can i help you with something? [entries|friends|calendar] Customers Suck! [ userinfo | livejournal userinfo ] [ calendar | livejournal calendar ]

[26 Jul 2008|07:07pm] batmaz On the subject of returns policies, ( the one at my shop makes me want to scream. ) Also, It happened again. Some kid bought a £3.99 poster and paid for it all in 10p pieces. He handed them to me and says confidently: 'Don't worry, I've counted it all already.' Me: 'Uh... thanks, but I'll have to count it myself, obviously.' Kid: 'Oh.' It turned out to be the right change, but it just frustrated me so bad. And I kept dropping the coins. Finally, ( sticker-swappers ) Phew, end rant. 1 comment|post comment

Maybe if I ask just one more time... [26 Jul 2008|07:10pm] _devilcandy_ [ mood | amused ] A guy came up to my counter with a receipt that showed he'd payed for a computer that would arrive at the store the 25th. This was the 24th. Him - I know this says my computer will be here tomorrow, but could you please check if it might have arrived early? Me - We do not get any deliveries on Thursdays, but I'll check for you. *clicketyclack* No, I'm sorry, it's not in the store yet. But hey, I'll tell you what you should do; call this number *points out the number to customer service on his reciept* tomorrow, and they'll tell you if it's arrived yet. Then if the delivery truck is late, you won't have to make an extra unnecessary trip. Him (looking sorta sheepish) - Yeah... I called them twice today and they said you didn't have it here yet, but I thought I'd go check anyway just in case... I couldn't help but feel a little sorry for the poor thing. Maybe his WoW-guild had a scheduled event Thursday night or something. He got his computer the next day though. But to call twice on the same day and then go visit anyway... He must have been a strong believer of the Mythical Back Room. post comment

ahhhh!!! [26 Jul 2008|09:25am] ftsbread huge pet peeve: when you are in a store, and a cashier's register light isn't on, STOP COMING IN THE LINE!! at my store, sometimes i'm the 'front coordinator', which means i watch the cashiers/baggers, get them change, and if we are busy, get on a register to help a few people. somehow, it always seems that twenty minutes after i turn my light off, people are still pouring into my line, while the cashiers whose lights ARE on are just standing there at the front of their registers. uggggh. then, i always get some huge order, and after that person puts their shit up, says, "oops, are  you closed?!" yep, but it doesn't matter now. let me ring up your huge order while two people are out of change and another one needs a password. ALSO, just bc our return policy isn't written on our receipt doesn't mean you get to sue the store for misinformation. that's not how it goes. be happy you're getting store credit for 17 bucks worth of 'bad' meat anyway. and i highly doubt that walmart gives you cash refunds for everything you bring in, no questions asked. if someone here works at walmart, please make my day and tell me that's not your return policy. :) 5 comments|post comment

What made my night [26 Jul 2008|08:08am] ladyskyhawk [ mood | sleepy ] So anyway I work third shift at a convenience store and I get all kinds but tonight I lmao at what this guy had printed on his shirt. Makes sense to me. ( LMAO also cut for language ) 2 comments|post comment

The most confusing lady ever and Drunky McGee [25 Jul 2008|10:01pm] royal_street [ mood | irritated ] Today was pretty hectic, but there were two incredibly annoying, obnoxious people for to-go orders. I served today, so I wasn't supposed to take care of the register, but the cashiers got busy so I lent a hand. ( The first lady ) ( This guy obviously never managed a restaurant ) post comment

Excuse me... [26 Jul 2008|12:57am] batmaz Hi! First actual post here. I work in a DVD/CD store in the UK and I actually really enjoy my work. I'm sure once I'm older I'll get disillusioned, but for the time being I do like it. But you'll get the odd customer that makes you want to rip your hair out. We have to wear a uniform, so when I'm around the store, I'll be wearing a black T-shirt with a massive bright pink logo saying 'HMV' on the back and the front. Normally I'll have a large pile of films or albums in my arms because I'll be putting stock out. So everytime I hear the question 'Excuse me, do you work here?' I lose a little more faith in the human race. 'No, I just think the T-shirt is stylish. These are my CDs actually.' This happened within my earshot, which was a little strange: Customer: Hi, can I have a ticket to [local festival] My boss: Sure, how many did you want? Customer: 18. My boss: *raises eyebrows* You want 18 tickets? [they're £45 each] Customer: Yeah. My boss: *goes upstairs, comes back with 18 tickets* *about to put them through the till* So it was 18 tickets you wanted then? Customer: What? No, I want one. Sorry, I thought you asked how old I was. The mind boggles, sometimes. 4 comments|post comment

[25 Jul 2008|02:37pm] sexyankles I work at a home goods supply store (not like a Home Depot/Lowes, but more like a JC Penney Home Store/Bed Bath & Beyond/Home Goods/whathaveyou), I just got the job recently. We have gift registries (like for weddings and stuff?). We are supposed to ask each customer that comes through our line "Are any of your items on a gift registry today?"/"Is this on a gift registry today?" I'm getting really REALLY tired of people not paying attention to me, though I speak loud and clearly... and asking every time, "What!?" I repeat myself, and halfway through the question, before I even get to "gift registry," they snottly reply at me "NO!" Well fuck, asshole, listen better the first time, and kindly remove the stick from your rectum. SRSLY. 2 comments|post comment

Dear Work [25 Jul 2008|08:45pm] babyzblueze [ mood | annoyed ] To my current job ...... Um, would you Kindly mind ...Taking your no brained , no clue , half baked , dim witted , narrow minded , mentally inept, socially retarded, verbally challenged, aggravatingly, frustratingly mind numbingly STUPID customers and fucking off please?? Thank you! me 3 comments|post comment

[24 Jul 2008|11:04pm] becominganhero Walmart cashier pet peeve no. 1: Please to be helping me put your groceries from the bagging carousel into your basket when the carousel is full and I've still got more groceries (or whatever) to ring up. Seriously, I know it's part of my job, but you are fully capable of helping me out while you're sitting there waiting to be checked out. Walmart cashier pet peeve no. 2: PUT DIVIDERS IN FRONT OF YOUR SHIT TO SEPARATE YOUR SHIT FROM THE PEOPLE IN FRONT OF YOU. My belt is either OFF or on AUTO, and if I'm not paying attention (i.e., bagging the previous person's groceries) it is VERY EASY TO MISS large gaps between customers. "Well I spaced it out.." Augh. Walmart cashier pet peeve no. 3: Do not come up to my empty register and say "OH YOU LOOK BORED". Yes I am bored off my ass. No, serving you, my faithful customer, will not make me any less bored. Shut up. Walmart cashier pet peeve no. 4: I hate hate HATE when people insist on putting 49230583098-packs of water or coke or iced tea or dog food or cat litter or garden soil on my belt. I HAVE A HAND SCANNER FOR A REASON. Neither you or I need to be lifting these things any more than is absolutely necessary. I have back issues and my foot still fucking hurts from crushing it with my roommate's moped. It will not kill you to leave it in the cart like I ASKED and having me go around with the hand scanner. Share your retail/cashiering pet peeves -- GO. 51 comments|post comment

Wall-O-Text [24 Jul 2008|06:52pm] beartalon It drives me insane. The wall-o-text that some people related to work tend to write in. I get it in emails that are already a confusing garble, I get it from people who apparently have a lazy [enter/return] pinkie. I endure. I persevere. At the very worst, I tell people to put it in a format I can read. But I hate writing programs to parse it( because it's easier if the clients puts it in the right format ) Me: "Thanks for calling." *click* "my soon-out-of-a-job caller." 3 comments|post comment

[23 Jul 2008|02:17pm] kinkiness First post. Not hugely sucky by means of being rude, just sad. And stupid. So very stupid. ( I'm still sad for this fish ) 8 comments|post comment

Get your severed heads here! [22 Jul 2008|11:25pm] schmandalous This is more of a lol, but I had to share! I work on Mackinac Island, Michigan, a popular tourist destination that is famously without cars. I never knew how much horses pooped until now. I never wish to deal with shit, other than my own on such a regular basis, ever again. ( Anyway ) 7 comments|post comment

[22 Jul 2008|09:16pm] abrief_history so, I work at a grocery store, and we sell non-alcoholic beer, because this is PA and we only sell alcohol in state stores and whatnot. ANYWAY, I was ringing this older guy up, and he got non-alcoholic beer, and a thing on my register popped up asking for his birthdate, and once that thing pops up I can't do anything else until I enter a date. so I was like, I need your birthday. and he was like, HOW OLD DO I LOOK! and I was like, obviously older than 21 but I still need to ask, and he gave me his birthday and then the rest of the time he was bitching about he was old enough to buy beer because telling me the date you were born is such hard work. honestly. 12 comments|post comment

Library suck/WTF [22 Jul 2008|05:01pm] rainbow_goddess I don't think I have posted in this community before, so hello everyone! I am not currently working customer service (though will be again as soon as I finish school) but I've had many and varied customer service jobs in my life. At one time I worked in a law library. My customers were lawyers and law students. It is important to note that the library did not have a security system; the lawyers and students could theoretically walk out with books without signing them out, though they weren't supposed to. The sign-out procedure was pretty simple: the lawyer was supposed to write his/her name and office phone number on the book's card and leave the card in a little holder on the counter. Sometimes the lawyers did just that; they took books without signing them out. Then we had no idea who had the books, and if another lawyer requested the books, we couldn't track the books down. One day I'm sorting through the returned library books when Law Student comes in and starts putting books on one of my book trucks. "Now you don't have to bend over to get them out of the book drop," he says. I told him, "Thanks, but I still have to put the cards in them. Books don't go on that book truck until I put their cards back in them." "Oh, they have their cards in them," said Law Student. "I didn't sign them out." I ask, "Why didn't you sign them out?" Law Student says, "Because there was no staff here to sign them out for me." My boss overhears this conversation and asks, "Law Student, did you just say that you took those books out of the library and didn't sign them out?" Law Student repeats that there was no library staff around to sign them out for him (library was open until ten at night, but staff were only there until 4:30 in the afternoon.) Boss says, "Law Student, taking books from the library without signing them out is stealing. Didn't you know that?" Law Student looks very nervous at this point. "But there wasn't anyone here to sign them out for me! And I did bring them all back!" Boss tells me to show Law Student how to sign out his books, and I do so. Hopefully he now knows how to sign out his library books. I was reminded of this story when I happened to be watching a court case with my class, and the Law Student in this story was one of the lawyers in court. post comment

Lets scream and yell at the CSR today! [22 Jul 2008|04:36pm] goddessastra [ mood | irritated ] "cust called, yelling that he was supposed to get a refund, i checked account after VPPA, i told cust after checking the account, that he DID get his refund, cust says he JUST checked his bank tody and NO REFUND yet..i told him the refund was issued YESTERDAY and he needs to dispute the charge with his bank if they aren't on the banks end yet..he said we are taking money out of his account, cust continued to yell and scream...and i TRIED to explain to him how refunds work..but he wouldn't listen AT ALL or even let me explain it to him because he said "your explinations mean NOTHING" and he swore he would go to every redbox he knows and sit there just to tell 100+ customres never ever to use redbox again because we are cheating him and we take peoples money. i tried to explain to him that we did our part, we put through the refund yesterday so he needs to dispute that with his bank, and he said he said he should NEVER have gotten charged AT ALL. i thought i was explaining him the refund process but he had hung up" ( Need further explanation? ) so..i was so livid that i had to put my phone status on "away from desk" for 5 minutes so i could calm down...i wasn't able to take a call...was it right of me to do? i think so...if my supervisors have issues, i will just tell them the truth..the guy was nasty and irrate and i needed to take a breather to collect myself... x-posted to callcenter and customerssuck 4 comments|post comment

[22 Jul 2008|02:39pm] vaala ( I hate crazy old ladies with rain checks! ) 7 comments|post comment

Sexuality and Flowers.... [21 Jul 2008|06:50pm] astrangeone [ mood | calm ] Dear Customers: The gay florist joke has gotten older than a piece of stale bread. (And it can't be fed to pigeons..) Please ignore my blank stare when you say it for the 30th time. Yes, my co-worker gets to smirk at it, because she knows I love the vajay. Yes, my summer fling gets to laugh, because - hey, have nekkid wrestling together. No, you get a wane smile and your bouquet of flowers thrust at you. No Love, Your Spiky Purple Haired Floral Employee PS - I don't care where your wife's tongue has been - stop trying to pick me up for a threesome... 10 comments|post comment

[21 Jul 2008|03:25pm] bellamela For anyone who may not know, Starbucks has effectively taken the lives of anyone who works at a coffee shop and made them just a little more miserable.  I don't really mind people ordering a frappuccino instead of a "javakula" (our term for a blended drink) because I know what they mean.  But the thing with the cup sizes poses a problem.  People look at me like I'm wasting their time when they order a "tall" and I make them translate what they want into "small, medium or large".  I could assume they mean a small if they usually get coffee at Starbucks, but there's another fairly big local coffee shop chain here in Tucson that I used to work at and "tall" means large there (which actually makes a little more sense in my book).  Sorry, I'm not going to assume you want a small when you really want a large, or vice versa, and get bitched at once the drink comes out.  The worst was when this guy came up and ordered a "grande" and I asked him "Do you mean the medium size?", since that's the Starbucks term.  He looked at me and said, "No, grande means large.  You work at a bookstore, shouldn't you be smart enough to know these things?"   I think I just forced a laugh, like "Oh yeah, stupid me", cause I work for a big corporation and I can't really react any other way when people are treating me like garbage just because I work behind a counter and wear an apron.  Sigh. 10 comments|post comment

Dear old people... [21 Jul 2008|11:53am] jenflones [ mood | bouncy ] [ music | McFly - Smile ] Dear old people, The world is not made especially for you. You cannot change the rules of the shop or make our lives more difficult just because we're younger than you and you want to. Don't get me wrong, most older people are great, they're chatty, helpful, even if some of them are a bit slow, and generally nice all round. However last week, we got some right annoying ones. I was working at the first till (there are three in a row, with an aisle so that people can go down to the next till), and this older guy comes over with bird food (don't get me started on that stuff). I start serving him and this woman with a double buggy is called to the till down the bottom, therefore having to go all the way down the aisle. Older guy is standing in the middle of the aisle, so politely I say "can you watch your back please, there's a woman with a pram trying to get past you." Most people are fine with this, apologise to the person with the pram and move in. This one stares at me for a moment and then says "well what do you want me to do about it?" Well move for a start! It'd serve him right if the buggy clipped his ankles. Then there was the old ladies who didn't listen to what we said. Part of the aisle was closed off so that we could clean up a huge spill of milkshake. It was only a tiny section, and they could go round if they desperately needed something in that aisle. But nope, they walked right through it, trailing the milkshake with them and making our jobs a lot harder (cos we'd need to clear even more of the aisle). Last year (around Christmas time), I had to listen to a guy rant about why we shouldn't let prams into the shop and that if he broke his ankle tripping over a pram he would sue us blah blah blah. I mean wtf? What was he suggesting, that all kids should be carried in the shop, or that they should be left outside? Sadly I couldn't argue with him, but if I could, I would have. 7 comments|post comment

Call 411 [20 Jul 2008|05:43pm] everanddespair I just got a call from a customer. I use the term customer loosely. He explains that he is looking for the phone number to some business in Italy and has no internet access. I told him he can go into any Fedex Kinko's location and use a rental computer. He asked me to look it up for him. wtf? I am not google nor am I 411. I did it anyway, cause I am nice like that but seriously, wtf? You can even call/text google now. No need for internet! Thinking on it now, I should have told him that. 12 comments|post comment

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