Batmaz (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} batmaz) wrote in ![[info]](http://p-stat.livejournal.com/img/community.gif){kind=small} customerssuck,@ 2008-07-26 19:07:00 |
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On the subject of returns policies,
Also, It happened again. Some kid bought a £3.99 poster and paid for it all in 10p pieces. He handed them to me and says confidently: 'Don't worry, I've counted it all already.'
Me: 'Uh... thanks, but I'll have to count it myself, obviously.'
Kid: 'Oh.' It turned out to be the right change, but it just frustrated me so bad. And I kept dropping the coins.
Finally,
Phew, end rant.
the one at my shop makes me want to scream. We're a nationwide - international, in fact - franchise that's been running since the early 20th century, so our company policy obviously would never break any laws because it would never have been able to get away with it. But customers still come in and get irate and challenge us. One of the things I hate the most about people in general is a disproportionate sense of entitlement.
Basically, if you've got the receipt and the item is unopened, we'll exchange it or put it on a gift card within 28 days. We only give refunds if an item is faulty. And by law, that's ok. But 5 times out of 10 you'll explain that to somebody and they'll get very angry and say: 'It's the law, you have to give me a refund if I have my receipt.' And I'll call my supervisor and he'll say: 'No, that's not the law.' But they insist. And every single time, my boss/supervisor/department head will just give them the refund because it's not worth the hassle (of course, adding the phrase 'We'll do it just this once...'). If had the authority to give refunds I'd probably just refuse flat-out and give them the customer services number s they can take their issues up with them.
I mean, it's the way it is because we sell CDs and DVDs which nowadays can be ripped and copied in 30 seconds flat. But that doesn't stop it sucking.
Basically, if you've got the receipt and the item is unopened, we'll exchange it or put it on a gift card within 28 days. We only give refunds if an item is faulty. And by law, that's ok. But 5 times out of 10 you'll explain that to somebody and they'll get very angry and say: 'It's the law, you have to give me a refund if I have my receipt.' And I'll call my supervisor and he'll say: 'No, that's not the law.' But they insist. And every single time, my boss/supervisor/department head will just give them the refund because it's not worth the hassle (of course, adding the phrase 'We'll do it just this once...'). If had the authority to give refunds I'd probably just refuse flat-out and give them the customer services number s they can take their issues up with them.
I mean, it's the way it is because we sell CDs and DVDs which nowadays can be ripped and copied in 30 seconds flat. But that doesn't stop it sucking.
Also, It happened again. Some kid bought a £3.99 poster and paid for it all in 10p pieces. He handed them to me and says confidently: 'Don't worry, I've counted it all already.'
Me: 'Uh... thanks, but I'll have to count it myself, obviously.'
Kid: 'Oh.' It turned out to be the right change, but it just frustrated me so bad. And I kept dropping the coins.
Finally,
sticker-swappers. One of the worst parts of any retail job. We have a very popular offer, 2 CDs for £10. On the CDs in the offer, they'll have a '2 for £10' sticker on the front, and a special campaign barcode sticker on the back (that way we don't have to take off the discount manually, the till does it for us). The thieves don't realise this though. So they'll take the '2 for £10' sticker off one CD and put in on an £11.99 CD, leaving the original price sticker also on the front.
The other day a girl did it to a CD that she'd come up and ASKED MY SUPERVISOR FOR. He had actually JUST HANDED IT TO HER. Then she'd swapped the stickers and tried to pay for it. Even if I was stupid not to realise which CDs have just been released (who do you think arranges the chart wall?! Stickers the stock?! Pixies?!) and which are in the offer (after arranging countless 2 for £10 displays) and to scan it in, you retard, it's still going to come up as £17.99 on the till and not £10, because the fucking barcode isn't in the campaign. Morons.
And it's obvious when you're about to steal something, because who the hell picks up two copies of Step Up 2 and the Step Up boxset for themselves?
The other day a girl did it to a CD that she'd come up and ASKED MY SUPERVISOR FOR. He had actually JUST HANDED IT TO HER. Then she'd swapped the stickers and tried to pay for it. Even if I was stupid not to realise which CDs have just been released (who do you think arranges the chart wall?! Stickers the stock?! Pixies?!) and which are in the offer (after arranging countless 2 for £10 displays) and to scan it in, you retard, it's still going to come up as £17.99 on the till and not £10, because the fucking barcode isn't in the campaign. Morons.
And it's obvious when you're about to steal something, because who the hell picks up two copies of Step Up 2 and the Step Up boxset for themselves?
Phew, end rant.
