bad_jew ([info]bad_jew) wrote in [info]customers_suck,
@ 2005-10-14 13:28:00
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I love how people are applauding her for being such a cuntrag.

http://www.livejournal.com/community/bad_service/441434.html

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[info]bruisedegomania
2005-10-14 05:32 pm UTC (link)
Agreed.

(Reply to this) (Thread)

[info]mimid316
2005-10-14 05:36 pm UTC (link)
EDDIE IZZARD! That man is a god!!!!

(Reply to this) (Parent)(Thread)
(no subject) - [info]bruisedegomania, 2005-10-14 05:36 pm UTC
(no subject) - [info]lilclerk, 2005-10-14 08:01 pm UTC
(no subject) - [info]toranonekochan, 2005-10-14 06:52 pm UTC
(no subject) - [info]fresh_tart, 2005-10-14 07:26 pm UTC
(no subject) - [info]jerril, 2005-10-14 08:06 pm UTC
(no subject) - [info]fresh_tart, 2005-10-14 08:20 pm UTC
(no subject) - [info]lunarwhirl, 2005-10-15 12:28 am UTC

[info]teh_kimeye
2005-10-14 05:32 pm UTC (link)
To an extent, I could understand her reaction...then she mentioned terrorists and caused the "We're under a lot of pressure so we're going to have to give into you" reaction.

Arsebox.

(Reply to this) (Thread)

[info]dbaxdevilsfan
2005-10-14 06:17 pm UTC (link)
"Are all the flights canceled because of the strike? What am I going to do? Is everyone going to have to stay in Minneapolis because there are no seats? Is it unsafe to fly Northwest right now? Should I buy a ticket at another airline?"

She never mentioned terrorists. The other passengers assumed it.

(Reply to this) (Parent)(Thread)
(no subject) - [info]badluck97, 2005-10-14 06:54 pm UTC
(no subject) - [info]dbaxdevilsfan, 2005-10-14 07:04 pm UTC
(no subject) - [info]i_id, 2005-10-14 07:15 pm UTC
(no subject) - [info]pninja, 2005-10-14 08:14 pm UTC
(no subject) - [info]androgybunny, 2005-10-14 08:46 pm UTC
(no subject) - [info]trenthamfamily, 2005-10-14 10:14 pm UTC

[info]shaylagirl
2005-10-14 05:36 pm UTC (link)
i was thinking much the same thing and wondering if this person was also a member of this community...because THAT was one FUCK of a sucky customer...

doing the whole insinuating about terrorism...wtf?! what the fuck do you think you're doing?!!

put their ass on the "No Fly" list!!!

'nuff fucking said..

bitchwad

(Reply to this) (Thread)

[info]ihateemo
2005-10-14 06:12 pm UTC (link)
put their ass on the "No Fly" list!!!

Hell, yes. I would have done the same.

I wonder who submits names for that list? If I worked in an airport, I'd add everyone who pissed me off. ^_^

(Reply to this) (Parent)
(no subject) - [info]toranonekochan, 2005-10-14 06:53 pm UTC
(no subject) - [info]shaylagirl, 2005-10-15 01:46 pm UTC

[info]tiker_tape
2005-10-14 05:39 pm UTC (link)
I seriously hope that Karma bites her in her entitlement-bitch ass.

(Reply to this)


[info]aero82
2005-10-14 05:39 pm UTC (link)
I agree that she shoul've gotten her seat, but not to that extent.

She intentionally provoked panic/fear among OTHER passengers of the airline to get her way. That is absolutely uncalled for. You don't always get what you want. It's life.

She should've spoken with a manger and told him/her that she was unsatisfied and wanted to be seated right then, instead of being a bitch about it. She turned into a sucky customer at that point.

(Reply to this) (Thread)

[info]marymac
2005-10-14 09:40 pm UTC (link)
Nope. She hadn't a leg to stand on.
Free tickets are discretionary. Scheduled, paying passengers are seated first.

As someone who went through a spectacular amount of hassle trying to get home because KLM managed to miss that particluar bit of their own rule-book in dealing with a flight of tired, worried, delayed passengers I have no sympathy.

And if that manager had had a spine, he'd have had her arrested.

(Reply to this) (Parent)
(no subject) - [info]mcity, 2005-10-20 07:12 pm UTC

[info]trenthamfamily
2005-10-14 05:40 pm UTC (link)
Wow... I feel bad for that poor man at the counter... totally uncalled for.

EB if I have ever seen one. Besides, she didn't have to drive all the way down there, that's what a phone is for.

(Reply to this)


[info]tribalink
2005-10-14 05:40 pm UTC (link)
Aye! /agree! I went and read, then posted that I was waiting for the 'deskworm' to post about her in the Customers Suck list so we could cheer him for not slapping her. Bitch.

(Reply to this)


[info]daundelyon
2005-10-14 05:54 pm UTC (link)
Read the comments again. Most people are vociferously disagreeing with the OP's actions.

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[info]thren0dy
2005-10-14 06:38 pm UTC (link)
At the time this was posted, [info]bad_jew's comment was the last one on there. All the ones before were in agreement with the shitty customer. I think some of the ones calling her out might be there because of this post. ;)

(Reply to this) (Parent)
(no subject) - [info]bad_jew, 2005-10-14 08:44 pm UTC
(no subject) - [info]daundelyon, 2005-10-14 10:24 pm UTC

[info]10thredemption
2005-10-14 06:05 pm UTC (link)
yeah...comments are starting to go DOWNHILL now. i was easy on her. shit she's a bitch. GRRRRR!

(Reply to this)


[info]dbaxdevilsfan
2005-10-14 06:12 pm UTC (link)
She shouldn't have been denied the seat to begin with.

And she made no mention of terrorism. People assumed it. All she asked was if it wasn't safe to fly on Northwest, cuz afterall, the MECHANICS were on strike.

I think she did get bad service. And I know, you're going to disagree with me. Do I care? Nope.

(Reply to this) (Thread)

[info]aero82
2005-10-14 06:15 pm UTC (link)
But mechanics and other employees of airlines usually go on strike becuase they aren't getting paid enough or not getting good benefits, not because there's something wrong with the plane(s).

(Reply to this) (Parent)(Thread)
(no subject) - [info]dbaxdevilsfan, 2005-10-14 06:18 pm UTC
(no subject) - [info]aero82, 2005-10-14 06:20 pm UTC
(no subject) - [info]javamental, 2005-10-14 06:50 pm UTC
(no subject) - [info]bad_jew, 2005-10-14 08:45 pm UTC
(no subject) - [info]yamino_tora, 2005-10-14 09:06 pm UTC

(Reply from suspended user)

[info]javawench
2005-10-14 06:15 pm UTC (link)
There's this thing....called the chain of command which the EB in that post apparently cannot make her slugbrain comprehend. Sure, sure, the ticket dude caused the strike, and hell...he probably sets the airline ticket prices too. Just like every person who works in customer service sets the price of whatever they sell. Hell, I personally set the global price of coffee. No really...when I'm not managing my store/making lattes, I'm flying all over the world sitting in on global consortiums saying "no way....we gotta make coffee more expensive, because I love getting bitched out about how much it costs. It just makes me all squishy inside!" And they all nod and agree with me...cause I'm just that important. Okay wait....that's just my insane powermad persona peeking out. Back to reality now.
The dumb bitch threw a hissy cause she couldn't get her way for her FREE ticket, and inspired panic in her fellow travelers...that's just loverly. Poor ticket dude...that's ridiculous. If you have a problem, go to the higher ups. *shakes her head*

(Reply to this) (Thread)

[info]aero82
2005-10-14 06:18 pm UTC (link)
So it's YOUR fault we're paying a gazillon dollars for coffee???? We shall stone you tomorrow at noon!

:) /sarcasm

Also, I love happy bunny stuff.

(Reply to this) (Parent)(Thread)
(no subject) - [info]javawench, 2005-10-14 06:31 pm UTC
(no subject) - [info]aero82, 2005-10-14 06:33 pm UTC
(no subject) - [info]javawench, 2005-10-14 06:38 pm UTC
(no subject) - [info]aero82, 2005-10-14 06:42 pm UTC
(no subject) - [info]lilclerk, 2005-10-14 08:06 pm UTC
(no subject) - [info]kwanboa, 2005-10-14 06:29 pm UTC
(no subject) - [info]javawench, 2005-10-14 06:32 pm UTC
(no subject) - [info]bad_jew, 2005-10-14 08:47 pm UTC
(no subject) - [info]indefatigable42, 2005-10-14 06:47 pm UTC
(no subject) - [info]fresh_tart, 2005-10-14 07:30 pm UTC
(no subject) - [info]jenniferjayde, 2005-10-14 07:56 pm UTC
(no subject) - [info]marymac, 2005-10-14 09:47 pm UTC
(no subject) - [info]aficoncubine, 2005-10-15 06:46 am UTC

[info]caelarue
2005-10-14 06:26 pm UTC (link)
Karma is going to come back and bite her in the ass. Hard.

My sympathy is with the airline employee. He didn't need her trying to start shit just because she wasn't getting her way.

(Reply to this)


[info]enogitna
2005-10-14 06:37 pm UTC (link)
Woah I just read it and she must have editted out the part of insinuating a terror alert! >.>

I don't agree with her methods at all (and the poor ticket guy it wasn't his fault!), but airlines have screwed me and people I know out of money by refusing to refund tickets when it is all their fault. I can understand her despiration to get on a flight. It's sad that that's what it takes to be treated well by an airline. :-/

(Reply to this) (Thread)

[info]toranonekochan
2005-10-14 07:02 pm UTC (link)
But it wasn't a refund. It was a free ticket in the first place? Maybe the was the airline's form of a refund? Sure, but the OP never mentioned if it was. Everyone has a right to be strssed out at the airport, but no one has the right to treat a fellow human being that way. For *any* reason. Getting what you're entitled to (whether you're actually entitled to it or not) is not an excuse for treating another person like shit to get it.

(Reply to this) (Parent)(Thread)
(no subject) - [info]enogitna, 2005-10-14 09:20 pm UTC
(no subject) - [info]hpapillon, 2005-10-14 07:31 pm UTC
(no subject) - [info]androgybunny, 2005-10-14 08:48 pm UTC
(no subject) - [info]enogitna, 2005-10-14 09:18 pm UTC

[info]x_lysistrata_x
2005-10-14 06:41 pm UTC (link)
like i told her in her own post. they guy should have called security on her ass.

(Reply to this)

The Brat syndrome
[info]legendofthehawk
2005-10-14 07:15 pm UTC (link)


The longer I am in CS the more I hate it.

No matter what policies we have in place, that we can not bend them even for the nicests of people..
The Upper Brass of Management will almost always* bend them for those who bicker, scream, cry. Lay down and kick their feet like irrant two year olds.

Until their way is given to get them to shut up. We wont put up with this behavior from children, but we should with adults that act like them?

Sure, if she had a free voucher, she should be able to use it. However, it wasn't the person behind the counters fault. She could have asked to speak to a manager on duty, because they are the ones who have the ability to do these things. Not yelling at someone low on the ranks who is only doing what they are told, can not help her in any way, and because of her.. probably had a crappy day.



I'd have given her a seat, if I were management. But only one that was an aisle, and made sure to stick her behind older people. And tell the flight attendants to keep those older people in their weight in prune juice.

(Reply to this) (Thread)
Re: The Brat syndrome
[info]elledeegee
2005-10-14 09:24 pm UTC (link)
" No matter what policies we have in place, that we can not bend them even for the nicests of people..
The Upper Brass of Management will almost always* bend them for those who bicker, scream, cry. Lay down and kick their feet like irrant two year olds."

Yeah it happens here too...
We get students who want to be treated "special" by us even by breaking rules. Bosses will sometimes bend and let it go by then try to make what they did sound ok to us. But they always insist, WE can't bend over backwards but when we try to enforce something and then the student makes a scene... the boss comes out and makes it look like we were being the meanie. Really irritating... they should support that we are doing our jobs, not choose to go "well I understand you better than THEY do." *big point in our direction* :P

(Reply to this) (Parent)

[info]brennakimi
2005-10-14 07:17 pm UTC (link)
jesus. she gives us grad kids a bad name.

(Reply to this)


[info]bellydancer620
2005-10-14 07:37 pm UTC (link)
I noticed how she commented on the people who agree with her, but she hasn't had shit to say to the people who believe that she handled the whole thing extremely poorly.

(Reply to this) (Thread)

[info]trenthamfamily
2005-10-14 10:16 pm UTC (link)
I do wonder if it wasn't a big joke honestly.
Ah well.

(Reply to this) (Parent)

[info]siani
2005-10-14 07:38 pm UTC (link)
Translation: (for those who don't speak Entitlement)

I waaaant iiiit!! I waaaant it right noooow! Give it to me or I am going to cryyy! Waaaaaaaaa!

You know, in the grown up world, sometimes you can't have what you want. You know what the rest of us do? DEAL.

(Reply to this) (Thread)

[info]aero82
2005-10-14 07:45 pm UTC (link)
And we listen to the Rolling Stones song too. :)

(Reply to this) (Parent)
(no subject) - [info]silken_shadow, 2005-10-14 08:09 pm UTC
(no subject) - [info]comment_hor, 2005-10-14 11:18 pm UTC

[info]daemonaquila
2005-10-14 08:31 pm UTC (link)
No, I think she handled it just fine. She didn't say anything about terrorism. She wasn't abusing the worker at the counter. She just insisted that her ticket be honored, which NorthWorst should do.

NorthWorst has made a fortune abusing customers, from losing luggage to overcharging at its hubs to having chronically late flights. It has also made its fortune from chronically abusing its workers.

A customer who relied on their honoring a ticket shouldn't have to resort to guerilla tactics to get them to do it. She shouldn't have to spend many hundreds of dollars in the last minute to make alternate, emergency arrangements. I feel bad for the guy who was caught in the middle, but all in all justice was served. Sometimes you have to make a corporation deal with its own crapola, and there's no way to do it but apply pressure... which does require that a human agent of that corporation be involved.

(Reply to this) (Thread)

[info]androgybunny
2005-10-14 08:49 pm UTC (link)
Her ticket was free, and not guaranteed, and it was wrong of her to try to scare other people for her own personal revenge.

(Reply to this) (Parent)(Thread)
(no subject) - [info]bad_jew, 2005-10-14 08:53 pm UTC
(no subject) - [info]daemonaquila, 2005-10-14 09:26 pm UTC
(no subject) - [info]marymac, 2005-10-14 09:51 pm UTC
(no subject) - [info]caliantrias, 2005-10-14 10:08 pm UTC
(no subject) - [info]marymac, 2005-10-14 10:16 pm UTC
(no subject) - [info]caliantrias, 2005-10-14 10:31 pm UTC
(no subject) - [info]marymac, 2005-10-14 10:42 pm UTC
(no subject) - [info]caliantrias, 2005-10-14 10:52 pm UTC
(no subject) - [info]marymac, 2005-10-14 11:00 pm UTC
(no subject) - [info]caliantrias, 2005-10-14 10:56 pm UTC
(no subject) - [info]marymac, 2005-10-14 11:05 pm UTC
(no subject) - [info]daemonaquila, 2005-10-14 10:40 pm UTC
(no subject) - [info]marymac, 2005-10-14 10:55 pm UTC
(no subject) - [info]daemonaquila, 2005-10-14 11:55 pm UTC
(no subject) - [info]marymac, 2005-10-15 12:08 am UTC

[info]zombie_dog
2005-10-14 08:49 pm UTC (link)
Dude you guys totally pwned her.

(Reply to this)


[info]piperrhiannon
2005-10-14 09:20 pm UTC (link)
What a cunt. She probably shouts "fire!" in crowded theaters for fun.

(Reply to this)

I can't applaud her but...
[info]elledeegee
2005-10-14 09:21 pm UTC (link)
I don't approve of her methods but I can understand her frustration.
That happened to me this last yr. Because of weather the plane I was to take home was delayed 4 hours. I had never had this problem before and it was extremely frustrating.

When I finally got on a flight and was able to get to the next port of call, they told me I missed my flight (duh) and that I'd have to run to get this other one. I run over there (person didn't bother to tell me it took off 30 mins ago) and another person tells me "Sorry you missed the flight." Which by now I was frustrated and they hand me off to another place. I have to explain my story yet again but after some time and keeping myself from crying and screaming, I got on the next flight out. *whew*

==========

I'm a patient person but this one girl (possibly under 25) answers the phone for a local game place. She says "hold on I have some customers." No biggie... she doesn't put me on hold though she lets the phone sit there so I can hear her helping people. Then she moves away from the counter to help more... and more and I hear the door open and close and more people come in meanwhile, she's forgotten "I" am on the phone and I was before these "people" who came in. *grumble grumble*

15 mins of this and she has the nerve to hang up on me forgetting still that "I" am on the phone... a potential (not so much now) customer. I had to hear her when nobody was there talking to her co-worker about her boss, other people and how much she wanted to go get some food across the street while she was forgetting I was on the phone "waiting."

I call back, she answers, I say "I was on the phone for 15 mins waiting for someone there to pick up." She was nice enough though not sincere enough for me to say "I think that was me, I guess I forgot." And I told her something I rarely say: "I WAS going to buy a game from you, but I think I will go elsewhere. You just lost a customer." And I hung up and called another store.

~L~ Irritated bearer of tales

(Reply to this) (Thread)
Re: I can't applaud her but...
[info]marymac
2005-10-14 09:54 pm UTC (link)
Yes, but you were a paying customer. They're supposed to ensure you get a seat.
I've been there. It sucks. Muchly. Particularly if you throw Amsterdam airport and it squillion odd miles of concourses in the mix. But again, paying customer. Making a fuss is understandable.

But free tickets entitle you to nothing except any free seat that comes up. And an ass-kicking if you open your mouth otherwise.

(Reply to this) (Parent)(Thread)
Re: I can't applaud her but... - [info]elledeegee, 2005-10-14 11:35 pm UTC
Re: I can't applaud her but... - [info]darkhawke, 2005-10-15 12:21 am UTC

[info]lunarwhirl
2005-10-15 12:25 am UTC (link)
I hear ya.
What a fucking bitch.

(Reply to this)


[info]clothes_whorse
2005-10-15 12:56 am UTC (link)
I find it somewhat amusing that she'd been told her ticket would not be valid during the strike *before she even left her own home*. On the word of a friend, she went to a competing airline. And while I've heard of sister corporations honoring tickets for each other--like Delta/Comair--I've never heard of an airline handing out a free seat to a customer of the competing airline. This airline, in what looks to me like an attempt to say, "WTF, you are so not our problem!" sends her over.

She knew very well before ever arriving at the airport that they wouldn't honor her free ticket. Besides the fact that everything 'free' comes with numerous strings attached, there were extenuating circumstances, i.e. that an important labor department was *on strike*.

So, after being told that she'd have to wait to use her free ticket, she drove there anyway on the word of a friend to try and get another airline to honor it. On the word of an employee of said competing airline, who A) was likely looking to just get rid of a problem that wasn't theirs and B) did not have knowledge of the policies of the competing airline, the OP demanded what had already been explained to her as being unavailable.

On top of all that, she intentionally and vindictively stirs up the people in line behind her, in such a way that, instead of getting her ass hauled off for questioning by security, got her exactly what she was bitching for.

And that is why people continue to act like ignorant morons to CS reps. Because if they bitch and moan loud enough, and cause enough trouble, the company will throw them what they want just to be rid of them.

(Reply to this) (Thread)
....
[info]emptyobsidian
2005-10-15 06:10 am UTC (link)
Nice post. It blows my mind that people ARE cheering her on and defending her.
This is not only why people treat reps like crap...but why people are dumbasses in general. They act like stupid idiots, when the stupidity bites them in the ass they shriek and whine enough until someone does something to shut them up (normally causing trouble for at LEAST one of the employees) and then others pat them on the back and applaud them for "sticking it to the company"
Yes. Most humans are complete dumbasses.

(Reply to this) (Parent)(Thread)
Re: .... - [info]clothes_whorse, 2005-10-16 02:11 am UTC

[info]chanteusetriste
2005-10-15 05:17 am UTC (link)
i called her a f*cktard. and sincerely wondered why she ahdnt been arrested.

(Reply to this)

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