Left-Hand Column Exercise: Understanding our Mental Models
The left-hand column exercise, developed by Peter Senge, is a tool that can be used to help us "see" into our beliefs systems and to discover how they affect our thinking. Oftentimes, the left-hand column exercise will reveal ways in which we manipulate situations to avoid dealing with our feelings and thoughts, thereby losing the opportunity for honest and meaningful dialogue. It also can help us see how we sometimes keep ourselves from full, authentic communication because of assumptions we hold (often in our subconscious minds) about others who don’t necessarily see the situation as we do.
Step #1: Start with selecting a specific situation you've been involved with during the last month (it can even be in your own group) where you experienced the following:
You can't reach an agreement with your group
Someone else is not pulling his or her weight
You believe you are being treated unfairly.
You believe your point of view is being ignored or discounted.
The rest of the group is resisting a change you want to implement.
You believe your team is not paying much attention to the most crucial problem.
Write a brief paragraph describing the situation. What are you trying to accomplish? Who or what is blocking you? What is happening, from your perspective?
Step #2: The Right-Hand Column (what was said).
Now recall the conversation you had over this situation -- or imagine the conversation that you would have if you brought up the problem.
Take several pieces of paper and draw a line down the center. (You can also enter this in a word processor with a two-column feature. Use side-by-side columns, or "table" columns, rather than newspaper or "snaking" columns.)
In the right-hand column, write out the dialogue that actually occurred. Or write the dialogue you're pretty sure would occur if you were to raise this issue. The dialogue may go on for several pages. Leave the left-hand column blank until you've finished.
Step #3: The Left-Hand Column (what you were thinking/feeling)
Now in the left-hand column, write out what you were thinking and feeling, but not saying throughout the conversation.
Step #4: Reflection: Use your left-hand column as a resource
You can learn a great deal just about yourself as a communicator from the act of writing out a communication experience (even putting it away for a week and then looking at it again) and reading what you have written. The communication experience becomes a lens through which you can examine your own thinking, as if you were looking at the thinking of someone else.
As you reflect on what you wrote on the left-hand column, ask yourself the following questions:
What has really led me to think and feel this way?
What was my intention? What was I trying to accomplish?
Did I achieve the results I intended?
How might my comments have contributed to the difficulties?
Why didn't I say what was in my left-hand column?
What assumptions was I making about the other person or people?
What were the costs of operating this way? What were the payoffs?
What prevented me from acting differently?
How can I use my left-hand column as a resource to improve our communications?
What did I learn about myself in terms of my beliefs about myself and others?
If your beliefs are outmoded or limiting, what new beliefs might you create that more fully empower you and help you communicate more authentically?
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