So I just had a family of three come in with a reservation. It's a Friends and Family discounted room. I'm like, ok, so I ask for their form. They handed me this paper that wasn't even from a Marriott or associating website.

I told them I need the original form or a fax. They kept arguing that this paper had all their cousin's info on it, her id and everything. I said, I need the original or a faxed copy. "Can she get to work today and fax it? Maybe tomorrow even and I could help you out (since I'm doing a turnover anyway)."

"No no, she can't get there." Lady gets on the phone and starts babbling in Spanish. Most likely, they weren't associates, and kept pointing to the useless peice of paper and making excuses why they didn't have the original and their cousin couldn't get a fax.

To prove they probably weren't family, they just walked out not caring, probably to try to con another.

Maybe its just me, but I do believe sundays are the worst days to work the morning shift.
1.I'm not a morning person and I really don't want to listen to your rediculous complaints while I'm still half asleep
2.Check out is at 11 and no I will not extend it just because your lazy ass doesn't want to get out of bed after staying at the casino unill 3am (sounds like your problem, not mine.)
3.Yes I will give you a reciept and no the is no need to call me a "good girl" for handing you a piece of paper the computer automatically prints out. I'm not a dog.
4. I know I've been here all weekend there's no need for you to point it out and remind me. Thanks

Then of course because I'm not in a bad enough mood, I get the creeper who feels the need to ask me out. No I'm sorry I'm not interested. If I wanted to date a man as old as my father I'm sure I could find one more attractive than you. Oh and as for your question of "did I make you uncomfortable?"
Me:"no not at all"(duh yeah I'm working and your hitting on me. Go away)

Oh people...gotta love em

I've always wondered why hotels insist on putting on music that will put any person to sleep within minutes if there's no one around to distract them. The hotel I'm at is pretty lax about the type of music I can put on at night but there's a very small selection of music stations--all of them "easy listening", classical or "elevator" music.

Lately I've been bringing in my ipod with a selection of music that is workplace acceptable (with a few exceptions) and the managers haven't said anything about it yet. In fact the GM came in yesterday and liked the song I was listening to so much he asked me to email it to him.

This past week has been pretty crazy. We had a full house for Canada Day and then two large wedding parties for the weekend plus all the Americans who came over for Independance Day. The last two nights, I've had my ipod going as guests were coming back from wedding receptions and the bar on the north island. It started last night with a (very) drunk couple saying they loved a song and they started dancing to it in the middle of the lobby. I just smiled at them and let them have fun since it was around 2am. Next thing I know, there was about twenty guests dancing away to my music in the lobby. Let me tell you, drunken people trying to dance to Paul Simon is quite entertaining.

Tonight, around the same time, the same party comes through the lobby from the bar downstairs, stops at the desk to see what I'm listening to and get all excited because I have Spirit of the West on my ipod. Well, another dance party started in the lobby. Since they were having fun and this group had all the guest rooms on this floor, I let them dance away.

Now, I'm wondering what the managers are going to say when they review the video from the security camera in the morning. I would so love to see thier faces when they realize what was going on...

I know 2 posts in a day isn't "allowed" but this has to count as a new day.

A guest just called me and said:

G: Yes, hello this is Ms. ***** in room 322. My husband just brought me up some coffee and it is way too hot. I burnt my tongue.
Me: *........silence......*
G: I just wanted to let you know so that the next guest doesn't have a bad experience.
Me: Oh thank you. I'm so sorry about -
G: *cuts me off* Okay. *click*

Ummm you really just called me to tell me the coffee is hot??!?? and then hung up on me! Coffee, by definition, is hot. This is like the stupid woman who burned herself on coffee from McDonald's and sued because the cup didn't say "Caution: Contents are Hot". REALLY WOMAN?!?!?

I don't even know what else to say.........

So its the 4th, and everything has been quiet, mostly...


So I had a person walk in and we are sold out, he walks up (This dude is like Michael Clarke Duncan size) and walks up to the desk. The Conversation went like so....



Me - Hi
Him - Hi, I Need two rooms for tonight.
Me - Im Sorry sir, we are sold out

*Now Here he went into the normal hemming and hawing about us being sold out before he asked me one more time*

Him- You sure you dont have any rooms
Me-Yes Sir im positive
Him- Its Because im black isnt it....

I had no response to that as my brain shut down and all I could say was No Sire its because we are sold out. The this point he laughs and shakes my hand and pull the whole "Just Screwing with you" Line. Needless to say I nearly had a heart attack but I did end up finding them rooms down the street.

I forgot how much of a surprise audit can be sometimes.

The night cleaner is dusting the fake flowers and *wiping* down the fake ferns. This is terribly amusing to me.

God, I'm BORED.

What is July 4th like at your hotel?

Looks like this will be the second night in a row where I don't have to talk to any guests. Surely this is paradise.

(If that seems weird, it's because it is. My hotel is backwards- the weekends are slow, the week is busy. We cater to people on business, almost exclusively, and we're a decent ways off the interstate so we don't get many walkins.)

You seriously think you are going to be able to find a room with-in 100 miles of Daytona without a reservation on Race Day? Are you out of your mind?

And by the way...yes I'm lying when I say we're sold out...I just like the look on your face when you say "Even for me?"

It's 1 AM get the f*ck outa my pool!!

Do you have to ask your guests at check-in why they are there?

I've had some people get hostile with me about this.  (NUNYA BIZNASS FOOL... Y U WANNA KNOW NEWAYZ?) Teenagers always speak to me in poorly spelled caps. 

It is now 4:32 pm, here in Mendoza, and we are in the week before winter vacations. So on top of being low season, and Argentina being riddled with swine flu, we have about 20 people in the hotel.
Anyways, having so much time to think makes me remember the rugby team from ( Read more... )</div>

Dear Guest,

Please try to keep in mind that our housekeeping leaves at 11 p.m. Our bellhop is not housekeeping but he is capable of bringing you blankets, cots, coffee, etc. Also please note that our housekeeping managers do not allow him access to all of the housekeeping supplies. I.e. they set out how many extra blankets/pillows they assume we will be needing between 11 p.m. and 7 a.m. Once we are out of that amount there's literally nothing we can do until housekeeping comes in.

So please, if you check in at 4 p.m. but wait until 3 a.m. to call down because you want an extra blanket and I tell you we are out do not scream at me "can't you wash one?!" It's not going to make me magically go "oh of course what was I thinking!"

( cut for moar fun )

I feel better now that all that's out of my system (happy 4th of July to everyone btw)

My Aunt wants some cucumbers slices for her eyes....................

I still don't know why we have signs. They're almost all over the hotel, and yet, they're not being read!!!
I know that I'm not the only one that has this problem, but still. Even if I had  sign right in front of me, everyone will still be asking, "Where's the Breakfast Room?" Can't you smell the damn waffles!!! It's not an air freshener!! Nor is it someone's cologne!!! Take the initiative! Read the damn signs! They're not on the wall just for appearances!

We have a new overnight housekeeper tonight. Only problem is he doesn't speak any English and I barely speak any Spanish. Who the hell thought this was a good idea?

This season's must have summer outfit!

Take one too-small camisole and combine with a pair of short shorts! Shoes? Who needs 'em! Your two children of indeterminate gender in nothing but their diapers are all you need to accessorize this sizzlin' summer ensemble!

For the truly fashion forward, go the extra mile with a baby daddy who can snore while apparently awake and conscious*! Impress your friends with this amazing talent, especially when he combines this with not shutting up so the FD clerk can find the reservation his idiot boss made for the wrong night!

Now get the hell out of my lobby and go be trashy in your perfectly good room! It is 2:00am! My smile is starting to crack! Oh my god! Your child is scooting on the floor! Enjoy your pinworms! :D

*for certain values of awake

OHGODOHGOD ONE OF OUR GUESTS IS A REP FOR CHERRY DR PEPPER AND I DRANK LIKE 5 CANS IN TWO HOURS WHOOOOOOOOOO

We have apparently been having more issues with people not receiving their wake up calls than I thought as now they're wanting us to manually place the calls. It's fine at the moment as there's not that many to do, but this is going to get real old, real fast.

I won't get into too much detail, because in all honesty, I don't want to give away my location.

( Click me, click me )

 </div>This is by far one of my favorite places to work at so far, but lord knows we have all kind of weird stuff happen during the summer. 

I have stories of past properties I could definitely share if wanted. 

Name: Marcus
Age: 26
Position/Department: Front Desk
*Number of rooms: 167
Chain or independent? If Chain, which one?: Hilton, DoubleTree Hotel
Location: Tennessee
*Average Rack Rate: $134
*What makes your hotel stand out among others (if anything): We're the oldest property in town, and the only full-service hotel in town.
How long you've been employed at that current property at that current position: 4 years at my current position, PM Desk Supervisor.
How long have you been in the industry: 5 years.
Do you like your job?: Occasionally.
Favorite thing about your job: Once, it was feeling like I had actually made a positive effect on someone's trip. Now, it's when I'm left alone to read.
Least favorite thing about your job: March through July- rowing season (with a side of baseball and other sports towards the end).

( A memory, a horror story, and a question... )

Well last night ended better than it started. Thank God.

Had a short day at my full time job and came in.

I had a little chat with my boss last night about the Head Housekeeper, and told my boss that I'm a little displeased that I am now stocking all of the carts for the housekeepers. And I told my boss that the head housekeeper can do it instead of sitting around and doing nothing. (And yes there has been documented incidents). Originally it was the Housekeepers job to take stuff upstairs and stock their carts but over the last year they have gotten really bad at it So tonight I will not stock their carts nor will I take anything upstairs.

The most frustrating thing to hear is to hear her whine that they won't listen to her. Well you have to lead by example and they see her sitting around eating all day and not helping out. So I understand where they are coming from but I'm putting my foot down. and if the GM yells at me so be it.

Otherwise I am in a decent mood, though a little tired. Hopefully not a lot of pet comments tonight. :P

EDIT - talked to my HK friend and she told me that two guests were checked in 2 hours early before the room was done and then got rude with her. Just checked their folios credit card wasn't approved for one. It has been declined twice, so I voided out their keys.