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**PLEASE READ RULES BEFORE POSTING**

Created on 2001-11-05 20:47:56 (#386231), last updated 2009-07-04

1,752,129 comments received

Basic Info
Name:Customers Suck
Membership:Open
Posting Access:All Members
Description:Customers Who Suck
About









Welcome to Customers Suck!
What is a customer?

A customer is a person who comes into contact with your business (sometimes falsely for the purpose of harassment or theft). They will engage with you by buying or considering buying your products or services. Whether they actually purchase something or not, someone who looks at or inquires about your services or products is a customer. Someone who has an established customer relationship with your business is still a customer even when they're not buying anything during your interaction with them. If you are serving them in a customer service situation, then the people you assist are customers even when you're a volunteer or work in public service. Job seekers are not customers, they're job seekers. People who are trying to sell you something are not customers, they're sales people or vendors. 'Reporting' those you know is disallowed as the grudge outweighs the suck. If you are unsure if someone is a customer or not, please contact one of the mods before posting and we will be happy to clarify for you.

Please ask yourself before posting: Was this a customer service situation, was it annoying, was it big enough to be considered a suck, and most of all, is it worth posting to a community of 25,000 people?

We have an off topic community: [info]cs_comlink for posts that are considered off topic but still customer related.(Examples: Videos, Comics, News articles, 3rd Party off LJ stories)It also contains a post further explaining our content rules here
Rules (thanks [info]maladetta for cutting down the muckity muck)

A violation of any rule may result in a ban from the community, from one week to permanent, at the discretion of the mod handling the situation. Mods may also impose bans for any other behavior they believe is meant solely to stir up the community.

Mods may ask for edits of posts to remove rule-violating material. Refusal or failure to comply within a reasonable time period means the entire post will be deleted. You are allowed to repost a corrected post.

If you feel a post or a comment is out of line please use this link to seek a mod’s assistance. Do not backseat-mod a post yourself in comments. It'll end badly for you.

If you need help with LJ cuts, Adult Content Filters or other posting issues mentioned below please consult LJ’s FAQ located here.

All mod decisions on all matters are final

1. Remain on topic. Your entire post must be about one or more customers who sucked toward employees (no customer-on-customer suck). WTFs (inexplicable customer behavior) and witnessed sucks/WTFs are allowed but must be labeled as such. If you don’t know whether your story is on topic, don’t post it.

2. Disagreements are inevitable but must remain within reason. No personal attacks, name-calling or threatening. Seeking and/or posting personal information (publicly or privately) about posters or commenters is absolutely forbidden.

3. Customers suck because of what they do, not because of what they are or how they look. Posts or comments with bigotry based on race, gender, size, age or any other characteristic that is out of the person’s control are strictly forbidden.
3a. This is not a Childfree community and, as above, we don’t accept intolerance of children or families simply because they exist.

4. “Zorros” are unprofessional actions and cannot be posted here. Even if you never do it- don't post it.
Zorro is the term used for when the customer’s suck is ‘avenged’ by words or actions from employees or other customers.

5. No tipping stories or wank; this is an international community and customs differ.

6. Do not delete or screen comments. You may delete your own post or edit it (noting that it has been edited and why).

7. Default LiveJournal text ONLY; you may use boldface and italics. Pictures are allowed only if necessary to explain your story, and must be behind a cut.

8. Please keep everything safe for work: No extreme or graphic icons, and stories with extreme content should be placed behind a cut and/or marked with an Adult Content Filter.

9. No trolling, passive-aggressive wank-baiting (“In before …”, “popcorn.gif”, etc).

10. No advertising, macros* or LOLcats* (Unless the appropriate tag calls for them)
Associated Communities
[info]bad_service [info]callcentrehell [info]co_workers_suck [info]cs_comlink [info]csbs [info]csuck_offtopic [info]customerssuck [info]grocery_hell [info]interview_suck [info]pwn_customers [info]retail_is_hell [info]retail_workers [info]service_drones [info]starbuckswhores [info]waitingtables [info]workangst

And for our nice stories:
[info]customers_rock [info]great_service [info]nice_customers
Mods and Mod Contact Posts
Customers Suck was created on 11-05-2001 by [info]singmesweet and maintained for many years by [info]pezstar. We thank them for their hard work.

Our current mod team is: [info]diana_molloy [info]kittylair [info]poetesslaureate [info]squigglz

Mascot: Tweak!

last updated: June 20, 2009. profile layout: ReversesCollide. revamped by poetesslaureate
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