Update On Bank Incident
Here's another update in regard to the discrimination incident I wrote about here:

Yesterday, I...

* Send a letter to Christopher W. Bramley, the president of Banknorth

* Called Americans with Disabilities Act hotline, where they told me to file a Title III complaint through the website.

* Received an email back from Bank North:

Dear ___________,

Thank you for contacting Customer eCare with your comments.

We would like to take this opportunity to inform you that we have
forward your email on to the Regional Vice President to review and respond
back to you.


Sincerely,
Margaret
Customer eCare


Today, I...

* Reformatted my letter for the Department of Justice; they require me to include the names of the individuals.

* Returned yesterday's message on answering machine from Clark Howard's office with the Consumer Action Centre. The person on the message told me I needed to contact the Banking Commissioner for Massachusetts, and to call them back at (404)892-8227 for that number. When I called, they gave me the number for the division of banks: 1(800)495-2265

* Called the division of banks just after noon, but was told I would have to call the office of thrift supervisions as Banknorth is federally operated: 1(800)253-2181

* The automated message for the Office of Thrift Supervision said, to file a formal complaint, write to:

Office of Thrift Supervisions
10 Exchange Place
18th Floor
Jersey City, NJ 07302

I mailed out the letter today, as well as that letter to the Department of Justice. Hopefully somebody somewhere along the line who has some pull to change things will respond.

~ deej