After reading the suggestions in
this post, I went ahead and ordered from a company called Yoga Accessories.
Immediately after placing my order, I realized that I had ordered
this mat instead of the mat I meant to order,
this mat.
I
immediately sent an email to their customer service email address, asking them to assist me in changing my order. I got no response.
The following day, I received an automated email that they had received my order and were processing it. I forwarded that email to their customer service email address again asking them to adjust my order before it shipped out. No response.
I attempted to call their customer service line the next day, and was put into a voice mail system from hell which ended with a "thank you for contacting Yoga Accessories. Your message has been saved." I never had the opportunity to leave a message for anyone.
I called again and was actually put into "Robin"'s voice mail. I left a message explaining the situation. I did receive a voice mail back, but she told me that I would need to refuse the package and order the correct mat with my credit card. She didn't say if I would get a refund for returning the wrong mat. Also, because I have this thing called a day job, the wrong mat was delivered to my house without the opportunity to refuse the order.
I called again on Monday of this week and left another voice mail for Robin, asking her to call me back to explain how I could return the wrong mat. No response.
I left another message for Robin on Wednesday, stating that I had already left a message on Monday and to please call me back to resolve this issue. No response as of today.
I may just be spoiled by Amazon's fantastic customer service, but this company had almost a week to correct the order before it was shipped, and I've since been ignored both via email and voice mail by their lousy customer service. I would advise against ordering anything from this company, Yoga Accessories.
cross posted to
fathletes