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Saturday, December 6th, 2003
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Friday, August 27th, 2004
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Saturday, July 24th, 2004
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The Digital Digest: Show Notes
Chase and Sam: Tech-Talk on 101.1FM The Source
July 24, 2004
This show is off-the-air, but the show notes are still being updated
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This Week's Calls:
Above this mark, This Week's Calls are complete.
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<>< <>< <>< <>< <>< <>< <><
Lee upgraded his computer to AOL 9 running Windows 98 and is having problems.
Try uninstalling AOL using Safe Mode[1], and reinstall it again.
<>< <>< <>< <>< <>< <>< <><
Jim wants to know about good ways to prevent against and remove spyware.
Check out the new Spybot Search and Destroy 1.3 (free)[1], Spyware Blaster 1.3 (free)[2], and Pest Patrol (commercial)[3]
[1] - http://www.spybot.info
[2] - http://www.javacoolsoftware.com/spywareblaster.html
[3] - http://www.pestpatrol.com
He also wants to block instant message capabilities.
<>< <>< <>< <>< <>< <>< <><
Tom is having a hard time mixing the volume of various sounds.
He's also having an issue getting DVDs play in his computer. Using the DVD player that came with the DVD drive should be fine.
<>< <>< <>< <>< <>< <>< <><
Mike
<>< <>< <>< <>< <>< <>< <><
Shane is missing drivers.
http://www.belarc.com
Manufacture's website.
<>< <>< <>< <>< <>< <>< <><
Closing:
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Saturday, July 17th, 2004
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The Digital Digest: Show Notes
Chase and Sam: Tech-Talk on 101.1FM The Source
July 17, 2004
This show is off the air, but the show notes are still being updated.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
When everything is finished, this message will be removed. |
This Week's Calls:
<>< <>< <>< <>< <>< <>< <><
Tony wants to start a website using Linux, and is looking for a partition manager so he can install both Linux and Windows (is that a good idea?)
Check out the a free partition manager, or the #1 commercial one - Partition Magic[2].
[1] - http://www.ranish.com/part/ *
* Use the stable version.
[2] - http://www.powerquest.com/partitionmagic/
And a reminder: Backup Your Data!!!
<>< <>< <>< <>< <>< <>< <><
Above this mark, This Week's Calls are complete.
Below it, they are still in progress. |
John's computer doesn't want to delete files.
<>< <>< <>< <>< <>< <>< <><
wants to learn how to program Visual Basic.NET.
That's the same language Tollie's been working on learning lately.
Check out Lynda.com[1] - a subscription website - for videos and tutorials, as well as books and CDs.
[1] - http://www.lynda.com
David called in to recommend a program called Liberty Basic ($60) that's an easy to use tutorial for beginning to learn programming.
[2] - http://www.libertybasic.com
<>< <>< <>< <>< <>< <>< <><
Matt's Internet Explorer homepage won't stay on what he wants it to be.
It sounds like an advanced browser hijack, turning the built in Internet Explorer page about:blank into a spyware filled search engine. The steps to fixing this will be much like typical spyware and trojan horses, but also may need some extra work done in Windows registry - where it stores all kinds of information used by programs.
I'll try and write a registry patch to reset about:blank to what it should be. Maybe I'll have time to get that done today, but first you'll still need to use online virus scans and spyware removers to get rid of what you have already.
<>< <>< <>< <>< <>< <>< <><
Mike is having some hardware issues with his motherboard.
<>< <>< <>< <>< <>< <>< <><
John called in to recommend switching to Linux[1].
Time for a alternative OS lineup!
[1] - http://www.linuxiso.org
He also has his homepage[2], where he welcomes your Linux questions
[2] - http://jlwoodruff.mystarband.net
<>< <>< <>< <>< <>< <>< <><
Mack has a laptop that will "freeze up" due to overheating (ironic, huh?). It could also be as simple as a software issue.
<>< <>< <>< <>< <>< <>< <><
Closing:
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Saturday, July 10th, 2004
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The Digital Digest: Show Notes
Chase and Sam: Tech-Talk on 101.1FM The Source
JULY 10, 2004.
This show is off-the-air, but the show notes are being updated.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
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This Week's Calls:
Above this mark, This Week's Calls are complete.
Below it, they are still in progress. |
<>< <>< <>< <>< <>< <>< <><
Jay has AVG-AntiVirus[1] and it's reporting everything fine, but he's noticed that his internet connection is sending much more data than it's receiving. That's not normal. Normally, you should have much more data received than data sent. He probably has malware ("Malicious Software:" viruses, trojans, etc) that is using his system as a "zombie" machine to attack websites.
[1] - http://free.grisoft.com/freeweb.php
For help on getting rid of Malware, check out Chase and Sam's Security Page[2] and the Remove Malware[3] page on 'More Tech Talk'
[2] - http://www.chaseandsam.com/security.html
[3] - http://homepage.mac.com/tollie/moretechtalk/removemalware.html
<>< <>< <>< <>< <>< <>< <><
Jeff has a Toshiba laptop (with a Pentium 4 processor and plenty of RAM) but he's noticed that his Hot Wheels racing game chokes on a lot of the tracks.
Chase knows that the Hot Wheels games have a habit of not performing too well, but also offers this advice for faster gaming on a laptop:
More to come. Have to check the tape.
<>< <>< <>< <>< <>< <>< <><
Richard knows someone whose internet died after he un-plugged and re-plugged his mouse.
It could be that he accidentally pulled the internet cable (phone line, or ethernet) out of its card while he was unplugging the mouse, or it could be that there was some sort of static discharge or unrelated surge that caused it to fry (modems are often the first to go to electric surges).
Here's the quick step guide to fixing it. Make sure the cables are connected securely. Open the case to make sure the modem's card is still firmly connected. And finally, if those fail, buy a new modem and replace the old one - but save your receipt incase the new one does not solve the problem.
<>< <>< <>< <>< <>< <>< <><
Matthew has pop-up problems every time he signs on the internet. He also wants to learn how to block spam.
This is another case of malware. See the links for Jay (above) for getting rid of malware.
After getting rid of the malware, download the Google Toolbar[1], or check out an alternative browser like Mozilla Firefox[2] to avoid popups.
[1] - http://toolbar.google.com
[2] - http://www.mozilla.org/products/firefox
<>< <>< <>< <>< <>< <>< <><
Tom thinks his monitor may be going bad. He has Windows 95 and an older computer.
Pentium 1, 75MHz
More to come. Have to check the tape.
<>< <>< <>< <>< <>< <>< <><
Ken says he knows of two Compaq laptops, and they are both not getting power.
Answers to come.
<>< <>< <>< <>< <>< <>< <><
John reminds Chase and Sam to talk about the latest and deceptive virus that uses multiple exploits in Windows and Internet Explorer to get on your system.
Details to come.
Everyone should update your Windows Updates[1] and update your anti-virus software definitions by running the automatic update.
[1] - http://www.windowsupdate.com
<>< <>< <>< <>< <>< <>< <><
Dwayne is being told he's doing something illegal - ok, not really. But his Internet Explorer is crashing, with an error message that sounds something like that.
This is not a quick fix. Answer to come.
Closing:
It felt good to be able to listen to the show live again, and update these show notes while listening. However, wouldn't you know it, LiveJournal (the blogging site I use for them) was temporarily down, so as of writing this, I don't know when it will actually be available. Isn't that ironic? I think so.
Update: Obviously, it's working now.
Grace and Peace,
![[info]](http://l-stat.livejournal.com/img/userinfo.gif) tollie
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
Show Notes Status Update: July 10, 2004
<>< <>< <>< <>< <>< <>< <><
</span>Show Notes Status:
I'd like to again give my apologies for not having updated these show notes in so long. The reason is still the same - I'm actually more busy during the summer than I am during school.
Today, I'm at home during the show, and should be able to update them live. I'll also try and get some work done on the shows I've missed.
Let me also say that in the works is a Show Notes "FAQ" (Frequently Asked Questions) as well as a message board, and once finished, those will allow me to write less and do these more quickly.
Also, there's a new show I want to tell you about. Chase and Sam now host "Night Life" on The Source's sister station, 93.7 WDJC. Every Saturday night from 7pm to Midnight, they play the best of contemporary Christian music while having fun, glorifying God, and chatting with their callers. Check it out!
Finally, check out one of my latest projects (another reason the show notes are behind), called More Tech Talk. It's the new home for my contribution to the Tech Talk show. There is where you will find the Macintosh corner with news, downloads, and tips for Mac users.
Soli Deo Gloria,
tollie
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
June 5, 2004.
This show is off the air, but the show notes are still being updated.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
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This Week's Calls:
Above this mark, This Week's Calls are complete.
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<>< <>< <>< <>< <>< <>< <><
Closing:
I've begun my summer job as a lifeguard supervisor at Point Mallard water park and unfortunately, for these first two weeks it has demanded most of my time. Thankfully, however, the job has spiritual payoff that makes it worth all that time. Doing these show notes is still something I enjoy and look forward to continue doing, but again I am behind and apologize for that.
In the meantime, if you have come here looking for off-the-air help, please let me encourage you to quickly check out previous shows, as I generally give broad and detailed (excessive?) information on each call, and you may find that your question has already been answered.
With God as my Lifeguard / Grace and Peace
tollie
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
May 15, 2004.
This show is off the air, but the show notes are still being updated!
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
When everything is finished, this message will be removed. |
This Week's Calls:
Above this mark, This Week's Calls are complete.
Below it, they are still in progress. |
<>< <>< <>< <>< <>< <>< <><
Greg can get online but can not access web sites, after removing some viruses with Norton Anti-Virus.
It could be that the viruses have cause some problems.
It could be a temporary dialup issue with BellSouth.
can get online but can not access web sites, after removing some viruses with Norton Anti-Virus
<>< <>< <>< <>< <>< <>< <><
Robert is seeing a strange icon when he's online. This is due to a weird Outlook Express bug.
This article[1] explains the file. To quickly fix it, right click your Outlook Express shortcut, click properties, and type "C:\" in the Start In field, then click OK. This will cause the file to appear in your C:\ folder instead of on the desktop.
[1] - http://snipurl.com/6g1z
He also wants to know what his firewall means when it pops up telling him that it's blocked something.
<>< <>< <>< <>< <>< <>< <><
Debbie has had her about:blank page hijacked.
Your three tools for getting rid of spyware are updated Spybot Search and Destroy, Ad-Aware, and CWShredder.
[1] - http://www.spybot.info or http://www.safer-networking.org
[2] - http://www.lavasoft.de/support/download/
[3] - http://www.spywareinfo.com/~merijn/downloads.html
<>< <>< <>< <>< <>< <>< <><
Uncle Munster has recently gotten a Westell modem from BellSouth, and is noticing that grc.com's security scan[1] is reporting that his connection is "answering a ping." He's using a router to share his connection.
[1] - http://www.grc.com
He also mentions a virus that affects Windows Media Player 9.
<>< <>< <>< <>< <>< <>< <><
John talks about the grc.com security scan. A useful site!
He's also having some hardware troubles.
<>< <>< <>< <>< <>< <>< <><
Junior has Norton Anti-Virus Corporate Edition, and his definition files are not updating.
First step is to check with an online virus scan[1]. He's done that.
[1] - http://www.chaseandsam.com/virus.htm
You can also download the updates manually.[2]
[2] - http://www.symantec.com/avcenter/defs.download.html
<>< <>< <>< <>< <>< <>< <><
Frank has some computers that are telling him that his hard drives are not present.
Could be the IDE cables, the mother board, or the hard drives themselves.
<>< <>< <>< <>< <>< <>< <><
Closing:
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
May 8, 2004.
~ Websites of the Week
SwitchFoot Videos and Live Performances[1]
[1] - http://learning2breathe.homestead.com/video.html
Comparison between playing a record with a stylus and with high energy imaging[2]
[2] - http://www-cdf.lbl.gov/~av/
Manchester Auto Parts[3] - a new site Chase and Sam just designed.
[3] - http://www.manchesterautoparts.com
This Week's News:
Sasser is on the loose. Have you updated?[1] See this week's calls for more information.
[1] - http://www.windowsupdate.com
TechTV merges with G4, but is it a merger[2] or a buyout?[3]
[2] - http://www.g4techtv.com/
[3] - http://leo.typepad.com/tlr/2004/05/comcast_fires_t.html
This Week's Calls:
Don has Windows XP and got infected with Sasser!
Microsoft also has a security bulletin[1] giving step by step instructions for Windows XP (also for Windows 2000). Carefully following those instructions will get rid of Sasser.
[1] - http://www.microsoft.com/security/incident/sasser_printxp.asp
However, if your computer caught Sasser, that means it wasn't updated. You should always go to WindowsUpdate.com[2] and install all the "Critical" updates. Specifically, you need the patch[3] that fixes the very dangerous vulnerability that Sasser exploited. You do not have to open any attachment or click on any windows to get Sasser. All you have to do is be online with an unpatched Windows XP system without a firewall installed.
[2] - http://www.windowsupdate.com
[3] - http://snipurl.com/64oy
Also, if you caught Sasser, it means your computer doesn't have a firewall running. Firewalls are very useful in keeping out malicious attacks from the internet. You can enable your basic, built-in Windows XP firewall[4] or you can download and install the very good, Zone Alarm free firewall[5].
[4] - http://www.microsoft.com/security/protect/windowsxp/firewall.asp
[5] - http://snipurl.com/1y5p
You may also want to download a Sasser removal tool from Norton Anti-Virus[6] and of course, if you need a free anti-virus program, GriSoft's AVG AntiVirus is free[7]!
[6] - http://snipurl.com/66n4
[7] - http://www.grisoft.com/us/us_dwnl_free.php
John called in and reminds us that you can download those tools using a non-infected computer, and copy them to the infected one, without it being connected to the internet. Definately!
<>< <>< <>< <>< <>< <>< <><
Billy has Windows XP and it is stuck in Safe Mode.
Safe Mode is a special mode that Windows goes into when it believes it's having a problem. You can tell when Windows is in Safe Mode by the very basic colors, and the text "Safe Mode" on all four corners.
Some times, Windows can get stuck going into it, but other times, it really does indicate a genuine problem.
The first thing to try is simply telling Windows to boot into Normal mode. Restart the computer (by choosing Start - Shutdown - Restart) then, while the computer is booting, repeatedly press the [F8] key at the top of the keyboard. You may here beeps, but that's OK. Eventually, you'll see a menu with about 8 choices. Choose option called "Start Windows Normally."
If that fails, you should look into MSCONFIG[1], the BOOT.INI tab, and make sure that the /SAFEBOOT option is not checked.
[1] - Start - Run - Type "MSCONFIG" without the quotes - Click OK.
Should it not be, you will need to trouble shoot exactly what is causing the problem. You can look around Device Manager[2] to make all hardware is working, or you can go into the boot menu again, and choose the option called "Enable Boot Logging" and check the bootlog file.
[2] - Right Click My Computer - Hardware - Device Manager
If you can not find any obvious source of problems, you can again try using the boot menu and select the "Last Known Good Configuration" option.
Should that fail, then you will need expert help.
<>< <>< <>< <>< <>< <>< <><
Allen calls to let us know that he fixed his problem with Windows Update. Some DLL (library-type) files were corrupted. Sorry we couldn't fix it for you Allen, but we're glad you got it working!
Allen also lets everyone know that you can have Windows install critical updates automatically, which is a great option for people using DSL or cable. To turn on the automatic downloading of updates: right click My Computer, click Properties, click on Automatic Updates, and choose your preferred setting!
<>< <>< <>< <>< <>< <>< <><
John says he was having a problem getting in our chat room.
It's because you need the latest version of Java to use our chat. If you're having problems, or can't get in at all, make sure you have the latest version from Java.com[1] and that your Interent Security settings are set to Medium (In Internet Explorer, go to Tools - Internet Options - Security - set the Interent Zone's slider to Medium).
<>< <>< <>< <>< <>< <>< <><
Bob is getting the infamous Windows "Blue Screen of Death" - or serious error. He has Windows XP.
Normally, this is indicative of some sort of program crash, and it can be fixed simply by rebooting. But this is not working for Bob. Since his problem developed afted he had to force reboot his computer (using CTRL+ALT+DELETE) while it was dialing his internet connection, one guess is that resetting the TCP/IP stack may fix it. To reset your TCP/IP stack:
- Click Start, click Run, type in "CMD" without the quotes. Click OK. Type in "CD DESKTOP" without the quotes, then press ENTER. Next, type "netsh interface ip reset log.log" without the quotes and press ENTER. It will reset your TCP/IP, and a log file called "log.log" will be created on your deskto (you can safely delete this file).
He also wants to know if Arilion[1] provides DSL service? They sure do!
[1] - http://www.arilion.com
<>< <>< <>< <>< <>< <>< <><
Kevin had been using AT&T's Internet Accelerator when it stopped working on him. In fact, his system seemed to slow down.
He might have gotten spyware. Check out the Spyware Page[1] for more information about how to get rid of spyware that often slows down computers.
You can also try re-installing the accelerator, which should make sure that your browser is still configured properly to use it (and what are called "proxy servers").
I don't like dialup accelerators because they're pretty much a "gimmick" in that they don't actually acclerate your connection, but instead, simply reduce the quality of the images and compress the text a little bit, but they will not speed up downloading files, videos, etc.
[1] - http://www.chaseandsam.com/spyware.htm
Closing:
Ch47 R00/\/\ T4K3S0\/3R!
I've been exceptionally busy lately, but I have not given up on the Show Notes. The previous shows will soon be completed. My apologies for the delay. The goal is to make the Show Notes a quick resource to check before emailing for further help.
With God as my Lifeguard,
tollie
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
May 1, 2004.
This show will air today at 1pm, but I will not be able to update the show notes live. Please see the Closing section for more information.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
When everything is finished, this message will be removed. |
This Week's Calls:
Above this mark, This Week's Calls are complete.
Below it, they are still in progress. |
<>< <>< <>< <>< <>< <>< <><
Andy has a new Gateway computer that's making some whirring/buzzing noises that go away when he taps on the sides and bays of the case, but come back later.
This is a fairly common problem with many computers. A computer has many spinning parts inside, including a case fan, a power supply fan, optical (CD/DVD) drives, and even the hard drive itself is constantly spinning. You unplug your computer, open the case, and check to see that no cables near the fans and that the drives are all securely screwed in place.
If you don't find any obvious problems you can carefully plug in the computer and turn it on with the case left off, but do not touch anything. (You shouldn't touch anything when it's unplugged either, but when it's powered, that's even more important.)
Closing:
Welcome back Sam! This week, Sam returns from his 2 weeks long mission trip to Tanzania, Africa. More information about that mission trip can be found at CHASEandSAM.com
Also, I'm behind in the show-notes again, largely due to end-of-the-semester madness at school. Now, I'm finished with all but one of my classes, so I'll catch up on them very soon. Except not today, because unfortunately today I'm not going to be able to listen to the show live due to some summer work related things.
With God as my Lifeguard,
tollie
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Saturday, April 10th, 2004
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
April 10, 2004.
This show is off-the-air, but the show notes are still being updated.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
When everything is finished, this message will be removed. |
~ Bomb of the Week
~ In case Kazaa Be Gone messes up your WinSock file.[1]
[1] http://www.cexx.org/lspfix.htm
This Week's Calls:
Above this mark, This Week's Calls are complete.
Below it, they are still in progress. |
<>< <>< <>< <>< <>< <>< <><
Phil may be facing a spyware problem. Scanning his computer with Spybot Search and Destroy and Ad-Aware should take care of most spyware problems, but be sure to update after you install them.
<>< <>< <>< <>< <>< <>< <><
Jerry has Quickbooks and after changing his street address, he seems to have lost his user information.
http://www.quickbooks-help.com/forums/asp
http://www.quickbooksusers.com/
~ Mike says that QuickBooks creates files based the company name.
<>< <>< <>< <>< <>< <>< <><
John
http://www.linuxiso.org/
<>< <>< <>< <>< <>< <>< <><
Jerry
Talks about how he fixed some problems with Windows Update, after he couldn't get it to run.
iuctl.dll
iuengine.dll
Closing:
Today I joined Chase and Sam in the studio, for a one-hour only edition of TechTalk. Expect next week's show to only run from 1pm to 2pm also. Next week I will be hosting with Chase, while Sam is in Tanzania, Africa on a mission trip.
May our Lord's grace and provision be with you, Sam, on your mission trip to Tanzania, as well as with your fellow missionaries, and the families you leave behind. May your time spent there be fruitful, and your return be safe.
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Saturday, March 27th, 2004
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Saturday, March 20th, 2004
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The Digital Digest: Show Notes from
Chase and Sam: Tech-Talk on 101.1FM The Source
March 20, 2004.
This show is off-the-air, but the show notes are still being updated.
Look for a gray box, like this one, below to see which calls are finished and which ones are still in progress.
When everything is finished, this message will be removed. |
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ March Madness hits the Websites of the Week[1].
[1] - http://www.chaseandsam.com/websitesofweek.htm
~ Downloads of the Week[2]
[2] - http://www.chaseandsam.com/Downloadsofweek.htm
~ Videos of the week[3]
[3] - http://www.chaseandsam.com/video.htm
This Week's News:
~ Is the FBI going to force broadband internet providers to allow them easier and more powerful access to wiretapping?[1]
[1] - http://news.com.com/2102-1028_3-5172948.html?tag=st.util.print
~ Did you know that you get two no-charge support calls to Microsoft?
You still have to pay for the phone call, however. Find out how to contact them here[2]. Say what you want about Microsoft, but if there is one thing they do know, it's how many problems they have and how to fix the most common. You can also check out their support site[3] for free anytime.
[2] - http://support.microsoft.com/default.aspx?scid=fh;[ln];cntactms&style=home
[3] - http://support.microsoft.com
This Week's Calls:
John has Windows 2000 (SP4) and when he tries to play 'AU' sound files on websites it just sits there. It works when he uses Windows ME.
If your Windows Media Player will not play AU files, according to this knowledge base article[1] it seems like some files may have become corrupt. Reinstalling Windows Media Player[2] may fix the problem, or you may want to install another Media player like Media Player Classic[3] or WinAmp[4] and associate them with your sound files.
[1] - http://support.microsoft.com/default.aspx?scid=kb;en-us;234019
[2] - http://www.microsoft.com/windows/windowsmedia/download
[3] - http://snipurl.com/57w8 - link goes to page on SourceForge.Net
[4] - http://www.winamp.com/player/
If you follow the link to Media Player Classic and do not know file to install, choose mpc2kxp6480.zip if you are running Windows 2000 or XP, choose mpc98me6480.zip if you are using Windows 98 or ME.
<>< <>< <>< <>< <>< <>< <><
Cody has a laptop with Windows 2000 that. He uses it on the road to keep his driving logs, but when he starts it up, it crashes or tells him to put in a restore CD. Sometimes when he taps it, it works.
It's probably an issue caused by the constant vibration. The vibration could have either caused the hard drive to begin to fail, or it could be coming loose from its connection. Also, if any part inside the computer is loose, it can cause these type crashes.
If something has only a loose connection, carefully opening the laptop reinserting the RAM, disconnecting and reconnecting the hard drive, or if there's an internal wireless card, making sure it's firmly connected, may be enough to solve your problems.
However, if the vibrations have caused the hard drive to begin to fail, then it will need replacing. You can check the integrity of the hard drive by using a tool from the manufacture of the computer, or using one of many tools on the Ultimate Boot CD[1]
You may also want to check out the new extra durable IBM X40 laptop[2] that senses movement and vibration and locks the hard drive when necessary.
[1] - http://www.ultimatebootcd.com/
[2] - http://www.pcmag.com/article2/0,4149,1517083,00.asp
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Neil has a 3 year old computer running Windows 98 and when he's working with large files he notices that his hard drive light comes on and the hard drive is busy working, even after the computer seems to loading things.
Commonly this is merely Windows working in the background. Windows is very carefully coded to 'appear' fast by loading many things in the background so that they are ready when you get ready to use them. Unfortunately, sometimes it loads so many programs into "running memory" (RAM) that it has to resort to using the much, much slower hard drive memory as "running memory." This is what's known as paging, or using a swap file, and it can cause your hard drive to be active even when you're not using your computer.
After checking my recording, I noticed that Neil said this happened after working with large files or when many windows were open. That makes me think what I just said is probably the best explanation of the problem - but unfortunately, it's not a solution. The solution in that case would be to buy more RAM and install it. It's a simple thing to do and wherever you go to buy the RAM, just tell them what type computer you have and they'll know what RAM you need.
On the other hand, something else discussed on the air is that constant activity could be indicative of programs like spyware or viruses running in the background. You can read more about spyware and viruses and how to deal with them on the Spyware[1] and Online Virus Scan[2] pages.
[1] - http://www.chaseandsam.com/spyware.htm
[2] - http://www.chaseandsam.com/virus.htm
Finally, although it doesn't sound likely, hard drives can stay active for long periods if they are having trouble writing to a particular sector. You can run a surface scan of the hard drive by running Scandisk[3] with the Thorough option selected.
[3] - On Windows 98, ME: Start - Programs - Accessories - System Tools - Scandisk
[3] - On Windows XP: Double Click My Computer - right click the hard drive - choose Properties - choose Tools - click Check Now.
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Ken was looking Add/Remove Programs[1] and found some programs installed on his computer that he's concerned about - "Bridge" and "HyperLoad" and neither one of them will uninstall.
It's very likely a spyware[2] issue. He should try using Ad-Aware[3] and Spybot Search and Destroy[4], being sure to update them after installing them, but before scanning to make sure that they know how to detect the latest spyware.
[1] - Start - Settings - Control Panel - Add/Remove Programs
[2] - http://www.chaseandsam.com/spyware.htm
[3] - http://www.lavasoftusa.com
[4] - http://www.safer-networking.org
After installing Ad-Aware and Spybot and updating them both before scanning your computer, if the programs are still there it is possible that they were once legitimate programs installed on the computer that were deleted but not fully uninstalled.
If that turns out to be the case, you can safely ignore their entries in your Add/Remove programs, or you can force Windows to remove them from the list without trying to uninstall them. Windows XP does this automatically, but if you have another version of Windows, you'll need to use the power user's tool called TweakUI[5].
It's from Microsoft, but it's not supported. Once of the options in TweakUI is to remove program from the Add/Remove programs list. Do not confuse this with uninstalling them. Removing them only removes their entry from the list - it does not uninstall them, so only use it for programs that won't uninstall normally.
[5] - http://snipurl.com/57wy - links to TweakUI on Microsoft's website
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Mary is having problems with all kinds of popups at work, but her business is very careful to not open attachments. Can they still be having trouble with spyware and viruses?
Yes, they can. Email attachments are the most common source of viruses and trojans, but there are many ways of getting a virus or spyware. The other common ways include - accidentally clicking on a malicious popup window that installs spyware or installing a program that seems to be legitmate but includes spyware (like Kazaa).
The most important thing to do will be to first clean the system using online virus scans[1], spyware removers[2], and if still needed - a boot CD with an up-to-date anti-virus program on it.
[1] - http://www.chaseandsam.com/virus.htm
[2] - http://www.chaseandsam.com/spyware.htm
After you know the system is clean, use an anti-virus program and keep it up-to-date by running its automatic live update feature, regularly scan your system with either Spybot or Ad-Aware, and use a popup blocker like the Google Toolbar[3] to prevent websites from popping up illegitimate windows while you surf.
[3] - http://toolbar.google.com
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Dave called in saying he had a problem using the RealAlternative that replaces the ill-behaved Real Player.
In order for RealAlternative to work properly, Real Player must first be fully uninstalled. Problems with RealAlternative usually comes from Real Player not uninstalling properly.
As strange as it sounds, the best way to go about properly uninstall Real Player will be to reinstall it[1] then immediately uninstall it using Add/Remove Programs[2], then you can safely install the RealAlternative[3].
[1] - http://snipurl.com/52ty - Direct download link to the free version of Real Player.
[2] - Start - Settings - Control Panel - Add/Remove Programs
[3] - http://www.chaseandsam.com/03%20realalt121.exe
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Kevin has Windows Media player 8, and wants to know why people have said that Ad-Aware and Spybot sometimes detect Windows Media Player 9 as spyware.
What they are detecting is the Windows Media Player setting that reports usage and other "safe" information to Microsoft. You can leave it as it is, or allow Ad-Aware or Spybot to change it back.
Uncle Munster calls in to say he turns off everything in Windows Media Player 9's Privacy settings (Tools - Options - Privacy). That's the safe thing to do.
Windows Media Player 9 is a good upgrade[1] for Windows Media Player 8. However, it integrates tightly with Windows, so you won't be able to uninstall it if you decide to get rid of it much later.
[1] - http://www.microsoft.com/mediaplayer
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Jim has is running Windows ME and is having problems with his mouse and keyboard locking up. He has to reboot to fix it.
It could be as simple as his mouse or keyboard has gone bad. Try using other mice or keyboards.
Viruses and Spyware are also known for locking up computers. You can learn about those and scan for them on the Spyware page[1] and Online Virus Scans[2].
[1] - http://www.chaseandsam.com/spyware.htm
[2] - http://www.chaseandsam.com/virus.htm
IRQ conflicts can cause strange problems, but they usually on appear when installing new hardware. If you haven't installed any new hardware lately, this won't be the problem.
Often conflicts can be caused by device drivers. An easy way to get updated drivers for your computer (and this works for most newer computers) is go to Windows Update[3] and look under the Device Drivers section.
[3] - http://www.windowsupdate.com
John called in to say he talked to Microsoft technical support, and they had him flash his BIOS in order to get his PC to work properly with Windows ME. Flashing the BIOS is upgrading the code on the motherboard and it's very powerful. In order to do it, go your computer manufacture's website - for Jim, this is IBM[4] and search for your model of computer to see if their is an available update to your BIOS. If there is, follow the instructions for it very carefully, because this is the most dangerous (but sometimes necessary) thing you can do to your computer without opening its case.
[4] - http://www.ibm.com
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Uncle Munster mentions a program called VHF[1] that allows you to see the hidden folders used by Windows.
http://www.tsoftware.com/html/vhf.php
Above this mark, the Show Notes are complete.
Below it, they are still in progress. |
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Steve has Windows 2000 and multiple hard drives. He wants to know which hard drive is best to install the Operating System on.
Chase recommends installing the operating system on the largest drive because it's probably faster, and will allow more
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Joel has Windows 98 SE and when he searches Yahoo, he ends up at some other website.
It sounds like his browser has been hijacked by spyware or a trojan. Since he earlier found a key-logger on his system, he should try using an online virus scan[1] first to make sure that his system really is clean. After that, running an agressive spyware[2] remover, like Spybot Search and Destroy[3] or CWShredder[4] might fix the problem.
[1] - http://www.chaseandsam.com/spyware.htm
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Ken has heard that being behind a router can help your online security, even if you're the only computer.
That's true. Zone Alarm[1] is an excellent software firewall, but router's include both a built in firewall, and "NAT" (Network Address Translation) which prevents direct access to your computer by giving it an address that can't be reached from the internet. The internet only sees your router's address, then the router forwards it to you.
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Lucretia is having problems with her computer.
I need to check the recording for more info. about this problem..
Closing:
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Saturday, March 13th, 2004
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Show Notes Status UpdateIf you've been reading the Show Notes for the past 2 months, you've noticed that I was getting a little behind in updating. I started back to school after Christmas break and things just fell behind. However, no more! All show notes are finally finished.
Many calls now have additional information that was not available in my initial draft that I type up while the show is on the air. If you called in to the show in February, you may want to look at the Show Notes again for more information and links.
Here are some notable calls that have been significantly updated since their initial drafts, or that now have a likely solution that didn't make it on air. For faster help, you may want to check here before emailing Chase and Sam.
March 13 Show
~ Kimberly, who swapped hardrives and wants to upgrade Windows
~ Harold, who was uninstalling Norton Anti-Virus
~ Edward, who has installed a new processor
~ Dylan, who has an unactivated copy of Windows XP
~ Richard, who was looking for a way to watch shared resources on Windows XP
March 6: No Show
February 28 Show
~ Connie, who had a computer that kept 'freezing up'
~ Adam, who built his own computer, but now can't get it to boot
February 21 Show
~ Allen, who can not access Windows Update or online virus scans
~ Dennis, who received an error message when using the Search feature
~ Mark, who had a wireless keyboard and wanted to use it with a laptop
~ Brian, who was receiving tons of unknown popups
~ John, who had a video file "leech" that he could not delete
~ Terry, who wanted to know how to share his DSL connection wirelessly
February 14 Show
~ Tollie's Microsoft News Rant
~ Mike, who wanted to know about servers software
~ Jeff, who wanted links to academic resoureces and tech. news sites
~ Stan, who had over 1000 viruses
~ Jane, who gets disconnected from the internet after 30 minutes
~ Scott, who wanted to know about Linux and alternatives to Windows and was referred to these show notes.
February 7 Show
~ John, whose computer was having problems with his CD-ROM drive
Next week, expect a slightly different look to the show notes.
Grace and Peace,
And thanks for reading!
tollie
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Digital Digest
Chase and Sam: Tech-Talk on 101.1FM The Source
March 13, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ Websites of the Week[1].
[1] - http://www.chaseandsam.com/new_page_4.htm
~ Speed up your web-surfing with this Download of the Week[2]
[2] - http://www.chaseandsam.com/Downloadsofweek.htm
~ Yet more classic videos for your viewing pleasure![3]
[3] - http://www.chaseandsam.com/video.htm
This Week's News:
~ Microsoft goes after the Linux distribution Lindows[1].
[1] - http://www.lindows.com
~ FBI wants ISP's to reconfigure their servers so that the FBI can listen in to phone calls made over the internet[2].
[2] - http://news.com.com/2102-1028_3-5172948.html?tag=st.util.print
~ eBay finds people for sell on its servers. This has happened before and - not surprizingly, it's not allowed. In this case, it's unclear if this was a hoax or an attempt at slave-trade, but eBay got rid of it.
This Week's Calls:
Kimberly wants to know if she can upgrade the operating system on her hard drive without losing her existing data.
You can upgrade Windows without formating and losing data, but there are two issues to be concerned with: The first is incase the upgrade goes wrong and leaves the computer in a positition where it can not boot at all. The second - Windows works better when installed with a "clean install" - by completely erasing the old copy of Windows before installing the new one.
It sounds like she wants to do this because Windows is having a hard time recognizing hardware after switching harddrives. After backing up her essential data (which she'll have to use a floppy disk for, since it's not recognizing the CD-RW drive), she can try booting into safemode[1] by repeatedly tapping the [F8] key during bootup, and then using Device Manager[2] to remove all the hardware entries that were there from when the hard drive was in the old computer. Windows will re-detect the hardware on the next boot. This may fix the problem with the CD-RW drive even before upgrading Windows.
[1] - http://www.chaseandsam.com/safemode.htm
[2] - Right click My Computer, Click Properties, (In Windows XP: Click Hardware), Click Device Manager.
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Harold heard that Bill Gates wants to charge for email.
It's ridiculous, but it's true. This announcement came around the same time that Bill said Windows is more secure because of all its vulnerabilities. Don't worry - it almost certainly won't happen. (I'll write more later.)
Also, he's uninstalled Norton Anti-Virus and now when he boots his computer says it can't find a file. This is typical, since Norton is so integrated with Windows. Here is a document[1] from Norton's website that explains the issue. This website also has the tool mentioned by Uncle Munster.
[1] - http://snipurl.com/52rg - links to Norton's website
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Steven's computer is shutting off after being turned on for 2 or 3 seconds.
It was happening earlier and he temporarily fixed it by unplugging one of the case's fans, but the problem has come back.
It's almost certainly a hardware issue. One scenario is possibly that originally the case-fan was stuck and that initially caused the computer to shut down, but after unplugging it, heat became an issue and is now causing problems.
Another scenario, and perhaps the more likely, is that the power supply is having problems and may need replacing. Tollie adds that he had to replace the power supply on his e-Machine[1] computer for problems exactly like this, 3 times in about that many years.
[1] - http://www.emachines.com
Uncle Munster calls in to suggest that you could remove the motherboard from the case and test running it with the motherboard outside, to make sure that the motherboard's screws are not misplaced on the case.
Finally, and strangely, check your BIOS to make sure that you have not accidentally set your motherboard to "overclock" your CPU. You might want to experiment with reducing the front-side bus speed, or resetting your BIOS back to the system defaults.
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Barbara has AOL and it's telling her that it can't find a dial tone to get online. This happened just after she replaced the batteries in her wireless mouse.
Since it sounds like she mentioned that she unplugged everything from the case to replace the batteries, it's possible that she accidentally plugged the phone-line back into the wrong jack - a common mishap. Double check to make sure the line coming from the wall in plugged into the jack marked "LINE" on the modem.
It's also possible that (coincidentally) her modem received a surge that was sufficient to "fry" it and prevent it from working properly. If that's the case, she'll need to install a new modem. You may be able to detect a hardware problem by opening Device Manager[1], pressing the [*] key on the numeric keypad on the right of the computer, and looking for a yellow-exclamation mark.
[1] - Right click My Computer - Choose Properties - (In Windows XP: Click Hardware) - Click Device Manager.
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Edward has purchased and installed a new CPU (the "Central Processing Unit" - the real heart of the computer), but his BIOS (the software on the motherboard that runs when the computer boots) may not be fully recognizing it.
If it's not fully recognizing it, try changing the CPU setting from AUTO to Manual and back to AUTO again. This should cause the BIOS to redetect the processor.
However, if it's displaying the same front-side bus speed, that's normal. The front-side bus speed is determined by the motherboard, not the processor.
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Dylan had a friend try and install Windows XP on his Windows ME computer, but now the Windows XP is locking him out because it has not been activated.
To prevent illegally copying Windows, Microsoft now requires you activate Windows XP within 30 days of installing it. Dylan, however, would settle for just reinstalling Windows ME now.
The system restore CD that came with the computer should work. If it's failing, perhaps it's detecting some hardware that you've installed since the computer was purchased. Remove any extra devices you've put on the computer since purchasing it and re-run the restore CD. If it still fails to run, contact your computer manufacture for specific information on their system restore CD and why it may not be working.
You can also legitimately purchase Windows XP, but you should still reinstall the legitimate copy instead of just activating the copied version. This is because there is certain information stored within the registration code that would alert Microsoft to the fact that it's activating a copied version.
There are ways (both simple and complex) around the Windows activation process, but sharing commercial programs is illegal and companies say it drives up prices.
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Robert dropped his monitor and it won't work! *
Yeah, he needs a new one. :)
His real question is - does he need to know his computer's specs before buying the monitor?
Almost certainly, the answer is no. As long as your compute recognizes the video card (and there's no reason to believe it didn't before) then it should have no problem using any monitor. Just plug the new monitor in.
* Monitors have large capacitors inside them that can store lethal levels of electricity even when unplugged. Do not try to repair them.
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Sam's laptop has stopped running efficiently. It's now slow and sluggish.
This is usually due to viruses or spyware. You should check out the Spyware info page[1] and the Online virus-scan page[2] to check for spyware and scan for viruses.
[1] - http://www.chaseandsam.com/spyware.htm
[2] - http://www.chaseandsam.com/virus.htm
It could also be due to too many programs running at startup. You can run MSCONFIG[3] or download StartupCPL[4] or WinPatrol[5] and uncheck programs to prevent them from starting up. You can't mess up your system by doing this, but you should take care in unchecking programs. Try to find programs like Real Player, Quick Time, and Microsoft Office Startup, and other programs that you know you have installed but don't use often.
Unchecking programs from the Startup does not uninstall them. It simply prevents them from running in the background, wasting your computers memory. You can always start them as normal by using the Start menu.
[3] - Start - Run - Type "MSCONFIG" without the quotes - Click OK
[4] - http://www.mlin.net/StartupCPL.shtml
[5] - http://www.winpatrol.com
Finally, you can squeeze a little extra speed by defragmenting[6] your hard drive.
[6] - Start - Programs - Accessories - System Tools - Disk Defragmenter *
* This program is best run in Safe Mode[7], by rebooting your computer and pressing the [F8] key repeatedly while it boots.
[7] - http://www.chaseandsam.com/safemode.htm
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Richard was using a Windows 98 program called Netwatch to monitor the files he's sharing on his network. Now he has Windows XP and wants to know if there is another program that can do the same thing that Netwatch did.
There is, and now it's built into Windows. Right click My Computer - Click Manage - and under System Tools \ Shared Folders, you'll see all the information that Netwatch used to provide.
However, if you are concerned about privacy and security - keeping your files safe from hackers on the internet, you should install and use a good firewall, such as the free version of Zone Alarm[1]
[1] - http://techtalk-zonealarmfree.notlong.com/
He also wants to make the dialogue boxes that popup larger. The size of most dialogue boxes are determined only by the size of the text inside them. You can change the size of this text by changing Appearance Settings[2]. There you can customize many aspects of how Windows looks. To make the dialogue boxes larger, you want to click the words "Message Text" and then change the Font Size.
[2] - Right click an empty area on your desktop, click Properties, click the Appearance tab, click Advanced.
There are also progames like WindowBlinds[3] that allow you to extensively customize Windows' appearance.
[3] - http://www.stardock.com/products/windowblinds/
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Chris downloaded Real Alternative[1] to get rid of Real Player but now it won't play audio files.
The reason we recommend you get rid of Real Player is because it's becoming more and more like spyware, wasting memory, running in the background and downloading content and attempting to pay for itself by showing you their customized advertising.
Real Alternative gets rid of Real Player, but tries to fool websites and AOL into thinking that Real Player is still installed.
The first thing to try is uninstalling and then reinstalling Real Alternative. To uninstall it, you will need to use Add/Remove Programs[2]. To reinstall it, you may need to download it again[3].
[2] - Start - Settings - Control Panel - Add/Remove Programs
[3] - http://www.chaseandsam.com/11realalt111.exe
If this fails to work, then there is still a work around for most websites. Instead of left-clicking the links as usual, right click them and save the file the link targets to the desktop, then look on your desktop and double click the file.
Finally, if you have to reinstall Real Player[4] it's not awful, but to help your system run efficiently, configure Real Player's settings so that it's media center does not run on startup or run in the background.
[4] - http://snipurl.com/52ty - Direct download link to the free version of Real Player.
Closing:
Congratulations to Chase on the birth of his first son, John Caedmon Thompson!
Today's show kicked off with some technical difficulties during the live remote. In case you were wondering, that first song was "Coming Home" by Caedmon's Call -- one of Tollie's favorite bands ;-)
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Saturday, February 28th, 2004
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Digital Digest
Chase and Sam: Tech-Talk on 101.1FM The Source
February 28, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ Don't miss our collection of The Passion of the Christ reviews in our Websites of the Week[1]. Also go there for an excellent web portal, a preview of some new tech, and a collection of sermons online.
[1] - http://www.chaseandsam.com/new_page_4.htm
~ Updated information about viruses on our Viruses page[2]
[2] - http://www.chaseandsam.com/new_page_343.htm
~ Two utilities for your consumption in the Downloads of the Week[3]
[3] - http://www.chaseandsam.com/Downloadsofweek.htm
~ And an amazing plethora of videos of classic commercials![4]
[4] - http://www.chaseandsam.com/video.htm
This Week's Calls:
Connie has a Dell computer that's often freezing up and she doesn't know why. She has Windows XP, and she has Ad-Aware.
Computer can 'freeze' for a number of reasons. The most common reason is that tons of malicious programs are secretly running in the background - keeping the computer busy and preventing it from responding in a timely manner. Another reason can be caused by poorly written software not freeing up the memory it uses after it's done using it. And it's also possible for computers to get so hot inside the case that it begins affecting how the computer runs.
She called Dell technical support and they had her reformat the disk. This is a drastic solution and a little dissapointing that Dell would recommend this, but it is an effective way to quickly narrow the problem down to hardware or software causes.
After formatting she reinstalled her programs and the computer began freezing again.
One method of troubleshooting would be to reformat again and wait a few days to see if the problem comes back before installing any other software. (Run Windows Update[1] though!) If the problem doesn't come back, then begin reinstalling software one program at a time and use that program for a considerable time before installing the next program.
[1] - http://www.windowsupdate.com
One program she's installing is Kazaa, which can cause a lot of problems with spyware[2]. It's highly recommended that you not reinstall Kazaa if you format your computer again. However, should you decide that really really want to be able to share files with other computers, then you can download and install the non-spyware version of Kazaa - Kazaa Lite K++[3], which can do a number of things that Kazaa can't. Please - if you use peer-to-peer (Kazaa-like) programs, exercise extreme caution downloading. Not only can you download music illegally and get in trouble with lawsuits, but you can also find viruses and malicious programs and accidentally install them on your computer as well!
[2] - http://www.chaseandsam.com/spyware.htm
[3] - http://cache.techtv.com/binaries/2003/klite.zip
Sam recommended Kazaa Begone, a program in the Downloads of the Week[4] that was designed just to get rid of Kazaa's spyware, but recently it's been discovered that Kazaa Begone can potentially cause problems with your internet connection. The problems it causes can be fixed by using LSPFix[5], but Spybot Search and Destoy[6] and a good anti-virus program should be your first line of defense.
[4] - http://www.chaseandsam.com/Downloadsofweek.htm
[5] - http://www.cexx.org/lspfix.htm
[6] - http://www.safer-networking.org
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Scott has an older Pentium II computer that's running in good shape, but doesn't have any Windows Updates[1] installed. He wants to know if he should install them.
Critical Windows Updates provide security from hackers and some viruses, but sometimes updates have been known to cause more problems than they fix - breaking a well running system.
If you have any critical or extra-private data on your computer, you'll probably want to install them - but backup your data first!
If you are using broadband internet (DSL or cable modem) you are more prone to attacks and might more strongly consider the updates. Finally, if you are using Windows 98 and on a dial-up modem, you can probably get by without installing them, because you are less of a target for hackers.
Whatever you are running, you should consider updating Internet Explorer[2] because an unpatched Internet Explorer can allow a virus on your system just by visiting a website. The same thing is true for Outlook Express, simply by reading your email. Or, you can install another browser, such as Mozilla Firefox[3], and another email program, such as Mozilla Thunderbird[4], and use them instead.
[1] - http://www.windowsupdate.com
[2] - http://www.microsoft.com/ie
[3] - http://www.mozilla.org/products/firefox
[4] - http://www.mozilla.org/products/thunderbird
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Dennis is running Windows ME and it's slowing down! Is that possible?
Yep, unfortunately, it is. Since you haven't scanned for spyware[1], that should be the first thing you do.
[1] - http://www.chaseandsam.com/spyware.htm
He has already defragmented[2] the drive, which allows the computer to access files more quickly, but his hard drive is about 80% full. He might consider adding another hard drive, because the most space a hard drive has to work with, the more efficiently it can handle large files. Tollie recommends this hard drive[3] for a good balance between price, speed, and size - however, it's an OEM version so all you get is the drive itself - no cables, discs, or manuals - but it's a good deal if you know how to install hard drives already.
[2] - Start - Programs - Accessories - System Tools - Disk Defragmenter
[3] - http://www.newegg.com/app/ViewProductDesc.asp?description=22-144-122&depa=1
He also has an old 386 machine with BASIC and Fortran programs on it that he wants to port onto his newer computers. Two websites that he might find helpful in working with old DOS-based programs are Dr-DOS.net[4] and .org[5]
[4] - http://www.drdos.net
[5] - http://www.drdos.org
He can also use a BASIC compiler (Google Search[6]) to make them into a standard stand-alone program that he can copy to his new machine. Or, he can copy the GWBASIC.EXE, BASICA.EXE, or QBASIC.EXE file (depending on which he's using) to his new computer and simply run the scripts he's written through them.
[6] - http://www.google.com/search?q=basic+compilers
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Allen is having a problem running Defrag[1], a program that efficiently organizes the files on your hard drive so that they access slightly faster.
Normally, the reason defragmenting goes wrong is because there are lots of programs running in the background. This causes Defrag to restart because it has to know where every single bit of every single file is, and the running programs change that. Even your screen savers starting is enough to cause it to restart.
This is most simply fixed by booting into Safe Mode[2]. (To enter Safe Mode, repeatedly tap the [F8] key while booting the computer, and choose Safe Mode from the menu that comes up.) Safe Mode is a bare-bones only startup of Windows that allows Defrag to keep track of the files.
[1] - Start - Programs - Accessories - System Tools - Disk Defragmenter
[2] - http://www.chaseandsam.com/safemode.htm
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Michael is having problems with programs crashing, especially when using his HP scanner. He's using a HP computer also.
It's probably a conflict between the driver that communicates with the scanner and some other program on the computer (or even with the operating system). You can download an updated driver from your scanner's support page[1]. If that fails to fix the problem, then it's likely a problem with Windows' management of the 'TWAIN' scanning protocol.
[1] - http://welcome.hp.com/country/us/en/support.html
You can also write down the exact error message you receive and search on Google[2] for it to see who else is having the same problem.
[2] - http://www.google.com
Also, his daughter accidentally changed the fonts his computer users for menus and title bars, etc.
You can change the colors, sizes, and all sorts of things by going to the Display Control Panel[2], and then the Appearance tab. To reset the colors back to normal, simply choose another theme or color scheme.
[2] - Right click an empty area on the desktop - Click Properties
<>< <>< <><
Adam built his own computer, but lately it started running slowly when doing things like saving files. He decided to upgrade his RAM, his hard drive, and his OS (Operating System) to Windows XP Pro.
One thing he might can do is check Microsoft's compatibility page[1] for Windows XP to make sure that all his hardware is compatible with Windows XP.
Also, Windows can't see the entire hard drive. Windows XP needs to have Service Pack 1 installed to see drives larger than 130GB. Go to Windows Update[2] to fix that problem.
But the computer was still hanging up and freezing, when finally, it crashed and now refuses to boot, reporting a disk-read error.
It's unclear if he left the old-harddrive in the computer, but if he did, it could be that the old harddrive is going bad. Also, it seems unlikely, but it's possible that the freezing up was caused by a very malicious virus that eventually began physically attacking the harddrive. It could also be a motherboard going bad.
[1] - http://www.microsoft.com/windowsxp/compatibility/default.asp
[2] - http://www.windowsupdate.com
Uncle Munster called in to recommed using the manufacture's original tools to reformat the hard drive.
That's probably the best route to go. Format both hard drives, re-install Windows XP, and reinstall programs one at a time to try and determine if any particular program is causing the problems. If problems still occur, try swapping out your RAM and other hardware with hardware known to be good until the problem goes away. I'd start with the old stick of RAM, and the power supply - making sure that the new one can handle the extra Watts needed by the new hard drive.
<>< <>< <><
Larry had an adware icon show up on his computer saying, essentially, "pay $12 to remove this icon."
This is spyware! Run Spybot Search & Destroy[1] and Ad-Aware[2]. He can also read more on spyware from the Spyware Info[3] page.
[1] - http://www.safer-networking.org
[2] - http://www.lavasoftusa.com
[3] - http://www.chaseandsam.com/spyware.htm
<>< <>< <><
Kimberly's computer refused to boot till she replaced the hard drive with one from another computer. Now, however, she is getting the Microsoft Windows "Blue Screen of Death" (BSOD). Unfortunately, this could be caused by almost anything. It even happened to Bill Gates! :) (See the Videos of the Week - Funny section[2].)
One thing she can do is search for error code mentioned on the Blue Screen of Death (BSOD) on Google[1]
[1] - http://www.google.com
[2] - http://www.chaseandsam.com/video1.htm
Closing:
Today's show lasted an hour and a half.
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Saturday, February 21st, 2004
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Digital Digest
Chase and Sam: Tech-Talk on 101.1FM The Source
February 21, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
This Week's News:
~ Zone Alarm has released an important security update for both Free[1] and Paid users. Download it today from ZoneLabs[2].
[1] - http://techtalk-zonealarmfree.notlong.com
[2] - http://www.zonealarm.com
~ Yahoo stops using Google for internet search and develops its own search technology. Google ads 1 billion pages to its index of 5 billion webpages, but still has problems with 'Google Bombing'.
~ DVDXCopy called 'illegal according to DMCA' by California court.
~ Uncle Munster calls in with some very useful news: Microsoft releases security update CD with all security updates for Windows 98, ME, 2000, and XP through October 2003. It's very useful for dial-up users, and it's completely free.[3]
[3] - http://www.microsoft.com/security/protect/cd/order.asp
This Week's Calls:
Jeff is using DVDXCopy[1] Express to burn DVDs, but when he tries to watch the videos he's burned, they won't open either on his computer or on his DVD player. He's using WinDVD[2] to try and view them, but the issue may be with the format.
If opening the file in WinDVD fails, it might be that you're burning onto an incompatible format with your burner. Make sure that your burner supports the recordable DVD format you're burning onto - there's no fewer that 5 different major formats.
If you are sure you have the right type discs for your burner, then you may be having settings problems with DVDXCopy. Check out their website for specific support[3].
[1] - http://www.dvdxcopy.com
[2] - http://www.intervideo.com/
[3] - http://www.dvdxcopy.com/support/support.asp
Properly burned DVD's should always play in the same computer that burned them. As for playing DVD's in other computers and standard DVD players, there is always the format to consider. Here is an excellent list of how different formats work together[4].
[4] - http://www.dvddemystified.com/dvdfaq.html#4.3.1
Allen called in and suggests using the Platinum edition of DVDXCopy to attempt to force it to burn in the DVD-RAM format, which is more compatible with DVD players.
<>< <>< <><
Allen can't access Windows Update[1]. Automatic Update[2] works, but the site does not (unless he goes to Microsoft's Download[3] site and picks which updates he needs).
[1] - http://www.windowsupdate.com
[2] - In Windows XP only: Right click My Computer - Properties - Automatic Updates
[3] - http://www.microsoft.com/downloads/
You can search Google for Windows Update Will Not Work[4] and look for possible help there.
[4] - http://www.google.com/search?q=windows+update+will+not+work
But here are some other things to try. In a previous (and related) call, Allen said he is running Zone Alarm Pro. Make sure that when you try to access Windows Update (or any online virus scan) that you turn Mobile Code Control 'OFF' from Zone Alarm Pro's Privacy page. (You can also specify Microsoft.com in the 'Site List' to never block code from.)
Also, from the "it shouldn't work, but it does" category: Run Windows Messenger[5] and update it (either by allowing it to tell you it's out of date, or by downloading it directly[6]). Then, reboot your comptuer and attempt to access WindowsUpdate. I know this sounds crazy, but for me it has fixed problems with the Windows Update site on many systems.
[5] - Start - Run - Type "msmsgs.exe" without the quotes - Click OK
[6] - http://snipurl.com/4zu5 (short link that points to a long Microsoft URL)
Also, you can try ordering (for free!) the Windows Update CD[7] from Microsoft, that covers all updates through Oct 2003. That may update your Windows past whatever is causing the problem.
[7] - http://www.microsoft.com/security/protect/cd/order.asp
You can also open the "C:\Windows\Downloaded Program Files" folder and delete everything in there, reboot, and try again. Also, you can try deleting the "C:\Program Files\Windows Update" hidden folder. Finally, if all else fails, backing up your data and reinstalling Windows may be the best way to solve the problem.
Also he can't get streaming audio to work in Windows Media player.
Real Alternative[8] will help in a number of ways with streaming audio files. It will allow you to play Real Media files (a format the Window Media Player doesn't understand) and it will play other files using it's Media Player Classic - an open source media player that works much like the old Windows Media Player. Unfortunately, you still won't be able to remove new Windows Media Player without reinstalling Windows.
[8] - http://www.chaseandsam.com/11realalt111.exe
<>< <>< <><
Dennis has Windows XP, but when he tries to use the search feature by right clicking the Start button, he gets an error message telling him there was "a problem sending command to the program."
Apparently[1], this can be caused by how Windows interfaces with itself in certain fashions - by using a "null" (not a real number) address to identify it to itself. I'm not entirely sure I'd rule out spyware[2] as a contributing factor. Try disabling your firewall (Zone Alarm[3] in this case) and see if that allows it to work normally. If so, you may want to add "0.0.0.0" to your trusted zones on Zone Alarm's Firewall:Zones page. Strange, but it makes sense.
[1] - http://forums.zonelabs.com/zonelabs/board/message?board.id=gen&message.id=9686
[2] - http://www.chaseandsam.com/spyware.html
[3] - http://www.zonealarm.com
<>< <>< <><
Mark has bought a wireless keyboard for his Dell laptop[1], and is being told that it won't be able to duplicate the special keys on the laptop's keyboard that control various laptop-only functions.
Originally, a caller suggested that the code for hotkeys was written into the video drivers and it would not work. Fortunately for Mark, I believe that's not the case. After exhaustively searching for information on exactly how hotkeys work, I could not find anything about ties to video drivers. And since the hotkeys work in Linux and on generic/default driver installations of Windows (you know, when Windows is stuck in 640x480x16?), the indications seem to be that they are entirely controlled at the BIOS level.
Searching the Dell site seemed to indicate that you may be able to run the System Setup BIOS setup program (probably by tapping the [F10] or [F2] or [DEL] key repeatedly after turning on your computer) and set 'External Hot-Key' to 'Scroll Lock' allowing you to use the [Scroll Lock] key on your wireless keyboard like the [Fn] key on your laptop.
<>< <>< <><
Brian is getting popup ads for eBay and Microsoft, but he runs Ad-Aware[1] and Spybot Search and Destroy[2].
What kind of popups are they? Compare them to my gallery of popups[3]. If they are only text, it could be Messenger spam. If that's the case, you need to stop the messenger service[4].
[1] - http://www.lavasoftusa.com/software/adaware/
[2] - http://www.safer-networking.org
[3] - http://www.tollie.org/gallery/popups
[4] - http://www.chaseandsam.com/stopmessenger.htm
It's important to update Ad-Aware and Spybot Search and Destroy, and it's possible that you have spyware[5] on your computer that they will detect if you update them. When updating Spybot, after searching for updates make sure to choose the USA server to download them. It's common for spyware definitions to be updated every week!
[5] - http://www.chaseandsam.com/spyware.htm
Donna called in recommend trying CWShredder[6], another - more specialized - spyware remover. You should try this in addition to the above mentioned programs, and running an online virus scan[7]
[6] - http://www.spywareinfo.com/downloads/tools/CWShredder.exe *
[7] - http://www.chaseandsam.com/virus.htm
* This is a direct link to the file for downloading.
<>< <>< <><
Ken went to a computer show near Atlanta where he found really good deals on software. Some of the deals were a little "shady" as they were OEM versions of the software. OEM versions are meant to be sold only along with hardware as bundled software, but if you feel adventerous and a little on the "shady" side, they can often be purchased for a tenth of the price of the retail package. However, for the deal you don't get any printed manuals (you don't get those with retail boxes either these days), and you might be breaking the law. (I'm not a legal expert.)
He also asked if Stop the Messenger[1] works on Windows 2000? It does. It works on NT, 2000, and XP.
[1] - http://www.chaseandsam.com/stopmessenger.htm
<>< <>< <><
Uncle Munster called in to tell about a very important CD that you can get from Microsoft. It includes all security updates for Windows 98, ME, 2000, and XP through October 2003 (and there's a TON of them). Best of all, it's free! Dial-up users rejoice! Order it (it is free with free shipping) from Microsoft[1].
[1] - http://www.microsoft.com/security/protect/cd/order.asp
He also explains how to turn off your broadband connection without using a firewall. Simply make sure in Network Connections[2] that your broadband connection (probably labled Lan Connection, or perhaps the name of your ISP) has 'Show Icon in Taskbar When Connected' checked[3].
To "turn off" your connection, tell Windows to disable the connection by right clicking the icon that appears in the taskbar (it will either be cables that look like an upside down T, or cables on an antenna that looks like a T) and choose disable. To turn it back on, right click it again and choose enable. Doing this, however, will also disconnect you from your local network if you are on a shared internet access.
<>< <>< <><
James is having problems with popups and spyware. Ad-Aware[1] is telling him that something is located in an "HKEY" and he wants to know what that is.
[1] - http://www.lavasoftusa.com/software/adaware/
HKEY stands for "Handle Key" * and it is the main level of Windows' Registry, which keeps track of - well, countless things - most of which are needed by Windows. However, other programs can add their own information into the registry and easily hide there. Others, more malicious, can add information to the parts of the registry used by Windows, essentially behaving like a computer virus.
He mentioned that this particular piece of spyware was called "Browser Aid" and more information on it can be found here[2]. If Ad-Aware or Spybot Search and Destroy[3] can not automatically remove it, take caution in editing the registry[4]because changing the wrong thing can cause Windows to not work at all.
[2] - http://www.doxdesk.com/parasite/BrowserAid.html
[3] - http://www.safer-networking.org
[4] - http://snipurl.com/4zxg - links to information on backing up registry
* Geeky Sidenote: There was a time when Microsoft came up with terms like "Cool Switch" to describe its inner-workings, but those days are gone. "Cool Switch" was the code-level name given to the menu that came up when you pressed [ALT]+[TAB] to switch between programs. It was introduced in Windows 3.1 in 1992, and eleven years later Apple finally admited that it was indeed cool and decided to adopt it into its Macintosh OS.
<>< <>< <><
John has found a video file on his computer that won't delete - and trying to delete it causes the system to max-out its activity, causing it to run really slowly.
Chase says there are some video files that can cause Explorer to crash if previewed in the Explorer window, but it seems like John had already tried everything that would normally fix that problem. Deleting the folder it's in did not work. Deleting it in safe mode did not work. One more thing you can try is overwriting the file by creating a file with the same name and dragging it to the folder containing the video file. Before doing this, make sure you can see the full name of the files - including extensions. Here's how[1].
[1] - Start - Settings - Control Panel - Folder Options - View - and uncheck Hide Extensions for Known File Types
Rodney called in to suggest using CTRL+ALT+DEL, choosing Tasks, and closing various Processes, and try deleting it then.
If all the above methods fail, here's an advanced solution to get rid of the pesky file:
Step 1: Open Notepad[2] and keep it handy.
Step 2: Right-Click the file that won't delete and choose Properties.
Step 3: Use the left mouse button to select the text beside where it says Location. Start with the C:\ and drag the mouse all the way to the right and bottom to make sure everything is selected.
Step 4: Let go of the left mouse button and RIGHT click anywhere in the selected text.
Step 5: Choose COPY.
Step 6: Go back to Notepad, and type in "DEL" without the quotes, then hit the spacebar to type a space. Then press [SHIFT] + ["] to type a double quote.
Step 7: Paste the text you copied to the clipboard by choosing PASTE from the Edit menu. Step 8: Go back to the Properties of the file that won't delete.
Step 9: Using the same technique as above, select all the text in the text-bot at the top of the window and copy it to the clipboard.
Step 10: Go back to Notepad, and press the [END] key to go to the very end of the line, but do not create an extra line. (Everything should be on one line)
Step 11: Press the [\] (backslash) key and then choose EDIT- PASTE again.
Step 12: Type another double quote. ["]
You should now have a line that looks something like
DEL "C:\Documents and Settings\SomeUserName\My Documents\My Videos\PeskyFile.wmv"
Step 13: Choose File - Save and save the file as "C:\killfile.bat" and INCLUDE the quotes!
Step 14: Reboot your computer, and as it starts up repeatedly tap the [F8] key to bring up a menu of choices. Choose the one to use Safemode with the Command Prompt.
Step 15: When the computer finishes starting up, you will not see Windows but a black screen with white text. Type "killfile" without the quotes and press the [ENTER] key. If everything works properly, you won't see any message and you'll get another prompt.
Step 16: Reboot your computer by pressing [CTRL] + [ALT] + [DEL]. It will return to Windows and the file should be gone. If it isn't, it's possible that a virus or a malicious spyware program is re-creating the file when Windows starts.
[2] - To open Notepad: Start - Run - Type "notepad" without the quotes and click OK.
<>< <>< <><
Rodney has talked to BellSouth and heard that they are planning on running DSL on a house by house basis instead of having to wait for the entire neighborhood. That sounds good. Also, Internet Service Providers are looking at providing broadband through power-lines as well. Finally, people in rural areas may finally be able to get broadband access without having to pay for satelite.
He wants to know if there are any dial-up accelerators that he can use with his present ISP to speed up websites.
Online accelerators for dial-up connections, such as the kinds advertised by AOL and Netzero, work by compressing images before sending them to you over the phone. Images can often be greatly compressed by only slightly reducing their quality - which allows pages to load quicker. Dial-up accelerators, however, do not speed up the actual speed of your connection and won't make file or music downloads any quicker. Don't be mislead when they tell you it's "DSL speed for dial-up." That's a lie. The slogan should be "we make images smaller, so web-producers don't have to."
DJ called in to recommend ProxyConn[1]. It's not free, but it comes with good recommendation from others, and has a free trial.
[1] - http://www.proxyconn.com
<>< <>< <><
Joe calls in with some software recommendations.
He recommends JAWS[1] and Window Eyes[2] for people who have difficulty seeing.
[1] - http://www.freedomscientific.com/fs_products/software_jaws5intro.asp
[2] - http://www.gwmicro.com/products/
The Chase and Sam website has a list of links[3] to many programs for people who have difficulty seeing.
[3] - http://www.chaseandsam.com/sightimpaired.htm
He also mentions his page, Q-Chords by Joe[4]. A website to sell unique devices - that work like electronic auto-harps.
[4] - http://www.q-chordsbyjoe.com
<>< <>< <><
Terry wants a recommendation for a lower-end laptop.
Dell[1] is very reliable but their service is getting worse. Gateway[2] is another good choice. Compaq/HP[3] is still strong in the market, but not usually preferred.
[1] - http://www1.us.dell.com/content/products/category.aspx/notebooks
[2] - http://www.gateway.com/home/products/hm_ptb_catalog.shtml
[3] - http://snipurl.com/52k2 - Links to Compaq Notebooks
He also wants to know how to make his DSL connection wireless. (Below is quoted from the January 31 Show Notes)
A third, and more common solution, is to buy a router (wireless or wired) and connect the modem to the router's WAN or Internet port. Once you connect your computers to the router (wirelessly, or with a cable), you should instantly have access to the internet. However, because the modem is assigning the router an address (NAT, or Network Address Translation) and then the router is in turn assigning each computer another address (NAT again), some web sites and internet programs fail to work.
To get around this problem, you'll need to open your modem's configuration page (probably by surfing to 192.168.1.254) and choose Advanced Configuration, then set the modem's protocol to 'Bridged Ethernet'. Finally, access your router's configuration (possibly by surfing to 192.168.123.254 or to 192.168.1.1 - but see the manual) and configure it to connect using PPPoE, giving it your internet username and password.
As far as buying the router goes, Fred called in to recommend purchasing a Microsoft router, but Linksys is also known for its reliability and performance. Also, worth considering is USRobotics, who might be cheaper.
If you shop around, you can get a wireless router (802.11B - WiFi) for $30 - $50, or about twice that for the faster "802.11G (WiFi Turbo)" version.
Closing:
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Comments: Add Your Own.
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Saturday, February 14th, 2004
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Digital Digest
Chase and Sam: Tech Talk on 101.1FM The Source
February 14, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ NASA isn't going to service it anymore, but that doesn't mean you can't check out its incredible pictures. Hubble pictures and more in this week's Website's of the Week[1]
[1] - http://www.chaseandsam.com/new_page_4.htm
~ Put an entire operating system on one floppy disk, or customize your current Windows with this week's Download's of the Week[2].
[2] - http://www.chaseandsam.com/Downloadsofweek.htm
This Week's News Microsoft Rant:
First, this week, Microsoft announced they patched the most serious vulnerability in Windows yet. (So, if you didn't download the update, you need to go do that now from Windows Update[1].)
[1] - http://www.windowsupdate.com
However, they've known about the vulnerability for half a year now - and worse, the announcement of this patch drew attention to the two other very dangerous and STILL unpatched vulnerabilities that Microsoft has also known about since September, and another dangerous one that it's known about since October. (And let's be clear - Microsoft didn't discover these vulnerabilities, or if they did, it was kept secret. They were told about them by security company eEye[2], who are essentially good-guy hackers that find problems with programs and tell the vendors about them.)
These unpatched vulnerabilities are estimated to affect 300 million machines, and if exploited, a hacker would be able to gain complete access to the computer, causing complete system failure. The only good news here is that eEye isn't telling anyone but Microsoft the exact details of the problem, but that does not mean that hackers can't figure it out.
"The following[3] is an edited listing of recent vulnerabilities discovered by the eEye Research Team. Full details of each vulnerability will be disclosed to the public at the time a patch is released from the vendor."
[2] - http://www.eeye.com
[3] - http://www.eeye.com/html/Research/Upcoming/index.html
So here's what you can do to help protect yourself (at least, the best guesses, based on past Microsoft flaws), in order of importance:
- Install a firewall, such as Zone Alarm's free[4] version
- Avoid using Microsoft programs to surf the internet, and instead use a browser such as Mozilla Firefox[5]
- Avoid using Microsoft programs for email, and instead use a email client such as the Mozilla Suite[6] or Thunderbird[7]
[4] - http://techtalk-zonealarmfree.notlong.com
[5] - http://www.mozilla.org/products/firefox
[6] - http://www.mozilla.org
[7] - http://www.mozilla.org/products/thunderbird
Also, this week, 13 million lines of Windows source code was leaked onto the internet - possibly by Microsoft partner Mainsoft. And although Microsoft downplayed the security threat, as a result, there is already one securtiy vulnerability discoverd in Internet Explorer[8] that Microsoft likely won't even patch, because it reported only affects Internet Explorer 5, not IE6.
[8] - http://www.securitytracker.com/alerts/2004/Feb/1009067.html
Finally, also this week, Bill Gates said that all the Windows flaws do not make it a less secure operating system. He said they serve to improve it, and the other operating systems' lack of flaws doesn't mean they are more secure. ... ?
Now, some will argue Mac vs. PC religiously, and that's not what this is about. But since Bill Gates did specifically compare Windows security to other OS's, it's worth throwing out a few numbers from SecurityTracker.com, comparing Windows to it's biggest comsumer competitor, Apple Macintosh:
Number of pages of security vulnerabilities that affect Mac OS or any program running on it: 2
Number of pages of security vulnerabilities that affect Windows OS or any program running on it: 20
Number of pages of security vulnerabilites that affect Apple products: less than one full page
Number of pages of security vulnerabilites that affect Microsoft products: 7 pages
And also:
Number of viruses on the latest Mac OS, which is based on UNIX: zero
Number of viruses on the latest version of Windows: ... you get the idea.
So, if all this news has you like Scott who called in, wondering why people don't simply get rid of Windows[9] and switch to Mac[10], or the free UNIX based Linux[11], read the response to Scott below, for the pros and cons of moving to an 'alternative OS'.
[9] - http://www.microsoft.com/windows
[10] - http://www.apple.com/macosx
[11] - http://www.linuxiso.org/
This Week's Calls:
John has a Dell laptop[1] with a 500 MHz processor, running Windows XP Pro[2], and wants to know if a USB2 harddrive will work on his computer, and if it would be slow because of the processor.
First, USB 2 is physically different from USB1.1 in that it's not merely a software upgrade. Even if you update Windows to one that supports USB2, you still need the USB2 hardware.
USB became the most common connector for devices of all sorts, but USB1.1 only sent data at 12Megabits/second - which is still faster than almost all broadband internet connections, but for transfering large ammonts of data to USB harddrives, it was very slow. USB2 fixed this problem by increasing the speed to 480Megabits/second (or about 60 MegaBytes/second), allowing hard drives to work just fine.
But if you have USB2 and the software to support it, it will work fine. If you have to update your Operating System (OS) to a new version, the new OS may slow down your system's performance (or may not!) but a USB2 hard drive will still work fine. Microsoft supports most USB2 devices on Windows XP (after downloading the appropriate update from WindowsUpdate[3], or if you installed a USB2 card it should have come with its drivers on CD.
[1] - http://www1.us.dell.com/content/products/category.aspx/notebooks
[2] - http://www.microsoft.com/windowsxp/pro
[3] - http://www.windowsupdate.com
<>< <>< <><
Millard's screen sometimes blinks when he goes online with AOL and begins reading his email.
Sometimes when AOL displays certain rich text, it conflicts with the video display and causes all the desktop icons and most of the text to blink. If this is the case, there isn't a work around for it yet, but closing the offending AOL window will work. Perhaps experiment with various open windows in AOL to see if closing one of them stops the blinking.
If the entire screen is blinking on and off, then it's more serious and troublesome - and strange that it only happens when online. You can try lowering your resolution and color settings in the Display Properties[1]. You should also check out Windows Update[2] to install the latest critical updates and driver updates. And you should scan for viruses with your own antivirus software and using an online virus scan[3].
[1] - Right click an 'emty space' on the desktop - Properties - Settings Tab - Adust the slider down.
[2] - http://www.windowsupdate.com
[3] - http://www.chaseandsam.com/virus.htm
He wants to know about AOL's Computer Check-Up[4], and how well it works.
[4] - AOL Keyword: "Computer Check-Up"
It's ok, but people report constant false-positives (calling legitimate stuff illegitimate).
<>< <>< <><
Elizabeth's computer started making clicking sounds, the screen froze, and it will not boot up.
Unfortunately, her hard drive has likely died. The hard drive is 4 years old, so it's probably regular hardware failure. Some viruses can also cause hardware failure, so be careful to use updated anti-virus software.
What are her options now? She'll likely need a new hard drive. If it's financially more practical, you might want to consider simply getting an entirely new computer, but this is certainly not necessary. It is not necessary to pay anyone to remove or install hard drives - it's fairly simple on most computers.
A geeky solution that might work: If she has critical data that she really wants recovered, even though she began formatting the drive it might be possible to use a rescue disc and recovery software to restore that FAT (File Allocation Table - a "table of contents" for your computer's files), mark the bad areas of the hard drive so that they won't cause the computer to crash, and save any files unaffected. Also, recovery software (File Rescue Plus[1] may be one of the cheapest, more can be found here[2]) is available that will scan all areas of the hard drive and attempt to restore data even from damaged areas.
[1] - http://www.softwareshelf.com/products/display2.asp?p=11
[2] - http://www.dmoz.org/Computers/Hardware/Storage/Data_Recovery/
<>< <>< <><
Tim was viewing a email he had opened, but when he deleted it, his email program automatically went to the next message in his inbox and opened it, and he's worried he received spyware from it.
Normally, instead of spyware, viruses come through email. Just viewing text emails is always safe, but email remains very dangerous for two primary reasons:
Reason 1) Programs like Outlook Express that use Internet Explorer's files to view "rich text" emails like webpages can be (and have been) exploited to run malicious code simply by displaying the email. When this happens, normally you'll see a window open up asking if you wish to save or open a file. Newer versions of Outlook Express are better about preventing this, but HTML ("rich text") email always has that risk associated with it.
Reason 2) Again, viewing emails as plain text is always safe - until you begin opening attachments. Viruses have become very clever about tricking people into opening their attachments. The bottom line is - never open attachments, never. Even if it's from someone you know, the odds are still likely that it's a virus. If you absolutely must open attachments, call the person who sent it to verify they did send you an attachment, and then save the attachment to your desktop before opening it.
To get rid of viruses and spyware, he should run an online virus scan[1], update his anti-virus program's definitions (or install a free anti-virus program[2] if he doesn't have one), and then finally, use Ad-Aware[3] and Spybot Search & Destroy[4] to remove spyware[5].
[1] - http://www.chaseandsam.com/virus.htm
[2] - http://www.grisoft.com/us/us_dwnl_free.php
[3] - http://www.lavasoftusa.com/software/adaware/
[4] - http://www.safer-networking.org
[5] - http://www.chaseandsam.com/spyware.htm
<>< <>< <><
Jan called in by proxy, wanting to know how to delete files on her computer from her previous employment.
First, she should open the My Documents folder on the desktop and look in there to see if she can find the files in there. The My Documents folder is the normal folder that most programs save their document files to.
Alternatively, she can use Windows' Find Files[1], and specify that you do NOT want to scan hidden or system files. You can also tell it to scan particular types of files, particular sizes, and files that contain particular words or phrases.
You may want to right-click on one of the files that shows up in the find results, choose 'Open Containing Folder', and look in that particular folder.
[1] - Start - Search - Find Files...
<>< <>< <><
Mike wants to know about server software and which one Chase and Sam prefer.
Server software allows many computers to connect together on a network, with each computer having its own unique permissions to access other computers on the network based on login names and passwords.
In short:
Novel is solid, but lacks a large support community to tap into.
Windows is more expensive and more vulnerable, but easier to use and more compatible with hardware.
Linux is free, more secure, and more scalable, but requires more IT work. Novel also purhcased SuSE Linux, and many believe they are headed the Linux route.
He should read this[1] article comparing Windows Server to Linux, and this[2] site may be helpful, even though some parts of it are out of date.
[1] - http://www.linuxworld.com/story/34267.htm?DE=1
[2] - http://www.serverwatch.com/stypes/
However, if all you want to do is share many files between many machines on a network and you don't need strict control over which computer has access to them, then you might want to look into new routers that include a built in file server, or download the free (for home use) ClarkConnect[3] Linux-based router/server software that includes a stateful firewall, intrusion detection, an Apache web server, a FTP server, a Windows file server, a AppleShare file server, an antispam engine and email servers.
[3] - http://www.clarkconnect.org/download/home.current.html
<>< <>< <><
Jeff is looking for a recommendation for a computer or math related study tools site.
[1] - http://www.drmath.com
[2] - http://www.gomath.com
[3] - http://www.findtutorials.com
[4] - http://www.algebratutor.org
[5] - http://www.glencoe.com
[6] - http://highschoolhub.org/hub/math.cfm
[7] - http://www.chaseandsam.com/new_page_24.htm
He also wants to know where to go to stay informed on latest trends in the Computer Science field.
These magazines[8] which you can subscribe to for free are said to be good sources for IT related info, however, I don't subscribe to any myself. I monitor RSS feeds[9] of sites like slashdot[10], techdirt[11], lockergnome[12], and wired[13], and watch TechTV's The Screen Savers[14] to stay up-to-date.
[8] - http://www.tradepub.com/_brands/www/cat/Comp.cat.html
[9] - http://tollie.livejournal.com/friends/RSSFeeds
[10] - http://www.slashdot.org *
[11] - http://www.techdirt.com
[12] - http://www.lockergnome.com
[13] - http://www.wired.com
[14] - http://www.thescreensavers.com
* Slashdot works like a message board with little moderation, and the people who comment sometimes use offensive language.
<>< <>< <><
Stan's computer was infected with a lot of viruses when he downloaded and used AVG-Antivirus[1]. It seems to have gotten rid of or quarentined over 1000 viruses. After this happened, he decided to buy and install Norton Anti-Virus[2]. So why is he still having some problems?
First, one of his problems is that Windows won't completely shut down or restart. He has to turn off the power and turn it back on again to force it to restart. This is a common problem with Windows, especially with Anti-Virus software installed. It is entirely possible that this is due to the addition of Norton Anti-Virus to the computer, instead of any viruses.
Secondly, when his computer starts up, he gets messages about not being able to run SVCINIT.EXE. SVCINIT.EXE is actually a common name used for spyware and trojan malicious software. (info here[3] and here[4]) , and Windows not being able to load it is a good thing. You can safely ignore the messages, and if you want to get rid of them, you can use the MSCONFIG[6] program, looking under WIN.INI, SYSTEM.INI, SERVICES, and Startup tabs, removing any references to SVCINIT.EXE. If you do this, be careful to only remove those, being careful to pay attention to the exact spelling.
As always, the best way to get rid of viruses is to never get them in the first place. Always run updated anti-virus software, keep the definitions up-to-date (by using its Live Update feature, supplement it with an online virus scan[7] and never ever ever open email attachments.
[1] - http://www.grisoft.com
[2] - http://www.symantec.com/nav/nav_9xnt/
[4] - http://www.sarc.com/avcenter/venc/data/backdoor.sinit.html
[5] - http://www.kephyr.com/spywarescanner/library/coolwebsearch/index.phtml
[6] - Start - Run - Type "MSCONFIG" without the quotes - click OK
[7] - http://www.chaseandsam.com/virus.htm
Should all of this fail, you will likely be best to use your computer's system restore disc to format your harddrive and reinstall Windows completely.
<>< <>< <><
Jane keeps getting disconnected from her internet after about 30 minutes, even when using two different ISPs.
This is likely a problem with some misconfigured settings or perhaps even minor corruption of configuration files. The first step should be checking the connection's settings:
Step 1: In Windows XP: Start - Settings - Network Connections
Step 1: In Windows 95,98,ME: double click My Computer - double click Dialup-Networking
Step 2: Right click the connection you are using to connect to the internet.
Step 3: Choose Properties
Step 4: In Windows XP: Choose the Options tab
Step 4: In Windows 95,98,ME: Choose the Connection tab
Step 5: Check to see if the modem is set to disconnect when idle.
If the modem is not set to disconnect after idle then you will likely be best off by removing your modem from Device Manager[1] and removing then reinstalling your connection to the ISP[2].
[1] To access Device Manager: Right click My Computer, choose Properties, (In Windows XP: Click Hardware), Click Device Manager. To remove the modem, press the [*] key on the numeric keypad (right) side of the keyboard to show all devices installed, then scroll down until you see the modem. Right click the modem and choose Uninstall or Remove. Windows should automatically detect your modem and reinstall it when you reboot your computer. You may need you Windows CD handy.
[2] - To remove your connection to your ISP, follow steps 1 and 2 above, but instead of choosing Properties for step 3, choose Delete instead. Use your ISP's software to reinstall the connection.
<>< <>< <><
Freemon's computer with an Asus motherboard[1] is not booting at all. It tells him to press [CTRL]+[B] to boot using the motherboard.
Maybe the motherboard can not find the hard drive or any other bootable drives.
Do boot CD's work? Your Windows 98, ME, or XP CDs are bootable and turning the computer on with them in the drive should cause the computer to start up to them. Alternatively, you can have a friend make you one using the UtlimateBootCD[2].
[1] - http://usa.asus.com/products/mb/mbindex.htm
[2] - http://www.ultimatebootcd.com/
If this fails, you may need to replace the motherboard.
<>< <>< <><
Scott wants to know what the downsides might be to switching to Linux.
Linux is a free "open source" operating system that comes in many, many different flavors (called distributions) that many geeks prefer over Microsoft Windows because of its stablility and security. However, Linux has two main drawbacks:
The first major drawback is that Linux still does not have a mainstream following. You won't find software for Linux is almost any computer store, and when you do it won't be much. Instead, you have to find Linux software on the internet which means discerning which software is well written and useful, and which software is poorly written and might corrupt your system.
The second major drawback is Linux can be difficult - very difficult! For reasons too numerous to explain here, Linux is often setup and configured through very code-like text files. And since most hardware is designed with Windows in mind, getting Linux to properly work with your computer can be difficult as well.
Another drawback, but one that Linux has gotten better at lately, is that it can be difficult to install Linux on a computer and peacefully co-exist with Windows.
On the good side, even though it can be difficult to find, install, and configure, there is a lot of free software for Linux. If you can install Linux on a computer, get it working, and understand how it works - it can save a lot of money. You still will have to deal with the oddities of using an "alternative" operating system, but they are mostly only annoying.
You can download many Linux distributions at LinuxISO.org[1]. Redhat, SuSE, and Mandrake are the most well known distributions, but you might want to start with College Linux or Lycoris - which are designed more for "switchers" from the Microsoft world.
You can find guides and FAQs (Frequently Asked Questions) on Linux at The Linux Documentation Project[2]. You may find the "Introduction to Linux - A Hands on Guide"[3] and the "Installation and Getting Started Guide"[4] helpful.
[1] - http://www.linuxiso.org
[2] - http://www.tldp.org
[3] - http://www.tldp.org/LDP/intro-linux/intro-linux.pdf
[4] - http://www.tldp.org/LDP/gs/gs.html
You should also know about Macintosh's newly found Linux relationship. Beginning with what Apple calls OS X (ten)[5], Macintosh computers now run a version of Unix (which Linux is a very close cousin of) at their core, resulting in rock-solid stabilitity and security, and most of the free and useful programs written for Linux now run on Macintosh as well. So if the reason you want to switch to Linux is for stability and security then you might want to consider OS X instead.
However, if you wanted to switch to Linux because of the cost, then OS X is not for you. OS X only runs on Macintosh computers, and Macintosh computer are considerably more expensive than PCs. However, with OS X, you have both mainstream Macintosh software (which still isn't much) available, and the non-mainstream Linux/Unix-based software available to you.
[5] - http://www.apple.com/macosx
So, what's the verdict? Should you stick with Windows? ... probably. If you switch to Linux you might find it too difficult to use and difficult to find hardware and software for. If you switch to Macintosh, you'll be spending more money for hardware, and still be left with a smaller choice of hardware and software.
<>< <>< <><
Mike wants to upgrade to USB2.
As long as your computer has a free PCI slot for it (look in the back to see if there is an unused metal strip) installing USB2 is fairly simple.
You need to buy a USB2 card, open your computer, unscrew and remove the unused metal strip and insert the new card in its place. Make sure the slot you are inserting the card into is white and that the card fits securely. Screw in your card and replace the case. When you reboot your computer it will tell you that it's detected a new card. Follow the instructions in your cards manual for installing the drivers.
Closing:
Happy Valentine's Day.</center>
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Saturday, February 7th, 2004
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Digital Digest
Chase and Sam: Tech-Talk on 101.1FM The Source
February 7, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ If you like art or sidewalks you'll like this week's website of the week[1]
[1] - http://www.chaseandsam.com/new_page_4.htm
~ An open source media player that can play all types of files, a registry cleaner[2] originally from but no longer offered by Microsoft, and a program that allows you to control which programs startup[3] in this week's Downloads of the Week[4].
[2] - http://www.pcworld.com/downloads/file_description/0,fid,4666,00.asp
[3] - http://www.mlin.net/StartupCPL.shtml
[4] - http://www.chaseandsam.com/Downloadsofweek.htm
~ And definately don't miss the footage from Kenya that Chase brought back in the Videos of the Week![5]
[5] - http://www.chaseandsam.com/video.htm
This Week's Calls:
Wayne's looking at buying a pre-owned Dell laptop, with a P4 processor and a 40GB hard drive. He wants to know if $500 is a good deal or not. Straight by the dollar, it's cheaper than what you will find new, however, some things to consider (such as warranty and support), may make another $200 or $300 worth spending to get a new laptop.
<>< <>< <><
Steve is using America Online and when he signs off of AOL, he discovers that there is an Internet Explorer window open. That could be a sign of spyware[1].
[1] - http://www.chaseandsam.com/spyware.htm
Also, you should check to make sure that America Online is the default program used to access the internet.
For his kids, Steve uses AOL Parental Controls, but normally AOL's Parental Controls don't affect separate Internet Explorer windows. However, AOL has a feature that will safeguard even separate Internet Explorer windows. Go to Keyword "Parental Controls" and click on [Internet Access Controls].
There is no real way to get Internet Explorer completely off your computer - Windows, AOL, and many other programs rely on it.
AOL's Parental Control features work by changing settings on your computer, but Tech-Talk sponsor and incredible Internet Service Provider Arilion[2] offers automatic filtering of 'trash, junk, and garbage'. Switching to them may very well be the solution, and don't forget, you can always use AOL Instant Messenger[3] to Instant Message AOL members.
[2] - http://www.arilion.net/
[3] - http://www.aim.com
<>< <>< <><
Brad is getting all kinds of pop-up windows when he surfs the internet. He has run Ad-Aware[1] and Spybot Search and Destroy[2], but Spybot will not update.
Tony called in to say, in order to get Spybot to update, he needs to make sure Spybot is looking for the USA server, not the European server.
Sometimes, PestPatrol[3] works when Ad-Aware and Spybot Search & Destroy do not, but it's not free.
[1] - http://www.lavasoftusa.com
[2] - http://www.safer-networking.org/
[3] - http://www.pestpatrol.com
Important Note: ONLY get Spybot Search & Destroy from its official homepage at safer-networking.org [1]! When searching Google for Spybot, there are a number websites that try and pose as Spybot Search and Destroy, but they are spyware! These other links and imposters show up as links Google has found, but worse, also as paid links (which show up above the first search result).
From the SpyBot home page:
>If you were mislead to SpyHunter or SpyKiller through Google AdWords, please contact Google. Google promised me some weeks ago they wouldn't do any more advertisement on my trademarked name "spybot", but I again receive complaints that they do, and this struggle with Google is going on for 4 months now.
<>< <>< <><
Andy has a Compaq computer that seems to be running slower as he browses the internet.
When computers are running slow, the first and most important thing to do is always checking for spyware[1] and trojan horses[2] and viruses[3]. If that doesn't work, you can stop programs from starting up with Windows and running in the background using a free program such as StartupCPL[4] or MSConfig[5].
[1] - http://www.chaseandsam.com/spyware.htm
[2] - http://www.trojanscan.com/
[3] - http://www.chaseandsam.com/virus.htm
[4] - http://www.mlin.net/StartupCPL.shtml
[5] - (On Windows 95 or Later Only) Start - Run - Type "MSCONFIG" without the quotes - click OK - click on the StartUp tab.
<>< <>< <><
Mike asks if Spyware Blaster[1] runs in the background?
Uncle Munster verified that it indeed does.
[1] - http://www.javacoolsoftware.com/spywareblaster.html
Mike also recommends Arilion[2] for a safer, better internet experience than AOL[3].
[2] - http://www.arilion.net/
[3] - http://www.aol.com
<>< <>< <><
Uncle Munster responded to the call for anti-virus software recommendations, saying that he has found PC-Cillin[1] is being rated higher than Norton Anti-Virus 2004[2] lately. Also, he says that he likes to run the free AVG-Antivirus[3] along with Norton Anti-Virus[2] on his computers.
[1] - http://www.trendmicro.com/pc-cillin/
[2] - http://www.symantec.com/nav/nav_9xnt/
[3] - http://www.grisoft.com/us/us_dwnl_free.php
<>< <>< <><
John's comptuer is having a problem recognizing his CD drive. Just before this happened, McAfee anti-virus detected a virus on his computer, but apparently it successfully removed or querentined them.
Jerry called to say try using Safe Mode[1] and removing the drives and allowing Windows to redetect them. A very good idea.
[1] - http://www.chaseandsam.com/safemode.htm
You can also check in your BIOS Setup[2] to make sure that its still set to detect the CD drive.
[2] - To enter the BIOS Setup, a motherboard level configuration program, while your computer is booting up (either after turning it on, or restarting it) repeated tap either the [F1] key, the [F10] key, or the [DELete] key.
The timing is critical, and you can't hurt anything by starting early and tapping quickly - even if it beeps at you. If your computer boots into Windows anyway, try again, or try another key such as [Insert], [F8], or [ESCape].
Also, if you go to your PC manufacture's website, you may be able to find an updated BIOS that you can 'flash' onto your computer. Just be sure to read the directions very carefully and follow them exactly. And use a reliable floppy disk!
You can also check inside your computer to make sure that the cables are not loose. Also, you should borrow someone else's IDE cable (ribbon cable) to rule out the cable.
Finally, check the jumper settings on the drive to make sure they are set to 'cable select' and that the CD-ROM drive is either on the middle portion of the IDE cable going to the hard disk, or on the end portion of another IDE cable in the computer. (Jumpers are small, conductive, boxes that sit across two pins. Drives usually have labels on them to indicate what position the jumpers must be in for a certain configuration.)
Whenever working inside of your computer, make sure to touch something metal (other than the insides of your computer) to discharge yourself of any static electricity.
*note: It was unclear from the call, but it sounds like you may have downloaded a copy of Windows 98 off of, perhaps, Kazaa, but that it didn't completely download or perhaps it did, but wouldn't install. Either case: Downloading programs off of programs like Kazaa is very unsafe.
If you decide to reinstall Windows completely to fix the problem, take the hard drive out and put it in a machine with a working CD drive (temporarily removing the machine's actual hard drive).
Please remember that even though McAfee appeared to clear the viruses, stealth viruses are very difficult to fully detect and remove. This behavior could be a side-effect of the original viruses - either still present on the system, or having been removed.
<>< <>< <><
Allen is having trouble running Windows Update[1] and online virus scans[2].
He mentioned that he's using Zone Alarm[3] Pro, and even though the firewall is turned off, Zone Alarm has another setting, called Mobile Code Control that prevents ActiveX and Java appications from running. It's simple to modify this by using the advanced configuration and adding microsoft.com, trendmicro.com, and whatever other sites you might want to allow, to run "mobile code." (Don't worry about typing in the full address, just microsoft.com and trendmicro.com will be enough to let Zone Alarm know that you want those websites to be able to run their code.)
Alternatively, you can simply turn "Mobile Code Control" off just before you go to Windows Update, or the anti-virus sites, and then turn it back on when you're done.
If this is not the problem, then other Anti-Virus software programs can block the same types of code. (In particular, ones from a four or five years ago, such as McAfee's WebScan X, were good at blocking but bad at allowing legimate forms of internet application code.)
Chase and Sam also discussed other solutions, if neither of these cases prove true. For one, you can re-install Internet Explorer[4]. Or alternatively, you can install and run a brower that many 'geeks' prefer over IE - Mozilla Firefox[5]. However, ActiveX is a Microsoft proprietary form of code, and Mozilla Firefox will not run pages that depend on it (such as Windows Update).
(Mozilla Firefox is the next-generation of the Mozilla[6] line of Browsers, and it has proven itself to be more secure than Internet Explorer, is faster at rendering pages, has a builtin pop-up blocker, a unique and quick search tool for both in-pages and on Google[7], and has a download manager that makes keeping track of downloaded files easier.)
[1] - http://www.windowsupdate.com
[2] - http://www.chaseandsam.com/virus.htm
[3] - http://www.zonealarm.com
[4] - http://www.microsoft.com/ie
[5] - http://www.mozilla.org/projects/firefox/
<>< <>< <><
Calvin is having trouble loading internet web pages with AOL.
The quickest and perhaps safest way to try and fix this problem is simply to grab a new AOL CD and reinstall it, allowing it to upgrade your current AOL. This should ensure that Internet Explorer is configured properly, and it should warn you of any potential conflicts with programs before you install it.
Additionally, you'll want to scan your computer for spyware[1] because sometimes, spyware programs can block legitimate internet access.
And somewhere, perhaps first, perhaps last in this process you might want to go to AOL Keyword: "Computer Check-Up" and under Fix Browser Problems, allow it to try and automatically fix the problem. However, even if this works, you should still scan for Spyware[1].
[1] Links to spyware removal programs on the ChaseAndSam's website:
http://www.chaseandsam.com/spyware.htm
Or on AOL at Keyword: "Spyware"
Finally, another idea is to make sure that Parental Controls haven't been set on the account to block access to outside websites.
<>< <>< <><
Brenda is concerned about her security while browsing the web, as everyone should be - except for one unique thing - she uses WebTV! Is she safe from Spyware and Viruses?
The answer is mostly, yes. While it's remotely feasible that someone could write a 'tracker' for WebTV that follows you as you go from site to site, the odds are highly unlikely. Besides, these trackers are just cookies, and WebTV probably has a feature to remove Cookies.
As far as spyware programs or viruses, WebTV is almost certainly immune. The internet is a huge place, and the number of WebTV's surfing it are few, and like Linux, Unix, and Macintosh, they are very unlikely to encounter a virus or other malicious program written specifically for them. It's possible - remotely - but the chances are so small that you should not concern yourself with it. Almost all viruses (we're talking, greater than 99.999%) are written for PCs and Microsoft operating systems.
Closing:
Welcome back Chase from his mission trip to Kenya!
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Saturday, January 31st, 2004
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Digital Digest
The Chase and Sam Show on 101.1FM The Source
January 31, 2004.
Chase and Sam Website Updates:
http://www.chaseandsam.com
~ See the World War II battlefield from the air and "Take it to the Next Level" with two Websites of the Week.
[1] - http://www.chaseandsam.com/new_page_4.htm
~ Check out this preview of the Pepsi and iTunes commercial from Superbowl XXXVIII on the video page[2].
[2] - http://www.chaseandsam.com/video.htm
This Week's News:
Watch out for the MyDoom virus. The MyDoom virus spreads as an 'email worm', posing as random people in your address book, and sending itself to everyone it can find. It's the biggest virus to-date, reaching more computers than any other. Last week, it accounted for 30% of internet activity.
This Week's Calls:
Warren has a Sony Clie PDA and wants to be able to print invoices directly from it. Handango.com[1] is an excellent source for all kinds of software of PDA's. One program, QuickBooks Wireless Invoicing, that requires internet access from the PDA seems to have a creative solution to creating invoices on the go.
[1] - http://www.handango.com
[2] - http://imimobile.com/business_mobility/desktop_app/qbwi.htm
<>< <>< <><
Joe is going to buy a laptop and wants to get the best for digital photo editing - does he want a PC or a Mac?
As far as technical capabilities, both the PC and the Mac are equals. In both, you'll want a sufficient video card, extra RAM, and a fast, large harddrive to store the pictures on.
Reasons to go for a PC include: They'll be cheaper, have more software available, and have more options to choose from. (Just make sure to get a P4 or Centrino processor. Slower than that, and you'll be struggling to use new applications in the next year.)
Reason to go for a Mac include: A safer, impressive operating system and the iLife software, which includes iPhoto and iMovie[1].
Alex IMed to throw in his vote for a Powerbook[2] - the high end Mac laptop. It's overkill if all you want to do is digital photo editing, but a Powerbook will give you a lot of options for other types of digital editing as well.
[1] - http://www.apple.com/ilife/
[2] - http://www.apple.com/powerbook/
<>< <>< <><
Jim built his own system, and his Samsung 352 CDRW[1] drive won't backup his Quicken[2] data files using Nero[3]
Odie called in to say that he spoke with Nero technical support and they explained that there is a program called iNCD, that is included on the Nero CD, but needs to be installed manually. It may allow him to backup his Quicken files.
However, if it won't burn other files try using Explorer to put files on your CDRW-Drive and use Windows to burn the disc, instead of Nero. Even though a video card died earlier, the fact the CDRW drive can still read discs seems to indicate that this is a software issue.
This article[4] may help, as well as updating the firmware[5] of the CDRW writer.
[1] - http://www.samsung.com/Products/CDDVD_Writer/COMBOHalf_Height/CDDVD_Writer_COMBOHalf_Height_SM_352B.htm
[2] - http://www.quicken.com/
[3] - http://www.nero.com/us/
[4] - http://www.nero.com/us/631931457601521.html
[5] - http://snipurl.com/4g7h
<>< <>< <><
Jason is looking for a new computer and wants to know if networking his current Windows ME machine with a new Windows XP machine will cause any problems.
Windows XP has a good Network Setup Wizard[1] that you can run to configure your XP machine, and you can then copy the Network Setup Wizard to a floppy disk to use in the Windows ME machine. You can also just use your Windows XP disc (if your new computer comes with one) and on inserting it, choose to run the Network Setup Wizard from the CD.
Unfortunately, he'll be sharing a dialup connection - and that will work, but using both computers to surf the internet at the same time will be painfully slow. Also, as far a recommendations on low cost computers, Sam and Tollie agree on going with Dell[2] if possible - for reliability even with low-end computers.
[1] - Start - Settings - Network Connections - Network Setup Wizard
[2] - http://www1.us.dell.com/content
<>< <>< <><
Mike wants to let everyone know that IBM it promoting Linux now. This is true. Linux is finally becoming more mainstream, and with IBM[1] and Dell[2] both pushing it, you know it's only a matter of time before you see a computer running Linux on the store shelves.
[1] - http://www.ibm.com/linux/
[2] - http://linux.dell.com/
He also talks about Open Office[3] and its ability to write PDF files, the Adobe Acrobat format used to easily share documents. Open Office can export the documents you create as PDF's, but it can not open and edit them - for that, you'll need Adobe Acrobat[4].
[3] - http://www.openoffice.org
[4] - http://www.adobe.com/products/acrobat/main.html
<>< <>< <><
Kevin is trying to use Norton System Works to clean up his browser's cache, but when he does, a few files are left.
Internet Explorer uses some files so often (for keeping track of the rest of the files) that normally you can't ever delete them. If there are other sites still in there, it could be that Internet Explorer is open while Norton is trying to clean the history and temporary internet files. Try closing all windows of Internet Explorer before running Norton System Works.
<>< <>< <><
Rick's picture files are no longer opening with the program he wants to use to open them. Roxio's Photo Relay program is now loading, instead.
What's happened is - Windows 'associates' certain programs with certain types of files, and when you double click (or Open) a particular file, Windows checks to see which program is the 'default' program associated with that particular type file. Unfortunately, some programs tell Windows to use them as soon as you install them, without ever asking you.
The same type problem is happening with his media files.
Here's how to fix it: Find the file you want to open (if it's still an attachment in your email, you might need to save it somewhere, perhaps on your desktop or My Documents, first). Next, click it with the right mouse button. Choose Open With, and then choose Choose Program. Windows will first display a list of recommended programs at the top, and other programs after that. Find the program you want to use to open the file with (if it's not in the list, you can also click Browse to find it, but that's a bit more complicated), and if this is the program you always want Windows to use when you open the file normally, click the check box for 'Always use the selected program' before clicking OK.
Some programs will try to regain control of the files even after you've told Windows to use another program. You may have to configure them to stop doing that. Also, one of the worst known programs to do this is Real Player. If you would like to use a free program that can open Real's files, but doesn't bog down your system like Real Player does, check out the Downloads of the Week[1] for the Real Alternative[2].
[1] - http://www.chaseandsam.com/Downloadsofweek.htm
[2] - http://www.chaseandsam.com/11realalt111.exe
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Hal says that when he's on the internet, most websites load fine, but eBay[1] loads very slowly. He has a lot of running programs in the background, and he's not sure about those.
First, it sounds like eBay is just having problems, if it's the only site loading slowly. It also could be related to spyware, which is the real matter of concern for your running programs in the background as well.
To remove spyware, you should run programs like Ad-Aware[2] and SpyBot Search and Detroy[3] (more information can be found on the Spyware Info page[4]). You can also go to Answers That Work's[5] Task List[6] or Kephyr's File Database[7] and look up information on your running processes.
[1] - http://www.ebay.com
[2] - http://www.lavasoftusa.com/software/adaware/
[3] - http://www.safer-networking.org
[4] - http://www.chaseandsam.com/spyware.htm
[5] - http://www.answersthatwork.com/
[6] - http://www.answersthatwork.com/Tasklist_pages/tasklist.htm
[7] - http://www.kephyr.com/filedb/index/all.html
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Cathy's computer is stuck booting into Safe Mode[1].
Sometimes, computer can get stuck booting into this basic, 16 colors only, mode where Windows loads a minimal number of programs in order to troubleshoot problems. The first step is to determine what might be causing this.
Look at your Device Manager[2] to see if anything has a yellow or red alert icon beside it. If you find something there, try double clicking it, and allowing it to reinstall the driver. You could even remove it, and allow Windows to detect it when you reboot.
You should also run ScanDisk[3] to see if it finds any problems. Make sure to do a thorough scan of the hard disk.
If everything looks fine, reboot the computer and while it boots continuously and repeatedly tap the [F8] key until you see a menu with a number of choices appear. Choose Normal mode and see if will allow you to go into Normal mode anyways. If it doesn't, you can try using Safe Mode with Networking Support, which will allow you to access the internet and run an online virus scan[4] (which might find some problems and be able to fix them).
Finally, sometimes Safe Mode really isn't safe mode at all, but instead is just Windows running with a low resolution and 16 colors. This can happen for a number of reasons, but can be fixed simply by going to Display Properties[5] then choosing the Settings tab, and resetting the resolution and colors higher.
[1] - http://www.chaseandsam.com/safemode.htm
[2] - Right click My Computer, choose Properties, (in Windows XP only, click Hardware) click Device Manager.
[3] - Start - Programs - Accessories - System Tools - ScanDisk (this is not available in Windows XP)
[4] - http://www.chaseandsam.com/virus.htm
[5] - Right click an empty space on your desktop, click Properties.
She also wants to know if this is something that Chase and Sam's company, ETechs[6], will fix. It certainly is.
[6] - http://www.etechs.net/
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Brian has popups coming out of no where. It's spyware! He's already running Ad-Aware[1], but he should also run Spybot Search & Destroy[2] because sometimes one catches something the other misses. Also, don't forget to use Ad-Aware and Spybot's built in Update features to make sure they have the latest info. More info can be found on the Sypware Info page[4].
[2] - http://www.lavasoftusa.com/software/adaware/
[3] - http://www.safer-networking.org
[4] - http://www.chaseandsam.com/spyware.htm
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Amanda has a computer with a copy of Norton Anti-Virus[1] trial on it, and it's popping up when her computer starts up. She can uninstall it using Add/Remove programs[2] and it should go away.
But of course, she needs to have an up to date anti-virus program on her computer. If she doesn't want to buy one (such as Norton[1], McAfee[3], or PC-Cillin[4]) then she can use the free anti-virus program, AVG-Antivirus[5].
[1] - http://www.symantec.com/nav/nav_9xnt/
[2] - Start - Settings - Control Panel - Add/Remove Programs
[3] - http://us.mcafee.com/root/package.asp?pkgid=100&cid=9052
[4] - http://www.trendmicro.com/en/products/desktop/pc-cillin/
[5] - http://www.grisoft.com
She also wants to share her DSL connection on another computer. BellSouth (her ISP) will support this for an extra $10/month, but there are no technical limitations preventing her from doing this right now.
One option is to use a specially purchased "Ethernet Cross-Over" cable. Doing this, however, requires that you use a proxy server on the computer that the modem is plugged into. A proxy server is an "in between" server to use to get through to the internet. You can download an excellent, free, proxy server from here[6] on AnalogX.com[7]. If you do this, then on the computer with the modem, you'll need to open up your network card in Network Properties, and assign a local IP address, such as 10.100.1.150 - and type that number into the AnalogX proxy server. On the computer that will be connecting through the other computer, set up the browsers and programs to 'Use a Proxy Server' and tell them to use the IP address you assigned (such as 10.100.1.150) as the proxy server (using port 6588 for web browsing).
[6] - http://www.analogx.com/contents/download/network/proxy.htm
[7] - http://www.analogx.com
Another option with the cross-over cable would be to use Windows Network Setup Wizard[8] and enable Internet Connection Sharing, which is the Microsofy Proxy server, but is more 'bloated' than the AnalogX one and uses more memory.
[8] - Start - Settings - Network Connections - Network Setup Wizard
A third, and more common solution, is to buy a router (wireless or wired) and connect the modem to the router's WAN or Internet port. Once you connect your computers to the router (wirelessly, or with a cable), you should instantly have access to the internet. However, because the modem is assigning the router an address (NAT, or Network Address Translation) and then the router is in turn assigning each computer another address (NAT again), some web sites and internet programs fail to work.
To get around this problem, you'll need to open your modem's configuration page (probably by surfing to 192.168.1.254) and choose Advanced Configuration, then set the modem's protocol to 'Bridged Ethernet'. Finally, access your router's configuration (possibly by surfing to 192.168.123.254 or to 192.168.1.1 - but see the manual) and configure it to connect using PPPoE, giving it your internet username and password.
As far as buying the router goes, Fred called in to recommend purchasing a Microsoft router, but Linksys is also known for its reliability and performance. Also, worth considering is USRobotics, who might be cheaper.
It's an involved project, but it's a fun one worth trying! :)
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Phil has a problem with Internet Explorer. His homepage has been hijacked!
This is something commonly done by spyware, or trojan horses. He's running an anti-virus program that he's updated (as everyone should!), and he's running Ad-Aware[1], so the next step he should take is to run and update Spybot Search & Destroy.[2]
[1] - http://www.lavasoftusa.com/software/adaware/
[2] - http://www.safer-networking.org
In the future, you might consider using WinPatrol[3] or Spyware Blaster[4] to keep these programs from hijacking your brower's homepage/searchpage.
[3] - http://www.winpatrol.com
[4] - http://www.javacoolsoftware.com/spywareblaster.html
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Rick has received a virus in his mailbox posing as a message from his internet mailer. Ironically, this probably IS a virus. Just delete the message and never look back.
For more information about the MyDoom virus, check out this week's news.
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Steve is having problems seeing the full size of his hard drive in Windows 95 after sending off his computer to some friends to fix it. He can only see 2GB
He's converted the drive to FAT32, so that should get past FAT16's 2GB limit. He should also check to make sure that the jumpers are properly configured on the back of the harddrive, making sure that it is not set to 'clip' the hard drive at 2GB.
For a detailed explanation, see this[1] Digital Digest (show notes) entry from January 3rd, and look for caller Larry. His problem was the same.
[1] - http://www.livejournal.com/community/chaseandsam/2004/01/03/
Closing:
This show was hosted by Sam and Tollie while Chase returned from his mission trip to Africa. Also, these show notes were finished much later than normal - sorry for the extra long delay.
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