious- the beds went down very well also!!!
· The chocolates in the room were appreciated- thank you for making this happen
· The staff were polite and worked hard
· The food was good quality, hot, and served quickly
· The disco worked well
· Generally the atmosphere was very professional, yet relaxed.
· The breakfasts were very, very good

Wine on the tables- I think that the replacing of empty-for-full worked well and it meant that people were not tempted by too much on the table therefore we did not have any overly drunk guests. However there were some points in the meal where there were empty bottles and is one area that could be sharpened up.

Other than that- I have heard a comment that ‘it was definitely the best OMEX Christmas party I have been to’.

So well done to you and your staff!!

I hope that you all enjoyed the night too and that we were reasonable guests!!!

Yay!!!!

December! The time of festive lights, jolly merriment, childrens' laughter, Xmas cheer, and ofcourse, heat complaints. Every year I dread those 15 months of winter that we get in Chicago, and last night I had a first heat complaint to finally open into winter season. Lets hope it won't be like last year, where I would get around 5 or 6 heat complaints, which would result in an offer of an extra blanket. Doesnt help that the main maintenance guy is a lazy piece of human crap that goes to Home Depot on a "supplies run" for 4 hrs a day.

Is there a reason why we even have a "comments" section in a reservation, where people request a certain side, or feather pillows, or anything else?

Yours truly is very tired of apologizing to people checking in at 1am for the asshatadness of the HK and FDs, which fail to give a rat's ass about following up with those instructions. And guess who gets the short end of the stick? I mean, seriously, how f'n hard is it to read "plz courtyard view, and feather pillows"? PS we are not even close to selling out, so there is half a hotel with the right rooms. But no, that would require an effort of aiming your eyes at a line of text and reading it. FFD

To a person playing some lame ass game in a business center: If I hear that noise for 2 more minutes, it will take an experienced team of doctors to excavate that game out of your ass.

Since my hotel is going through a remodel, my FOM asked me if I could do some research and find a service provider.
Anyone having good experience with their providers, or really bad service? (We have golden tree, they suck, BTW)
Thank you!

I come into work 30 mins early every day. The reason for this is there is no telling what the girls that i replace have to tell me. Our manager does not like it when they are over their time.

( So here is what happened )

So i just get into my shift and everything is doing fine. We have wireless internet and we are told that it only is guaranteed in the lobby and the second floor. No where else does this say it. The internet just says we have wireless. Personnaly that erks me. So this guy calls down
( Stupid phone call! )

All in all i have decided to update my resume and Put it in the GMs box and go for the FOM position becuase belittling your employees is not kosher. And you do not yell at an employee in front of a guest. I think if i were manager, i would have the respect that my current FOM does not have. But then again i could be a horrible manager.

This is the best cancellation story I've ever seen.

It's from Not Always Right.

( Read more... )
I SO wish I could pull something like that, but we are hooptie and don't even have caller id.

So I've now had to call 911 and the cops twice within a 30 day period.

911 was for the fire though...so that sort of doesn't count

But man, last weekend on my shift I had a man come in who had apparently just gotten out of the hospital. I could smell alcohol on him, hispanic, didn't hardly speak english enough for me to understand him. I couldn't get rid of him and he eventually started trying to get my phone number etc...called police, they knew who he was and were quite familiar with his drunken wanderings at 2 in the morning. Ugh.


However both last night and tonight we've had a guy that we think is homeless. Nothing against him, but we're also not sure if he's completely there. Last night he wandered in and out a couple times getting coffee and warming up a bit. I watched him warily, kept my phone in my hand at all times when I saw him.
He did it a few more times tonight and within the last 2-3 hours. One of the ladies at the restaurant called to let me know he was starting to get creepier. He's been watching me through the windows, wandering back and forth, etc. She called the police on him yesterday, I just got done talking to the officers after renting him a room. So...we'll see where this goes...cops are now watching him and I've left a note for the other NA and desk girls.

Ughhh I just want to go home and crawl in my bed...

Tonight, T calls about 15 minutes before I'm supposed to leave. She bypasses me and wishes to speak to N.

When I asked what T wanted, N said, "She wanted to know if she could just not come in before she gets here and leaves early anyway. I told her it was alright, there's only 15 check ins and there's nothing else to do..."

All I can think is that I wish I could get away with calling MYSELF off of work. I wish I had the balls when calling myself off from work to ask the manager (me) to give the phone to the other front desk agent (N) to ask for the night off.

Am I wrong in thinking that the whole exchange was backwards?

But, as I've said before, I'm A manager, not THE manager, and I don't have the authorization to do anything in this situation, except to be the front desk Narc.

Really, I swear I'm not a hardass. I just expect others to do their damn jobs. Unfortunately, it makes me feel like a jerk. But seriously?!? If I tried to get away with half of the shit these kids do, I would have been fired a long time ago...GAH!!!

---

EDIT: I talked myself into talking to my boss, and she said she'll talk to the girls about proper calling-in etiquite, which is about the best I can hope for. I still feel like I just went in and said "MOM! SHE KEEPS MAKING FACES AT ME! MAKE HER STOP!" like a 5th grader with an annoying younger sister...but...progress? Maybe?

So First off, I have been off for 4 days. IT drove me insane. I had no idea what to do with myself. I could not get online to view the community.

Anyway, I come in tonight and First check-in was the smoothest check-in i have ever had. It went something like this

Me: How can i help you?
Guest: 2 reservations for (insert name here)
Me: One moment please
(waiting for the dang computer to load)
Me: Would you like both rooms on one bill. And i will need your address please.
Guest: That would be perfect. My address is xxxxxxx. Here is my Credit card
(First time i had not had to ask for a credit card. I was tongue tied)
ME: Thank you here is your rooms.

That tells me either i am gonna have a good week or a really bad one.

Also, I am glad i can come in to work and read all the amazing posts people do post. Keep up the good work.

Since I got in last night.. 8 occupied including the last due in and 1 walk in.. there's only one scheduled departure and there have been 2 unscheduled departures.

The first person I see, I get all happy and want to speak but they shrug me off!

Like seriously. It's me and you buddy! Say HI!!!!


I really hate being a morning person coupled with being a night owl. Grrrrrrrr..

I like my job the majority of the time. Most of our guests are great.

( Venting inside )

Guest waiting for shuttle: Will the driver be here soon?
Me: Yes, he should be here soon.
*phone ring*
Driver: Hey, do I work today?
Me: *facepalm*
Me: *to guest* I'm going to have to call you a cab.

So, we have a Toys for tot's run at our hotel. (Weee... bikers...) and we had about 50 people checking in, and walk ins... probably around 60.
Well, I just checked in 40 people in an hour and a half after a year of being sorely out of practice.
I amaze myself some times. :D

The second closest I came is when we had fires here in N Cali and we had 100+ last minute fire fighters check in. (We became a base of operations) Boss and I checked them all in in about an hour, we figured over 50 each.

What's the most you've checked in in the smallest period of time?

Dear members:

If you haven't had a chance to fill it out yet, please take 30 seconds to fill out the following survey, there are just 2 questions, and it'll help us out.

http://www.crazyhotelworkers.com/surveys/index.php?sid=76749

THANKS!

ETA:
Since there was a question about what we're using the data for: the responses are totally anonymous, we have absolutely no identifying information. It's just so we can get a base demo on how old everyone is and where everyone is for future planning (events, etc.)

( Response info thus far... )

I was standing outside smoking checking out this hearse that's parked in the parking lot with a license plate that said DRYBONES. Then a guy in overalls and a cowboy hat comes up and asks me where the closest place to buy cigarettes is. I as him how much he wants to spend, because the closest place is way more expensive than other places around here. He says "I don't care I'd kill for a cigarette right now". Then he went and got in the hearse.
Also I had a guy call me and tell me he had a weird request. He asked if he could come and use our pool to baptise someone today. What's funny is that I don't think that's too weird considering the town I live in.
I think I'm gonna have a weird day today.

So it's about 4:00 AM and this couple walk in with a dog on a leash. Not their dog, mind. Just a dog. They're already checked in, they tell me, but they stopped by to let me know that they found a stray and that if there is a pet fee, they will be happy to pay the $35.00.

I jokingly ask if he came with his own leash and they tell me that they went to Wal-Mart to buy supplies for him until they can drop him off at a dog rescue.

Well, hell. The dog himself is adorable, a pink-nosed pit bull looking thing, and he looks like he's been through the ringer. I tell them that while I'm not sure I'm permitted to waive the pet fee altogether, I could dock it down to ten dollars. They were pleased.

The dude came down later to let me know that he and his wife were already very happy with their accommodations, but that they were really happy with my helping them out on that pet fee. Dude said he was going to fill out a positive comment card and all that.

Gonna ask if we can't just waive the fee entirely. The kind of people who pick a stray up while they're traveling and buy supplies and shit for him to take care of him until they can get him to a rescue? They deserve to keep their $10.00.

The most interesting thing is when a guest insists on parking his own vehicle rather than Valet... Looking out thinking "Ok he must drive a Bentley or something of value" NOPE! It's a 97 base model Ford Escort. HAHAHAHA


Anyone have an Interesting Thanksgiving at work? We had a cracked-out/drunk guy creep in and had to have security remove him.

Hope everyone had a good one, even if you were at work.

-Cali