customers_suck: I don't quite know how to phrase this, b

loosecanon (

loosecanon) wrote in

customers_suck,
@ 2007-08-25 09:44:00

I don't quite know how to phrase this, but I found a bad customer trying to train more people to be bad customers.

http://www.eyeflare.com/article/2007/exposing-restaurant-rip-off-tricks/

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stam_broker
2007-08-25 01:54 pm UTC (link)

I respect that the blog is telling people to dispute deceptive charges, and kudos for forcing them to deal with the manager instead of harass the servers, but I think the better approach would be for the customer to inquire about extra charges before they sit down to begin with. When my wife and I are in unfamiliar restaurants we sometimes ask to see a menu before being seated (not so much for price as for food selections). That would be the time to check the fine print.

(Reply to this)(Thread)

	loosecanon 2007-08-25 02:00 pm UTC (link)
	I agree. There is never a reason to throw a scene in public. This made me so uncomfortable I had to share, to try to give our servers and wait staff a fresh warning about these folks so they can protect themselves. (Reply to this)(Parent)

	lincolnzoe 2007-08-25 02:02 pm UTC (link)
	what??? Now when I go out I have to grill the server about hidden policies, charges, etc.. before I order? those are deceptive practices. Consumers shouldn't be subject to them. and why do restaurants need "fine print"? (Reply to this)(Parent)(Thread)

	grunhilda 2007-08-25 02:06 pm UTC (link)
	I could see his point up until the end. what an asshole. :( (Reply to this)

	schnouzi 2007-08-25 03:08 pm UTC (link)
	Just money? Well, I don't know if you find it pleasant to be ripped off and decieved when going to a restaurant, but most people don't. (Reply to this)(Parent)(Thread)

	siraj 2007-08-25 07:58 pm UTC (link)
	in defense of Shari's, that's some pretty good eating, for the pricing. (Reply to this)(Parent)

	lincolnzoe 2007-08-25 10:34 pm UTC (link)
	charging for something extra is different than hiding prices from customers. and caring about basic economics and ethics does not mean that one should necessarily eat at Denny's or the like. (Reply to this)(Parent)

	joolsmd 2007-08-25 02:26 pm UTC (link)
	He only said to dispute ridiculous charges added on the bill by unscrupulous restaurants. He doesn't say to do it in restaurants that don't try and sneak money from you. (Reply to this)

	cheezemeister_x 2007-08-25 03:51 pm UTC (link)
	In Canada it's a violation of the business' merchant account agreement to add surcharges for credit card use. In other words, it's illegal. Don't know about other countries. (Reply to this)(Parent)(Thread)

	dreamnestia 2007-08-25 09:28 pm UTC (link)
	Other countries set the prices higher and pay the staff enough directly. So yes, you can say that the tip is included in the price, but not in the same way as a gratuity. (Reply to this)(Parent)

	noelleleithe 2007-08-25 03:38 pm UTC (link)
	I agree with everything except the paragraph about causing a scene. The practices described are absolutely deceptive, and customers should protest and/or refuse to pay. (The only one that's completely the customer's responsibility is the autograt added to the bill; if you don't check your receipt before paying it, that's your lookout.) (Reply to this)(Thread)

	goddessgrrrrl 2007-08-25 03:57 pm UTC (link)
	At first, I was thinking, "okay, nah, the guy's got a point. Yeah, I get kinda ticked when restaurants try to gouge me like that..." Then I got to the last paragraph. OMG, what an arse. No, not cool at all. (Reply to this)

	indiasoup 2007-08-25 05:48 pm UTC (link)
	what a douche. "oh bloody hell, another 12 dollars to the server who already works hard and gets treated like a rag? jeez, now i can't buy myself that bottle of shampoo...poor me. how badly off i am..." STFU and get over it. (Reply to this)(Thread)

	politicking 2007-08-25 07:12 pm UTC (link)
	don't MANY places say there is a gratuity added in for parties of X or more? (some places 6, some 8)... many places, ranging from cheaper diners to upscale places, do this. atleast, i thought they did lol (Reply to this)

	brigittefires 2007-08-25 11:20 pm UTC (link)
	I agree that people shouldn't pay what they haven't agreed to.... but telling someone to make a scene because they themselves neglected to read the menu, or the signs outside? HOW IS THAT MY (your server's) FAULT?? (Reply to this)

	optimusshr 2007-08-25 11:49 pm UTC (link)
	He had it good until the causing a scene and demanding your meal be comped. You ate the food, you pay for it. Causing a scene just makes you look like an EB. (Reply to this)

	thebrettzone 2007-08-26 12:20 am UTC (link)
	I was with him until he said "demand to be comped for the entire meal" and "cause a scene". Major customer suckage. Disputing fishy charges is fine. Being a sucky customer makes two wrongs. (Reply to this)

	volare 2007-08-26 03:24 am UTC (link)
	lol, someone commented to the article that this comm "mostly missed the point". Fess up, whoever "Jack" is... (Reply to this)

	yui_hime 2007-08-26 08:55 pm UTC (link)
	ROFL AT THE COMMENT BECAUSE WTF (Reply to this)

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