Joey/Hélène ([info]greenie_breizh) wrote in [info]computerhelp,
@ 2008-02-10 16:04:00
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Problem with SD memory card and device driver
My camera works with SD memory cards, and I use the card slot on my computer to transfer the photos on my hard drive (rather than a USB cable). I used to have two memory cards and had no problem with them - but I lost one, and bought another one, and now my computer has problem recognizing the cards.

If I've just turned on my computer and I put one of the cards into the slot, the computer reads it fine. But if I take it out (whether I just pop it out or remove it safely doesn't make a difference) and then try to put it back in, the computer doesn't read it anymore.

When I go into the device manager, the error message is as follows: "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)"

What can I do to erase this previous instance of the device driver that's still in memory?

EDIT: I'm running Vista, if that makes a difference.



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[info]archaeo_logic
2008-02-11 01:01 am UTC (link)
I'm not sure how to fix that long term but you might try going to your device manager and clicking the "Scan for hardware changes" button while the card is not plugged in. Then plug it back in and see if it works...

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[info]greenie_breizh
2008-02-11 01:08 am UTC (link)
I just tried that, but it doesn't help. :/ Thanks for the suggestion!

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[info]archaeo_logic
2008-02-11 01:18 am UTC (link)
Does this article help?
http://articles.techrepublic.com.com/5100-10877_11-6017628.html?tag=nl.e101

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[info]greenie_breizh
2008-02-11 01:23 am UTC (link)
My computer runs on Vista, not XP, so I'm having trouble finding System Properties dialog box...

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[info]archaeo_logic
2008-02-11 01:29 am UTC (link)
Sorry, missed that, try this:
http://www.vistaheads.com/forums/microsoft-public-windows-vista-hardware-devices/177072-bug-sd-memory-card-driver-driver-remains-memory-after-remo.html

I've never used Vista...
There seems to be lots of discussion on the subject, so at least you're not alone, google:
"removing a device driver from memory windows vista"

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[info]greenie_breizh
2008-02-11 01:41 am UTC (link)
Thanks so much! AVG seems to have been the problem, I just uninstalled it and now the card works fine again... that kind of sucks, seeing as that was my anti-virus. Do you know any other good free anti-virus?

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[info]archaeo_logic
2008-02-11 02:13 am UTC (link)
Yes, I highly recommend Avast, google it, you'll find it.

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[info]greenie_breizh
2008-02-11 02:19 am UTC (link)
Downloading it now. Thanks a lot, I'm so glad I've finally found what was wrong!

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