Buh!
Didn't happen to me, but my co-worker. Although I did talk to the same lady not two days before, and she was just as difficult then.

The participants:
D: Co-worker
BW: Biz-natch woman.

D: Good afternoon, (Super-Happy-Fun-Time Health Clinic). D speaking.
BW: Yes, I have some results that I would like to find out about.
D: Okay, let me get your file out and check if they are back.
--goes and checks--
D: Yes, they are back.
BW: What are the results?
D: I'm sorry, but as a matter of confidentiality, I can't give you results over the phone. It is illegal.
BW: Well, that's just great, what am I supposed to do NOW?
D: I suggest making an appointment with (Dr Spock), or come into the clinic to pick up a copy.
BW: I don't have time to see this doctor. --rant rant about how she is unable to come into the clinic to see the original doctor she saw--
D: You can see any other doctor if that makes it easier.
BW: --rant rant rant about how she can't see any OTHER doctor either--
BW: This is unacceptable. I've recieved results over the phone before. Why can't you just tell me?
D: Because it is ILLEGAL to do so.
BW: Well, you're very abrupt, aren't you? I've spoken to you before, you were abrupt then too --rant rant rant-- What's your manager's name?
D: My name is D, and my managers name is (Captain Kirk). Have a nice day.

--end transmission--

Seriously, which part of "IT IS ILLEGAL" did she not understand? Calling a clinic asking for your results will not get you anywhere. It is a breach of privacy laws. Grrrr!

I get so many people doing this, I just want to strangle them through the phoneline as soon as they ask "What are the results?".

-HEADASPLODE-