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The Starbucks Baristas Community
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[Feb. 8th, 2008|09:06 am] |
Sometimes if we are having a bad day my coworkers and I will fantasize to each other about having one glorious day where we could be... less than legendary.
On this day we would:
-Tell people who order disgusting/absurdly sugary/espresso for children/etc drinks what we REALLY think.
-Refuse to serve anyone on their cellphones, or maybe talk on OUR cellphones while serving THEM.
-Throw their change/credit card/etc. at them like touching them is disgusting.
-If someone orders something too annoying/complicated that will slow down the whole line, we can refuse their order.
All of this would of course be accompanied by whatever language we felt like, in this fantasy.
I'm sure we've come up with more, but I can't think of any at this moment.
What would YOU do on your "less than legendary" day? |
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| HOW many drinks?! |
[Feb. 8th, 2008|02:44 pm] |
At my store, we usually don't have a problem with coffee traveler orders or cambros or multiple drinks in one order...everything runs smoothly. but when someone comes in with an order of almost twenty drinks, it kinda makes you break down and cry.
yesterday, i died a little when a guy came in with a list of drinks that i'm assuming were for coworkers. seventeen drinks, two were hot, two were GT, and the rest were fraps.
i wanted to die. i got stuck doing the cold beverages. i didn't make another frap for the rest of the night.
oh and did i mention this was during a rush? |
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| SCOD...takes the cake... |
[Feb. 8th, 2008|05:08 pm] |
So,I'm on register for awhile this morning and it comes to the point where I've just had it. I've already been on and off a few times from the register because of annoying customers. We had a man who, when the Customer Voice printed off, fought with me for two minutes saying "What part of 'no receipt' do you not understand!" Uh, if you don't want it, just throw it out! It takes two seconds, about 100 times shorter than the time you spent arguing with me! And meanwhile, both my SM and ASM are working, and they've both threatened to write people up who don't hand out the Customer Voice because they're dissatisfied with the results. Apparently our results went way down, but it does seem to me lately that they always manage to print for the entitlement jerks like this guy.
I got off register and went back on a little later. Girl comes up, orders a "caramel mocha", painstakingly trying to make sure that she gets the caramel sauce. I ring up Grande Mocha, add Caramel Syrup, Add Caramel Sauce. Total comes out to 5.09. Girl goes on tear saying "Are you sure you rang me up for a grande? It's ALWAYS $4.39!" I went back, looked at my screen, and explained that I had no button for Caramel Mocha and that I had to ring it up as a mocha and add Caramel Syrup and Caramel Sauce. Asks her what she wants, if she just wants a mocha with the sauce on top or if she actually wants the syrup in it. Says she wants the syrup. Other partner comes up, looks at it, tells me to void either syrup or sauce in order to appease the customer. Void syrup. Total comes to 4.71. Girl gets angry, says "I always pay 4.30-something, but whatever!" and rolls eyes. Yells "I used to work for Starbucks and I know how much it costs!" Well, yes, but the prices have A) probably gone up since you worked there, and B) you were probably getting your partner discount and that's what made it less!
Plus, I know I've rang that girl up before and I never refused to charge for modifiers, which was clearly the reason why it wasn't 4.39 like she thought. Truthfully, it makes me wonder if she was trying to be one of those customers who gets a discount by throwing a tantrum and because she obviously knows about JSY. If she really is a former partner, good riddance.
For all intents and purposes, I'm horrendously sick of the verbal abuse, to the point where my composure with customers has started to go. How do the rest of you get out of those slumps? |
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