springs1 ([info]springs1) wrote in [info]asprings131,
@ 2005-10-02 18:24:00
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Bad Service vs. Good service: Tipping Opinions
I feel if the service is really bad, the tip should reflect the service. If servers would apologize for their mistakes, I'd leave more tip, but some servers choose not to apologize, so their tip is less.

This is to me ideal service:

1. The server greets you within 3-5 minutes. The server writes down the drink order and RIGHT AFTER the server should go get the drinks, NOT checking on others until the request is fulfilled. In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks.

2. The server writes down the food order and IMMEDIATELY after goes put the order into the computer.

3. The order that is brought to my table has NOTHING missing and if there is something missing, the server should say they're sorry for forgetting it. Example: a side of ranch dressing. If I ordered it with my meal, the server should reread the order BEFORE bringing it to the customer.

4. Check: Asking for the check and the request taking 3 minutes or so, not 10 minutes.

5. Ringing up the check: This shouldn't be a 10 minute wait, this should be around 3 minutes or so.

6. Overcharging or Undercharging: This is the responsiblity of the SERVER. I should NEVER have anything I didn't order on my bill. I also shouldn't be charged another customer's table on my credit card. This has happened to me twice. Both times I received no apology for my wait. I also feel that the server should be responsible enough to "KNOW THE MENU." I have had an experience where I was in a restaurant for the first time and the waitress charged me for a salad without an entree and I had ordered an entree. I think it's PATHETIC if the customer knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item. The server should tell the manager if the menu doesn't match the computer's price, NEVER, EVER, should it be the customer.

7. Knowing the menu: I have had times where I have ordered a dish and it stated it comes with "Bar-b-que sauce" or "Marinara sauce" and the server didn't bring it to me, I had to remind them that "It's suppose to come with such-n-such." I think it's pretty lazy when a server can't compare the menu with the plate of food. I also feel just because a customer orders something extra that the server shouldn't assume they don't want what suppose to come with the food. A couple of times, I have had servers not bring the marinara sauce that was suppose to come with mozzarella cheese sticks, just because I ordered a side of ranch along with it. The servers ASSUMED I didn't want what came with the meal. If the server had doubts, they should have ASKED me. They should NEVER assume what a customer wants.

8. Refills on soft drinks. I feel the server should ask the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was never ordered. A customer should decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the customer's decision if they want another refill or not, not the wait staff's.

(Post a new comment)

Restaurant Service
[info]springs1
2006-07-29 08:13 pm UTC (link)
"Considering how many times you called me selfish in the post that i copy and pasted (again, i did not write it myself), you seem to be acting awfully selfish in this post."

Didn't you read this: "1. The server greets you within 3-5 minutes. The server writes down the drink order and RIGHT AFTER the server should go get the drinks, NOT checking on others until the request is fulfilled. In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks."

See, if it was someone else's turn, I am willing to WAIT FOR MY TURN, but when it is my turn, don't interrupt it for someone else's turn and at the same time, don't interrupt someone else's turn for me. That isn't FAIR or RIGHT. So HOW IS THAT SELFISH IF I WANT TO WAIT FOR MY TURN?

"you are not the only person in the restaurant."

I already know that. That is why when it's someone else's turn like when table 7 orders refills, DON'T come to my table, GO GET THEIR REFILLS FIRST, THEN COME to my table. Do you understand that I am NOT selfish, because I feel people should wait their turn and that includes myself.

(Reply to this) (Thread)
Re: Restaurant Service
[info]shotie
2006-11-02 03:23 pm UTC (link)
Quoting you:
Do you understand that I am NOT selfish, because I feel people should wait their turn and that includes myself.

Wow, you're a goddamn liar and a hypocrite, you realize that?

Quoting you again:
1. The server greets you within 3-5 minutes. The server writes down the drink order and RIGHT AFTER the server should go get the drinks, NOT checking on others until the request is fulfilled. In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks.


Stupid much?

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]springs1, 2006-11-04 05:38 pm UTC
Re: Restaurant Service - [info]gwiazdapolska, 2006-11-06 05:39 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-11 04:48 pm UTC
Re: Restaurant Service-continued - [info]springs1, 2006-11-11 04:49 pm UTC
Re: Restaurant Service-continued - (Anonymous), 2006-11-12 03:47 am UTC
Re: Restaurant Service-continued - [info]springs1, 2006-11-12 05:11 am UTC
Re: Restaurant Service-continued - [info]feels_like_fire, 2006-12-16 05:32 am UTC
Re: Restaurant Service-continued - [info]springs1, 2006-12-16 05:41 pm UTC

[info]shotie
2006-11-02 03:21 pm UTC (link)
Wow, you've never obviously worked as a waitress or in any kind of food service, have you Princess?

You'd know that the waiters actually have very little control over almost everything you demand they make perfect for you here.

1. Servers are backlogged because their employers don't usually hire enough people to cover busy shifts. You also *demand* that they pay attention to you, and only you-when they simply cannot and are not allowed to do that, under penalty of getting fired. Plus, every other asshole like you is expecting that one person to wait on them hand and foot, so they have to juggle all of you.

2. Same shit, different thing. Sometimes they get snagged on the way back by another co-worker to help with something, or their boss tells them to go do something, or another customer wants something. But by your logic, for your measly "tip", they should risk their job, or offending other customers.

3. The server does not control how the food is prepared. If something is missing, it's usually the kitchen's fault, not the waiters. They should apologize if something is missing, yes, but again-the waiter is not the one who made the dish. As long as they wrote it down correctly, then it's not their fault something isn't right with it, and you need to take that complaint to the kitchen/manager, not make the poor waiter feel bad for it.

4. Check, yup, once again-this isn't the waiter's job. There's usually a person who's sole purpose is to handle the money and write the checks up. The waiter is just a go-between person for that person. And sometimes a bunch of people are all paying at once, so you have to essentially wait in line for your turn.

5. See #4.

6. Do YOU know the *entire* menu? Intimately? No, so shut the fuck up. OMG OMG 4 cents over? CALL A WAMMMMBUUULANCE!

7. See #6.

8. Wow, even when a waiter tries to be nice to you, you get your alleged 90lb sexy panties in a knot.

You need to grow up, and realize the world does not revolve around you, and your promise of, at best, a $5 tip is not going to make these guys treat other customers badly for you to feel like the spoiled little daddy's girl you apparently think you are.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-04 05:45 pm UTC (link)
“As long as they wrote it down correctly, then it's not their fault something isn't right with it, and you need to take that complaint to the kitchen/manager, not make the poor waiter feel bad for it.”

http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com

“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned). Explain about and apologize for the delay.”

Basically, this is a cook that had a VERY SMART waitress tell the cook basically that: “YOU MADE A MISTAKE, FIX IT BEFORE I BRING OUT THE FOOD WRONG.” So it’s NOT ALWAYS the cook that prepared the food wrong if you took the order and bring out the order wrong. It’s the LAST PERSON who sees the food as long as the ticket was printed correctly as far as if it’s a food runner and if it’s the same server, the same server should compare what they wrote down to the plate of food BEFORE taking it to the customer wrong. I am NOT talking about pickles or burrito fillings that the server CAN’T see without touching the food. I am ONLY talking about things the server can actually SEE is wrong with the food or missing.

My point is, if **YOU** took the order and ***YOU*** bring it out, doesn’t it look a bit STUPID if someone orders a side of ranch with it, but you don’t bother to check to see if it’s on the plate and bring it to the customer wrong like that anyway, which is making you have an extra trip, which is wasting MORE TIME, than if you just double checked it from the get go as well as you would probably get a better tip if the food is brought out correctly?

(Reply to this) (Parent)
Restaurant Service-Continued - [info]springs1, 2006-11-04 05:47 pm UTC
Re: Restaurant Service-Continued - [info]teeny_fireball, 2006-11-12 06:43 pm UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-12 06:48 pm UTC

(Anonymous)
2006-11-02 06:45 pm UTC (link)
Wow, see, this is WHY you get bad service, I bet all restaurants and bars are calling around warning about you. I know I would've when I worked in food service.

1. Other people were there BEFORE you, they deserve prompt service as well.

2. They have people to check on, be patient.

3. If there is something missing, ask them politely for it, and they will bring it to you. They have many orders to keep track of, and are only human, they make mistakes.

4. I actually agree with this one, 10 minutes for a check is unacceptable.

5. Again, agreed.

6. How 'bout we make YOU try and learn the menu then throw you out to a ton of tables and expect you to remember anything. And OH MY FUCKING GOD, IT'S FOUR CENTS YOU CHEAPSKATE, IT'S NOT GOING TO PUT YOU IN DEBT. I think you're the pathetic one.

7. Ask and you shall receive, and if you're nice about it, you'll get it faster. The servers aren't lazy, they're busy. They're juggling several tables at once. AND SAUCES AREN'T THEIR RESPONSIBILITY! That's be the job of the kitchen staff for forgetting. And about the servers assuming that you didn't want the sauce that came with it because you ordered another, did you ever think about telling them you wanted both?!

8. If it's a soft drink, why is it such a big deal? Most restaurants offer free refills on soda, so if you don't want it, just leave it there. I'd understand if it were a drink you'd have to pay for, but they're just trying to do their job and keep you satisfied.

You are one of those people servers dread, the ones they'd like to drown in their plate of food. You say you're not selfish, but you are, this whole list was filled with disguised "I AM BETTER THAN EVERYONE ELSE AND ENTITLED TO PERFECT FUCKING SERVICE EVERY TIME, OR MAY MY SERVERS BE SEVERELY PUNISHED/FIRED!" Please, crawl in a hole and never go to another restaurant again, the frazzled servers do not need your snobby ass there, and I hope karma kicks you square in the face for crimes against humanity and being an entitlement bitch and a down right despicable waste of flesh.

Thank you, and have a nice day.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-05 04:28 pm UTC (link)
“AND SAUCES AREN'T THEIR RESPONSIBILITY! That's be the job of the kitchen staff for forgetting.”

YES THEY ARE WHEN THEY BRING IT TO YOU WRONG YOU IDIOT!

http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com

“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned). Explain about and apologize for the delay.”

Basically, this is a cook that had a VERY SMART waitress tell the cook basically that: “YOU MADE A MISTAKE, FIX IT BEFORE I BRING OUT THE FOOD WRONG.” So it’s NOT ALWAYS the cook that prepared the food wrong if you took the order and bring out the order wrong. It’s the LAST PERSON who sees the food as long as the ticket was printed correctly as far as if it’s a food runner and if it’s the same server, the same server should compare what they wrote down to the plate of food BEFORE taking it to the customer wrong. I am NOT talking about pickles or burrito fillings that the server CAN’T see without touching the food. I am ONLY talking about things the server can actually SEE is wrong with the food or missing.

My point is, if **YOU** took the order and ***YOU*** bring it out, doesn’t it look a bit STUPID if someone orders a side of ranch with it, but you don’t bother to check to see if it’s on the plate(WHICH IT’S YOUR JOB TO BRING OUT THE CORRECT FOOD AS FAR AS WHAT YOU CAN SEE) and bring it to the customer wrong like that anyway, which is making you have extra trips, which is wasting MORE TIME, than if you just double checked it from the get go as well as you would probably get a better tip if the food is brought out correctly?

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]soldiergrrrl, 2006-11-06 04:57 pm UTC
Re: Restaurant Service - [info]springs1, 2006-11-08 01:21 am UTC
Re: Restaurant Service - [info]vvvexation, 2006-11-27 10:34 pm UTC
Re: Restaurant Service - [info]springs1, 2006-11-29 02:29 am UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 04:29 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 04:34 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 04:36 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 04:38 pm UTC
Re: Restaurant Service-Continued - [info]damehello, 2006-11-09 04:41 pm UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-10 03:35 am UTC
Re: Restaurant Service-Continued - (Anonymous), 2009-03-24 04:12 am UTC
Refills and Condiments - [info]springs1, 2009-03-24 01:09 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 04:40 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 05:38 pm UTC

[info]moondustwolf
2006-11-02 09:39 pm UTC (link)
I'm guessing you've never been a waitress.

1. So you expect to be greeted in 3-5 minutes have the server attend to you and you only while it's "you turn"? Sorry, but it's either/or. At best. The reason waitresses take many orders at once is that they can then go pick up multiple ones at the same time. It moves faster overall. If you want it to be done one table at a time, you're going to be waiting a lot longer than a few minutes.

2. Again, see above. Waitresses do things in groups so everyone gets out faster in the long run. You may claim that you know you aren't the only customer in the restaurant and that you're willing to wait your turn, but then you make all sorts of rules about how long things need to take to get your approval.

3. I'd be more willing to agree with this if you didn't have "NOTHING" in huge capital letters. You're right; if a server forgets something, they should appologize. Maybe all the ones you've encountered have been made bitter by having to dead with EBs like you, but even at the most casual places where I go, people appologize for mistakes. And I may be annoyed for a sec, but I forgive them. They're human, and humans make mistakes.

4 & 5. Yes, to you it should take 3 minutes, seeing as how you expect the server to be doing things on a "one at a time" basis. But, again, that's just how things in restaurants work. If you want that done in three minutes, I hope you won't complain about the 20 or so it takes them to get to your table, seeing as how they need to attend to everyone while it's their turn and their turn only.

6. I could have allowed you this one until you started whining about 4 cents. You get overcharged? Fine, that sucks. Call the waiter or waitress over and tell them. Expect an appology and maybe a discount. If they don't give you those, then take it out on their tip. But don't expect them to be perfect when you so obviously aren't.

7. What is with these words in all caps? It isn't the servers job to know the menu. It is their job to write down the name of your meal and take it to the cooks. Then it is their job to pick up the plate that is handed to them and bring it to you. Maybe looking at the menu isn't difficult in itself, but every moment counts when you are also fetching drinks and napkins and whatever else the customer wants- again, for you to be pleased, on a one-at-a-time basis.

8. Oy vey. I'll admit that I often feel awkward when I'm given a extra drink when I won't even be able to start on it, but you're actually complaining about your server going out of their way for you. I do like it when they ask, but that's because I feel bad leaving a full glass of pop behind that they went to the trouble to get for me. You, whether you're willing to admit it or not, expect more than normal customers to, but when you get extra care, you complain about that. I can see this being a pet peeve, but to actually use it as reason to cut someone's pay short? Ouch.

Of course, I almost don't want to post this since you appear to have posts screened so that nobody else has to look at the people explaining to you why you're going to far. And then you can respond to just what you want to, so that their arguments don't show up, but your "justifications" do. I certainly expect good service when I'm out. But I don't expect perfection.

Here's what "good service" SHOULD be:

1. The server gets to you as soon as possible, and takes as many orders as they can in the meantime while still not making you wait more than 10 minutes (15 if it's really busy) for anything other that getting your meals. That should take at most 20, and small things like catching their attention should take about 5, depending on how many people they're taking care of.

2. They should make as few mistakes as possible, and should appologize for their mistakes. If they don't, or if the amount of mistakes start to make them seem lazy, then it should be reflected in their tips. But I'd never knock more than 2% off for somebody being human.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-06 12:07 am UTC (link)
“If you want it to be done one table at a time, you're going to be waiting a lot longer than a few minutes.”

For the specific request, I wait longer if the server gets 3 table’s drinks all at once. Think of the difference in TIME between getting only 2 soft drinks vs. 9 soft drinks for 2 other tables for instance.

Example: Outback waiter got triple sat. We got seated at 5:00p.m. exactly. He took my husband and I's soft drink order at 5:03p.m.(which is average greeting time), then proceeded to go the second table and get their drink order. Then the third table. The second table had around 5 people. I don't know how many the third table had. Anyway, he gets ALL the drinks for ALL 3 tables. He actually had the GALL to hand a drink to a lady at the SECOND table, instead of us which we ordered FIRST. Anyway, we didn't get our drinks until 5:10p.m. and still didn't get to order at 5:10p.m., because he was distributing the 2 other table's drinks. My point is, we waited 7 minutes for ONLY 2 soft drinks from the time we ordered our soft drinks and 10 minutes from the time we were seated. That's just RIDICULOUS for ONLY 2 soft drinks. If he would have gone IN ORDER, our drinks would have arrived probably 5:06p.m. at the LATEST, probably sooner. If he would have gone in order, he would could have said "Ill be right back" as he was handing us the soft drinks and went to get the second table's drink order, then the third table's drink order. This way ONLY the THIRD table would have waited the whole 10 minutes, NOT ALL 3 tables. He got about a 15% tip, because the service was AVERAGE, because I accounted for EVERYTHING that happened that was good, like our orders being completely correct and he was pretty attentive. It pissed me off that he handed that lady at the second table hers, before ours when we got seated BEFORE they were and we ordered BEFORE they did. I say GO IN ORDER that request come in!

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]moondustwolf, 2006-11-06 12:34 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-06 12:57 am UTC
Re: Restaurant Service - [info]jessica_leah, 2008-07-13 09:48 pm UTC
Re: Restaurant Service - [info]springs1, 2008-07-14 12:10 am UTC
Re: Restaurant Service - [info]jessica_leah, 2008-07-14 12:53 am UTC
Re: Restaurant Service - [info]springs1, 2008-07-14 01:14 am UTC
Re: Restaurant Service - [info]jessica_leah, 2008-07-14 01:22 am UTC
Re: Restaurant Service - [info]springs1, 2008-07-14 01:48 am UTC
Re: Restaurant Service - [info]jessica_leah, 2008-07-14 01:56 am UTC
Re: Restaurant Service - [info]springs1, 2008-07-14 02:00 am UTC
Restaurant Service-Continued - [info]springs1, 2006-11-06 12:09 am UTC
KNOWING THE MENU-Part 1 - [info]springs1, 2006-11-06 12:10 am UTC
Re: KNOWING THE MENU-Part 1 - [info]snowowl, 2006-11-06 06:47 am UTC
Restaurant Service - [info]springs1, 2006-11-08 02:01 am UTC
Refills - [info]springs1, 2006-11-08 02:14 am UTC
Re: Restaurant Service-Continued - [info]pixsky, 2006-11-27 09:39 am UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-29 02:52 am UTC
KNOWING THE MENU-PART 2 - [info]springs1, 2006-11-06 12:12 am UTC
Bringing out the food - [info]springs1, 2006-11-06 12:15 am UTC
Bringing out the food-part 2 - [info]springs1, 2006-11-06 12:17 am UTC
Bringing the food out-Part 3 - [info]springs1, 2006-11-06 12:33 am UTC
Re: Bringing the food out-Part 3 - [info]moondustwolf, 2006-11-06 12:45 am UTC
Re: Bringing the food out-Part 3 - [info]springs1, 2006-11-06 01:10 am UTC
Refills - [info]springs1, 2006-11-06 12:41 am UTC
Re: Refills - [info]marzipan9, 2006-11-06 06:00 am UTC
Re: Refills - [info]springs1, 2006-11-07 02:01 am UTC
Re: Refills - [info]jimidragon, 2006-11-06 07:46 am UTC
Re: Refills - [info]springs1, 2006-11-07 02:06 am UTC

[info]heldbydarkness
2006-11-03 03:04 am UTC (link)
1. The server greets you within 3-5 minutes. The server writes down the drink order and RIGHT AFTER the server should go get the drinks, NOT checking on others until the request is fulfilled. In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks.

In my restaurant, the service bar makes all the drinks. We do not have refill stations or anything. The only thing servers are responsible for are coffee, tea, hot chocolate and water. The rest WE HAVE TO WAIT to get so I am not going to leave my tables sitting there while ONE person is taking care of the drinks for 45 tables. That could be a couple minutes wait where I could have taken care of something else so think it's your turn all you want. I'll apologize for the wait, but I am not standing around while waiting for my lovely bartender to get your stupid coke and I have another table who is done with appy plates and I could clear them.

2. The server writes down the food order and IMMEDIATELY after goes put the order into the computer.

There are times when my section is a good distance from a computer so I will not waste my time by getting your order, going to the computer, then going right back to ask another table if they need anything else or to grab a plate. I will do so as I pass the table. Your order will get run in within a couple minutes, but I won't waste my time and my other tables time by not MULTI-TASKING.

3. The order that is brought to my table has NOTHING missing and if there is something missing, the server should say their sorry for forgetting it. Example: a side of ranch dressing. If I ordered it with my meal, the server should reread the order BEFORE bringing it to the customer.

We have these lovely things called food runners that run our food when we're busy. Therefore, I don't always bring food out and there are times when food is at one of my tables before I even know it's ready. If you are missing something, I will apologize and run and grab it, but accept the fact that we are human and aren't the only people who would bring out your food so something might be missing. Just be patient and in the two minutes it might take me to see you have your food, you will have your missing item with a sincere apology.

6. Overcharging or Undercharging: This is the responsiblity of the SERVER. I should NEVER have anything I didn't order on my bill. I also shouldn't be charged another customer's table on my credit card. This has happened to me twice. Both times I received no apology for my wait. I also feel that the server should be responsible enough to "KNOW THE MENU." I have had an experience where I was in a restaurant for the first time and the waitress charged me for a salad without an entree and I had ordered an entree. I think it's PATHETIC if the customer knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item. The server should tell the manager if the menu doesn't match the computer's price, NEVER, EVER, should it be the customer.

1) You are a complete whore if you are going to throw a bloody fit over 4 cents.

2) The server has NO CONTROL over the computer system and the prices usually automatically come up. Furthermore, I would LOVE to see you given a menu and you have to MEMORIZE every single item, what they all come with, what the prices are and any changes you can make to them. It's impossible and very unrealistic to expect this from a server when you don't know if they've been there for 3 weeks or 3 years.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-05 05:05 am UTC (link)
"“But I am not standing around while waiting for my lovely bartender to get your stupid coke”

I would NEVER expect a server to do nothing and waste time like that. I was talking about SOME restaurants DO HAVE drink dispensers other than the bar area. THAT was what I was talking about.

“There are times when my section is a good distance from a computer so I will not waste my time by getting your order, going to the computer, then going right back to ask another table if they need anything else or to grab a plate. I will do so as I pass the table. Your order will get run in within a couple minutes, but I won't waste my time and my other tables time by not MULTI-TASKING.”

YOU ARE DELAYING PEOPLE’S ORDERS FROM GETTING COOKED. THAT’S WHY THEY HAVE 45 minute waits for food. YOU HAVE THE CONTROL TO PUT THE ORDER INTO THE COMPUTER AS SOON AS YOU GET IT!

It’s WASTING TIME FOR THE CUSTOMER’S THAT JUST ORDERED. That’s NOT RIGHT AND YOU **KNOW** IT!

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - (Anonymous), 2006-11-27 07:14 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-28 02:31 am UTC
Re: Restaurant Service - [info]pixsky, 2006-11-27 09:57 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-28 02:19 am UTC
Restaurant Service CONTINUED - [info]springs1, 2006-11-05 05:07 am UTC
Re: Restaurant Service - [info]heldbydarkness, 2006-11-05 10:19 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-05 04:00 pm UTC
Restaurant Service-Continued - [info]springs1, 2006-11-05 05:17 am UTC
Re: Restaurant Service - [info]heldbydarkness, 2006-11-05 10:29 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-05 04:21 pm UTC
Re: Restaurant Service - [info]jimidragon, 2006-11-06 07:48 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-07 02:12 am UTC

[info]heldbydarkness
2006-11-03 03:05 am UTC (link)
8. Refills on soft drinks. I feel the server should ask the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was never ordered. A customer should decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the customer's decision if they want another refill or not, not the wait staff's.

Most places have the rule that if a glass of pop is 1/3 full, they MUST be brought another refill. We don't care if you don't like it seeing as the management will talk to us if we don't do it. We also have to bring bread to the table at my restaurant and without the customers asking for it... you don't get charged for it so why should it matter?

For christ sake... get over yourself.

(Reply to this) (Thread)

[info]springs1
2006-11-05 05:23 am UTC (link)
"You don't get charged for it so why should it matter?”

It SHOULD matter because that’s a WASTE OF TIME IF THE PERSON DOESN’T WANT IT. WHY WOULD YOU WANT TO MAKE EXTRA TRIPS FOR NOTHING? I’ve had that done before. It matters because I change drinks from time to time. Sometimes I'm in a dr.pepper mood, sometimes a coke mood. So since most places have free refills on “soft drinks”, I can get whichever soft drink I please the next go round. One time at Red Lobster, this stupid waiter brings me another dr. pepper without me having a chance to order. I asked him “Can I have coke instead this time?” See, he WASTED MY TIME. If he would have came to the table to BEGIN WITH, he could have found out which drink to get.

“Most places have the rule that if a glass of pop is 1/3 full, they MUST be brought another refill.”

Actually, that’s NOT TRUE. HOW COME 30% of my outings(twice a weekend, mostly chain restaurants) I NEVER get a refill without being able to order one or being asked? It’s because the server doesn’t want to WASTE ***VALUABLE*** TIME FOR EVERYONE if the customer declines the refills or bread. I HARDLY EVER get automatically brought a refill of the same exact drink. Soft drink is soft drink, so it doesn’t cost anymore money if I switch from dr. pepper to coke. I have EVERY RIGHT to switch. My husband also one time recently switched from coffee to diet coke. See if that waitress that served us would have brought my husband more coffee, he would have been declined the offer and WASTED TIME FOR ALL THE CUSTOMERS SHE SERVES, because not only wasted OUR time, but also other customers could have had her attention that much faster if she didn’t have to run back to dump it out and get a diet coke instead, which would be 2 extra trips for NOTHING. HOW DO YOU KNOW UNLESS YOU **ASK**? YOU CAN'T READ PEOPLE'S MINDS!

Also it matters if I have an extra glass in on the table if it’s in my way like if I’m at a small booth, which I’ve been seated at small booths quite a number of times.

Also, the fact that the server( A STRANGER OF ALL PEOPLE) is doing the ***ORDERING FOR ME***! That is NOT THE SERVER’S PLACE! THE SERVER IS SUPPOSED TO TAKE DOWN THE ORDER OF WHAT THE ***CUSTOMER**** WANTS, NOT WHAT THE SERVER WANTS THEM TO DRINK!

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]heldbydarkness, 2006-11-05 10:35 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-05 03:49 pm UTC
Re: Restaurant Service - (Anonymous), 2006-11-06 03:53 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-07 01:30 am UTC
Re: Restaurant Service - [info]pixsky, 2006-11-27 10:12 am UTC
Re: Restaurant Service - [info]springs1, 2006-11-29 02:59 am UTC
Re: Restaurant Service - (Anonymous), 2006-11-29 02:57 pm UTC
Re: Restaurant Service - [info]springs1, 2006-11-30 03:22 am UTC
Re: Restaurant Service - (Anonymous), 2006-11-30 02:15 pm UTC
Re: Restaurant Service - [info]springs1, 2006-12-01 03:50 am UTC
Re: Restaurant Service - (Anonymous), 2006-12-01 03:54 pm UTC
Morals - [info]springs1, 2006-12-02 05:59 am UTC
Re: HYPOCRITE - (Anonymous), 2006-12-01 11:16 pm UTC
Servers That are LAZY undercharge - [info]springs1, 2006-12-02 05:28 am UTC
Servers That are Lazy undercharge-Part 2 - [info]springs1, 2006-12-02 05:52 am UTC
Re: trainwrecks.net - (Anonymous), 2006-12-02 12:50 pm UTC
Re: trainwrecks.net - [info]springs1, 2006-12-02 02:21 pm UTC
Re: trainwrecks.net - (Anonymous), 2006-12-03 01:34 am UTC
Re: trainwrecks.net - [info]springs1, 2006-12-03 01:56 am UTC
Re: Restaurant Service
(Anonymous)
2006-11-06 02:39 am UTC (link)
You should be made to work as a server in a busy restaurant, and try working according to your guidelines. I guarantee that not only will you get yelled at for being an inefficient waitress, but your tips, should any be left, would suck.

(Reply to this) (Thread)
Re: Restaurant Service
[info]springs1
2006-11-25 03:24 pm UTC (link)
"but your tips, should any be left, would suck."

They would be good because I'd get the orders correct. I wouldn't be making customers wait longer for things.

(Reply to this) (Parent)

[info]tobais
2006-11-06 03:02 am UTC (link)
8. Refills on soft drinks. I feel the server should ask the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was never ordered. A customer should decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the customer's decision if they want another refill or not, not the wait staff's.

The one thing i hate most is waiting for a drink. When its busy, it happens BUT i will NEVER Bitch when a server brings me a drink before my first one is completely done.Its like say hey boss dont pay me yet till this check is spent and i ask you for my next one. YOU JUST DONT DO IT. Your sever is trying to do his/her job. Its not like you pay for it.

You know, reading your comments. I can't help but to picture you as the bitch on the movie "Waiting" and by gods I hope someone treated your food just like they did. Everybody here knows you earned.

Stupid, useless bastard...

I bet you were spoiled as a child.
You parents should be shot.

May Karma BITE YOU IN YOUR EVIL ASS

(Reply to this) (Thread)
Refills
[info]springs1
2006-11-07 01:25 am UTC (link)
"Your sever is trying to do his/her job."

Their job is to bring me what **I** want, **NOT** what "THEY" want to serve me.

"I can't help but to picture you as the bitch on the movie "Waiting"."

I am NOT like that lady at ALL. I keep my comments to myself. I just get them in the tip and if the service is really bad, the manager will be told.

(Reply to this) (Parent)

[info]minthoney
2006-11-06 05:10 am UTC (link)

8. Refills on soft drinks. I feel the server should ask the customer if they would like a refill or a customer be able to ask the server for a refill, but NEVER a refill be brought to a table without it being ordered. There should NEVER be something brought to someone's table that was never ordered. A customer should decide if they would like some more drink or even the same drink. I hate when servers make decisions for me, when it's the customer's decision if they want another refill or not, not the wait staff's.

Hey Dumbass, soft drinks are refillable. When you ordered a Coke, you ordered a refillable Coke. When I bring you a refill, I am bringing you what you ordered. You are a fucking asshole.

(Reply to this) (Thread)
Refills
[info]springs1
2006-11-07 01:35 am UTC (link)
"Hey Dumbass, soft drinks are refillable. When you ordered a Coke, you ordered a refillable Coke. When I bring you a refill, I am bringing you what you ordered. You are a fucking asshole."

First off, YOU'RE THE ASSHOLE. Second of all, when people normally order, they say "I would like **A** COKE". THEY DON'T SAY "I would like a "REFILLABLE COKE", DO THEY?

Just because you can get free refills on soft drinks and tea, DOESN'T MEAN YOU WANT THE SAME FLAVORED DRINK EVERY FUCKING TIME OR THAT YOU EVEN WANT MORE DRINK!

A person orders "a coke", they are ordering ****ONLY**** ONE COKE. Just because it's "FREE", doesn't mean the person wants it.

You are the asshole that doesn't care about what the customer wants, because you'd rather give them what **YOU** want to give them. HOW DO YOU KNOW UNLESS THEY TELL YOU OR YOU ASK THEM? YOU CAN'T READ MINDS!

(Reply to this) (Parent)(Thread)
Re: Refills - [info]_krunkee_, 2006-11-14 12:22 am UTC
Re: Refills - [info]springs1, 2006-11-14 02:35 am UTC
Re: Refills - [info]_krunkee_, 2006-11-14 06:36 pm UTC
Re: Refills - [info]springs1, 2006-11-15 01:15 am UTC
Re: Refills-Continued - [info]springs1, 2006-11-14 02:36 am UTC

[info]calandria
2006-11-06 05:12 am UTC (link)
Oh, my god. You're making my head hurt.

Personally, I, and everyone that I have ever been out to dinner with, LOVES it when the server brings us a refill without asking.

It's not the waitresses' job to check the prices. It's their job to take your order, bring you your food, and enter things in the computer. They have no control over what the prices in the computer are.

You say you ask politely by saying "this was supposed to come with ranch." That doesn't sound polite, it sounds downright RUDE. Asking politely would be something like "May I have a side of ranch please?"

You are not the center of the known universe. They don't have to serve you and only you. Servers get orders and bring out food/drinks much like a assembly line. They take everyones orders, and then bring out everyones food.

Why don't you just stay at home and make your own, then you don't have to be annoyed because servers don't wait on you hand and foot every second of your stay at the restauraunt. I'm sure they would be much happier without you there.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-07 01:55 am UTC (link)
It's not the waitresses' job to check the prices."

Is the "MANAGER" charging me? HOW is HE OR SHE responsible for overcharing or undercharging me? It's the PERSON that is charging me that is responsible for the price, which happens to be the "SERVER." If the price is wrong in the computer, it's the job of the **SERVER** TO TELL THE MANAGER it doesn't match the menu price.

WHY do you think it's the "CUSTOMER'S JOB" to BABY-SIT YOUR ASS? WHY SHOULD IT BE THE CUSTOMER POINTING OUT TO *YOU* A WRONG PRICE YOU CHARGED THEM? WHY DO YOU THINK CUSTOMERS ARE SUPPOSED TO DO
*************YOUR**************JOB? IT'S NOT MY JOB TO CHECK THE PRICES! MY JOB IS TO PAY THE *CORRECT* BILL.

"They have no control over what the prices in the computer are."

They have control over "COMPARING THE PRICES WITH THE MENU AND THE CHECK", so they have control over ***ANY*** OVER OR UNDERCHARGES THAT OCCUR. They have "CONTROL" OVER TELLING THE MANAGER ABOUT IT, INSTEAD OF THE "CUSTOMER" ENDING UP TELLING THEIR SERVER ABOUT IT! REMEMBER, MY SERVER IS CHARGING ME, NOT THE COMPUTER, NOT THE MANAGER, *************YOU************ ARE, SO IF THE PRICE DOESN'T MATCH THE *ADVERTISED* PRICE IN THE MENU, *YOU* ARE RESPONSIBLE FOR TELLING YOUR MANAGER. CUSTOMERS ARE *******NOT********* RESPONSIBLE FOR BABY-SITTING SERVERS! My job is not to "DOUBLE CHECK" IF YOU DID YOUR JOB CORRECTLY. Just because the manager didn't put the correct price into the computer, DOESN'T mean you have to overcharge or undercharge me that price. BRING IT UP TO THE MANAGER! Don't let the "CUSTOMER" have to catch the mistake.

"That doesn't sound polite, it sounds downright RUDE."

I DIDN'T SAY I SAID THAT. I said I say: "I ordered a side of ranch."

Also, it' DOESN'T sound rude to say it is supposed to include ranch if
I would have said that, because think about it, if the server didn't VERIFY what they were bringing to me(SOMETHING **OBVIOUSLY MISSING**), THEY are being UNCARING to me, SO I want them to know that they did "FORGET" something. I want to let them know WHY they aren't getting a 20-25% tip. I am NOT being "mean" if I did say "It supposed to come with ranch", because I am just telling them what it's supposed to come with. THEY SHOULD KNOW BETTER THAN ME IF THEY SPEND MORE TIME THAN I DO THERE. Doesn't that make sense? Times when a condiment was missing from what it said on the menu, the servers didn't say they were sorry. So WHY THE HECK should I be "SO POLITE" to them, when THEY AREN'T polite to me by at least saying they are sorry? BEING NICE IS A 2-WAY STREET! I've even said "thank you" when severs forgot extra condiments I asked for at times, but still NO SORRY. Being nice doesn't always mean the server will be just as nice back.

My point is, they are being UNCARING towards me by not double checking the order, so "WHY" I can't let them know they forgot it? I don't see ANYTHING wrong with that. I am NOT yelling at them or being rude in "ANY" way.

When they get the tip I gave them, they may not even REALIZE "WHAT" they did wrong. I don't want them to think I tip low normally or anything. A lot of people I read on the internet said to tell the server what they did wrong, because they may not realize what they did wrong.

(Reply to this) (Parent)

[info]minthoney
2006-11-06 05:26 am UTC (link)
If you have a Coke, and I bring you a refill before you finish the first Coke, you can still order a Dr. Pepper from me and I will still have time to take back the Coke refill and get you your Dr. Pepper before you ever even finished teh original Coke. So I didn't waste one GD moment of your time.

(Reply to this) (Thread)
Refills
[info]springs1
2006-11-07 02:22 am UTC (link)
"So I didn't waste one GD moment of your time."

You DON'T GET IT YOU IDIOT. You went to get a refill instead you COULD have been at my table FASTER to find out what I really wanted, but instead you wasted your time at the bar area or fountain drink area to get a drink for NOTHING, which IS WASTING TIME that I could have had my drink just THAT MUCH QUICKER TO MY TABLE. YOU ARE REALLY STUPID NOT TO SEE THAT YOU WOULD HAVE WASTED **TIME** FOR EVERYONE YOU SERVE BY DOING **ANY** TASK FOR NOTHING.

You just ADMITTED you would take "TIME" to take back the coke refill. THAT'S WASTING TIME THAT YOU COULD HAVE BEEN AT MY TABLE WITH WHAT I TRULY WANTED, WHICH WOULD BE A DR. PEPPER INSTEAD JUST THAT MUCH SOONER. YOU ARE AN IDIOT!

(Reply to this) (Parent)
(no subject) - [info]sugar_magnolia5, 2007-03-29 05:12 am UTC
Switching Soft Drinks - [info]springs1, 2007-03-30 12:15 am UTC
Re: Switching Soft Drinks - [info]sugar_magnolia5, 2007-03-30 02:39 am UTC
Re: Switching Soft Drinks - [info]springs1, 2007-03-31 02:33 am UTC
Re: Switching Soft Drinks Continued - [info]springs1, 2007-03-31 02:34 am UTC
Re: Switching Soft Drinks - [info]springs1, 2007-03-31 02:53 am UTC
Re: Switching Soft Drinks - [info]springs1, 2007-03-31 02:59 am UTC

[info]_krunkee_
2006-11-06 06:51 am UTC (link)
1) Your server (depending on the restaurant) should greet you in a minute or so, sometimes less.

2) There is a reason they put people in sections, so they can do a bunch of things at once. Plus, what happens when someone asks them a question? Is your server supposed to look at them and say, "Hold on, this guest is more important than you. I'll be back in just a minute for YOUR demand."

3) If it's not on your bill, it's not on the grill slip and when ticket times look somewhere near 10-15 minutes, 3 other tables have been rung in. (P.S. It's not your turn anymore)

4) I agree, but if we are going on a turn by turn basis, you're looking at somewhere near 20-30. How's that for logic?

5) Have you ever yelled at your computer before? How about watching the computer crash? Credit card satellite down? Need to call the company for authorization? How about the next person who demands that it's their turn? On the other hand, if technology is functioning correctly then 10 minutes is unacceptable.

6) Touchscreens are a bitch. No server actually runs around and checks the prices on the menu after each person orders. Not to mention many places lack the ability to change that price in their own computers. Plus they don't program the computers, the corporate offices or the GM does, yell at them. If they want to change it they have to call tech support and in those cases, you're looking at 40 minutes to even get a response to your complaint. If you're that pissed off about it, ask someone for 4 cents. I bet you carry a calculator and bust it out to find out what a 10.5% tip is.

7) Once again, this whole menu thing, jesus christ, shut the hell up. Servers don't do the sauces, they are too busy handling assholes like you. Kitchen does sauces and when they aren't screaming at you to get the food out of the window, yes, it's checked. For the mozzarella sticks, maybe you should use clearer language, maybe you mumble, maybe they heard a small child start crying in their section and had to make sure the damn thing didn't fall out of its high chair. If you want both, clearly state, "I want marinara AND ranch with those." See how easy that is?

8) In some places servers are REQUIRED by POLICY to refill a drink when it hits halfway without asking. You can't switch soft drinks in most places, if you did it to me and were an asshole as it appears, I would charge you for both. Food cost is a bitch and arguing with managers about why you switched something on a check or the person's drink is very yellow instead of brown is a pain in the ass because they have to worry about if their materials are being accounted for. You are bitching at the wrong people, you need to call corporate and not fuck over your server every single time because they are following company policy. Free refills on soft drinks means you get a refill on the soft drink you originally ordered. The people that were letting you do it without charging you just don't feel like dealing with you. My restaurant specifically calculates food cost based on the actual item they order. If anyone bent the rules for one person, they have to bend them for everyone and that throws food cost out of whack entirely and then your manager loses their bonus and then you have to hear about it.

Stop dining out and acting like you are so much smarter than everyone else because the extensive use of astericks leads me to believe that you are not above the average intelligence. It's no wonder you recieve poor service, they recognize you and when other people pull that shit, they think about you. You are the customer that everyone mocks and makes fun of in the back of the house.

Oh yeah, one last thing. We are SERVERS, not waitresses. Thanks.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-08 01:43 am UTC (link)
"No server actually runs around and checks the prices on the menu after each person orders."

I am NOT saying to check the prices RIGHT after they order, I am saying check the prices BEFORE the check is given to the customer.

"Not to mention many places lack the ability to change that price in their own computers."

No matter what, there's NEVER, EVER, EVER, an excuse to overcharge someone. I hope some overcharges you to see how it feels.

"Plus they don't program the computers, the corporate offices or the GM does, yell at them."

WHO'S CHARGING ME THOUGH? IS IT THE CORPORATE OFFICE OR GM OR IS IT MY SERVER? It's MY SERVER, SO THEY ARE 100% RESPONSIBLE FOR THE CORRECT PRICE BY MAKING AN EFFORT TO PREVENT AN OVERCHARGE BY GOING TO THE MANAGER TO TELL HIM OR HER ABOUT THE DISCREPANCY. WHY SHOULD IT BE ON THE CUSTOMER TO PRESENT THIS MISTAKE TO A PLACE THAT SERVERS ARE AT MOST OF THE TIME LONGER THAN THE CUSTOMERS EVER WERE? I SHOULDN'T have to go to the manager or to my server to tell them this. THAT ISN'T "MY" JOB. My job is to get charged correctly and if that means the server has to make sure the price is right, SO BE IT! IT ISN'T THE CUSTOMER'S JOB TO BABY-SIT THE WAITSTAFF!

"If they want to change it they have to call tech support and in those cases, you're looking at 40 minutes to even get a response to your complaint."

NOPE, my situation was remedied in less than 5 minutes for the 4 cents the 2 times it happened and then 10 minutes when I was charged $7.29 for a sandwich that was $6.99. In the 4 cents case, they just altered the credit card amounts 4 cents less. In the sandwich situation, the **MANAGER* VOLUNTEERED to give me HALF off the sandwich of the $6.99 price.

"If you're that pissed off about it, ask someone for 4 cents. I bet you carry a calculator and bust it out to find out what a 10.5% tip is."

You are one UNCARING ASSHOLE. I REALLY, REALLY HOPE SOMEONE OVERCHARGES YOU TIME AFTER TIME AND SEE HOW AGGREVATING IT FEELS TO HAVE TO WAIT FOR IRRESPONSIBLE SERVERS TO TELL A MANAGER AFTER YOU'VE PRESENTED THEM WITH THE MISTAKE, NOT KNOWING IF THEY INTENTIONALLY DID IT EVEN. That's even MORE of a delay than if the server catches it BEFORE they hand it to the customer. WHY WOULDN'T YOU WANT TO PREVENT AN OVERCHARGE OR AN UNDERCHARGE? I've had quite a number of times been UNDERCHARGED.

"Servers don't do the sauces, they are too busy handling assholes like you. Kitchen does sauces and when they aren't screaming at you to get the food out of the window, yes, it's checked."

WHATEVER HAPPENED TO "SELF-RESPONSIBLITY?" So if someone said it was safe to jump off a roof, YOU WOULD? ARE YOU THAT NIEVE? You have a pad of paper that has the written order down, WHY NOT USE IT FOR WHEN IT MOST COUNTS, THE FINAL RESULT? You are just TOO LAZY ASS TO VERIFY WHAT'S ON THE PLATE. The cooks may mess up, but does that mean my SERVER has to also? OF COURSE NOT. You don't bring wrong or missing food to the table. It's like DUH when you see that there's the wrong side dish on the plate. It's NOT the CUSTOMER'S job to REMIND you of items, it's **YOUR** job to make sure the customer has EXACTLY what they ordered as far as what you can actually *SEE* is wrong or missing. I AM NOT TALKING ABOUT THINGS YOU CAN'T SEE LIKE A PICKLE UNDER A BUN or something like that.

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]sarahsaturn, 2007-05-25 06:57 am UTC
Re: Restaurant Service - [info]springs1, 2007-05-25 01:25 pm UTC
Restaurant Service - [info]springs1, 2006-11-08 01:50 am UTC
Re: Restaurant Service - [info]meowmeowbutt, 2006-11-21 06:43 pm UTC
Re: Restaurant Service - [info]springs1, 2006-11-22 05:21 am UTC

(Anonymous)
2006-11-06 08:40 am UTC (link)

Oh, and if you use a credit card, that's great. But don't drop $100 dollar bills on small checks and think we magically have all this change on us. That slows us up since we have to go get change. Which means your change will take a lot longer. I normally start the night with a $20 bank. Why on earth do people assume we walk around with $1000 in change on a daily basis? That is not only retarted, since that is personal cash we can use to pay bills. It's also incredibly unsafe to be walking around with that much money on a daily basis.

I have been told the check is important, because its the last chance to make a good impression and juice that last bit of tip out of you. But, if my service up until this point has not impressed you, the extra dollar isn't worth it. And if it has and you have had a good time, then it won't hurt the tip too bad in most cases.

6.)I have never ever added items onto a check that were not at the table. Nor have I gotten table bills confused. I agree that an apology should be made if these things happen. However, I don't stare intently at your bill before I deliver it to make sure nothing is $.04 more. Why would I? Thats a waste of that precious time you are so concerned with. And how exactly is a computer error a servers fault? It's not. Don't be rude about it.

I would also just like to say that if you stress out over $.04 that is really just, more or less, pathetic. Come on. You can find that on the ground durning the day. I actually round up to the nearest dollar when I bring change back. If your bill is $24.32, you get $25. Why? Because it's not woth my time to worry about change. Gentleman and ladies don't jingle. Coins are low class and trashy. If you are really as hard off and as poor to be that stressed over change, why are you eating out?

7.) This relates back to food runners. When I take food out, it's perfect. When someone else does, I have no control over it. They get things wrong. So do our line cooks and our head chef. I have gotten into verbal fights with our head chef because he will expo (oversee the line and get orders on trays to run out) and has sent things out that are wrong. Do not assume I don't know what I'm doing because someone else doesn't know what they are doing.

8.) I feel thats the most retarded thing I have ever heard. We get written up where I work if your glass goes more than half way down. I'm not risking my job because you would like to be asked if you would like a refill on your Diet Coke with 1 slice of lemon, 1 slice of lime, and, exactly, 8 ice cubes. How can you possibly get mad for me being generous and bringing you a refill? I have had people say, "Oh that's very kind, but you shouldn't have..." and that's ok. I can take it back if you really don't want it. Even if you want something else. Maybe you should be thankful they are on the ball enough to bring you a drink in the first place, instead of looking for something to get pissed at?

Now, about me. I work at a 5 star beach resort and club. I work in the lounge area, the tiki bar, main restaurant, and banquests for weddings and the like. They fire people on a regular basis for not being up to their standard. I am well liked and secure there, if that tells you anything. I can manage several tables at a time and have gone up to 18 at one time before. Normally I have a 5-8 table section.

Also, I NEVER write anything down. I have won many a bet with customers over getting everything write. The only time I write things down are large parties (10 or more) that have several seperate checks. And this is just for organizations sake. So all of your bold print about writing things down is idiotic. I'm sorry, if you believe a waiter must write things down to be efficient, you're really just sitting up on a high horse and making excuses to be a bitch.

(Reply to this) (Thread)
Wrong Prices in the Computer
[info]springs1
2006-11-11 05:29 pm UTC (link)
"And how exactly is a computer error a servers fault? It's not. Don't be rude about it."

It's their fault, because *THAT PERSON* is the one that is charging me. Think about it. It's one thing if you are at Wal-Mart and overcharge someone, because they have billions of items that have "CHANGING PRICES" every single solitary day. One week it may be a certain price, another week it's a different price. With those thousands, billions of products, NO I don't feel the cashier is at fault at a grocery store or Wal-Mart for overcharges, but at a restaurant, approx. about 100 at the most(I actually counted there are around 80 or so at Applebee's), that don't have prices changing a lot at all. I would say most price changes in restaurants are once a year or so. The ribs at Chili's where we live is STILL $13.99 and it's been that way over a year ago. My point is, since the server has maybe 10 items or in our case usually LESS than 10 items(depending on the number of people in the party), there's no reason why they can't compare the prices on the menu with the check. So if they only have let's say 10 items on the check, some of those items you may already know like soft drinks even. At Wal-mart, normally people have more than 10 items normally when they shop and they don't have a written list they can compare every price to, nor would I expect them to, because they have thousands of items that have prices changing. I understand it takes 20 seconds or so to compare the menu with the check depending on how many things are on the bill, but wouldn't you rather not overcharge or undercharge someone? I understand the likelyhood is minimal so why do it, but I've had MORE times I've been UNDERCHARGED than overcharged. I can't tell you how many times I've not been charged for soft drinks. You DO have the POWER to check the check just as the CUSTOMER does. THEY SHOULDN'T BE BABY-SITTING YOUR ASS! It's ***YOUR JOB**** TO GIVE ME THE CORRECT CHECK. Your too **LAZY** to double check the check, so of course the tip will be reflected to a zero or more depending on if you profusely apologize. HOW do I know it's not intentionally done to get a higher tip? HOW DO I TRULY KNOW?

I am NOT rude about it, but I am VERY PISSED OFF that I have to wait LONGER to leave and in the back of my mind, not truly knowing if it was intentionally done.

The person's fault is the person that is *CHARGING* me, considering restaurants don't have changing prices every day or week or even every month and that there's not NEARLY as many items as stores have.

Let's say this is the check:

2 cokes $3.98($1.99 each)
1 burger entree $5.99
1 steak entree $15.99
1 mozzerella sticks $6.99
1 cheesecake $4.99

That would be a typical check if the customer didn't order any alcohol and if they would, normally, they don't even have prices of that in a lot of restaurants such as Chili's. They DON'T have the prices of their margaritas. I know that for a fact.

So this party of 2 only has 5 items. You mean to tell me you can't verify 5 items? That you can't take less than 30 seconds to make sure the prices are correct?

You are one UNCARING and LAZY person. You act like we aren't supposed to be rude, well, you are being RUDE to us customers by bringing a check that has an overcharge on it, because you were TOO DAMN LAZY TO DOUBLE CHECK THE CHECK YOURSELF. Remember, it's ***NOT*** the customer's job to have to check the prices, it's the SERVER'S JOB to do that. DON'T PUT THAT RESPONSIBLITY ON US, because we are supposed to get the correct check. Our job is to be a customer, that's it, NOT to have to double check prices for you. I am **NOT** supposed to be doing YOUR JOB. YOUR job is to charge me correctly, NOT incorrectly.

(Reply to this) (Parent)(Thread)
Re: Wrong Prices in the Computer - (Anonymous), 2006-11-12 01:41 am UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-12 04:39 am UTC
Re: Wrong Prices in the Computer-CONTINUED - [info]springs1, 2006-11-12 04:47 am UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-12 04:50 am UTC
Re: Wrong Prices in the Computer - [info]ishtar_626, 2006-11-13 02:50 pm UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-14 01:48 am UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-12 05:30 am UTC
Re: Wrong Prices in the Computer - (Anonymous), 2006-11-12 12:10 pm UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-12 03:14 pm UTC
Re: Wrong Prices in the Computer - [info]springs1, 2006-11-12 03:20 pm UTC
Overcharging - [info]springs1, 2006-11-11 06:02 pm UTC
Bringing Food Out and Refills - [info]springs1, 2006-11-11 06:26 pm UTC

[info]angelofsaturn
2006-11-06 10:00 am UTC (link)
Must have grown accustomed to people spitting in your food by now eh?

And seriously 4 cents will not break you.
If it does when why do you bother to eat out?
In fact I'll send you the 4 cents so you can STFU about it.

(Reply to this) (Thread)

[info]springs1
2006-11-19 05:54 pm UTC (link)
"And seriously 4 cents will not break you. In fact I'll send you the 4 cents so you can STFU about it."

EVERY CENT ADDS UP. It's about that the servers are TOO DAMN LAZY AND UNCARING TO TAKE THE ***EFFORT*** TO MAKE SURE THEY ARE CHARGING YOU CORRECTLY. THEY JUST ***TRUST*** THE COMPUTER. HOW STUPID OF THEM TO TRUST THEIR "MANAGER" FOR THEIR TIPS THEY WILL MAKE.
You make *YOUR OWN DESTINY* IN LIFE BY NOT TRUSTING PEOPLE IF YOU DON'T HAVE TO. Like if a person is delivered food without utensils, the **SERVER** should be OBSERVANT to notice this BEFORE you deliver the food. You can't expect the customers to fetch utensils themselves or to have to tell you. THAT'S NOT GOOD SERVICE.

"If it does when why do you bother to eat out?"

I like the food and drinks. I like being a restaurant when things do go well.

(Reply to this) (Parent)

[info]bestdaywelived
2006-11-06 01:46 pm UTC (link)
You're a dipshit asshole who clearly only eats out at shitty chain restaurants.

You've clearly never served. If you say that you want "ranch" with a sandwich that comes with barbeque, you need to specify that you want both. ALSO, you should fucking be thankful that people are automatically bringing you refills.

(Reply to this) (Thread)
Condiments That "COME WITH" an Item and Refills
[info]springs1
2006-11-24 12:23 am UTC (link)
"You've clearly never served. If you say that you want "ranch" with a sandwich that comes with barbeque, you need to specify that you want both."

WHY say something that's ALREADY LISTED on the *MENU*? If the menu states it "COMES WITH SUCH-N-SUCH" it SHOULD and SHOULD BE EXPECTED TO UNLESS THE CUSTOMER SAYS THEY DON'T WANT IT OR WANT TO SUBSTITUTE IT. If you "ASSUME" something, that's YOUR PROBLEM, NOT MINE. I don't know WHERE you get that it would be a "SUBSTITUTION" if the customer doesn't SAY it is? I go off of the MENU when I order just as EVERYONE does.

Think about it, WHY would a customer think they WOULDN'T have the marinara with the mozzerella sticks if the description states it "COMES WITH MARINARA?" Think about it from the "CUSTOMER'S POINT OF VIEW", if it's listed ALREADY on the menu, WHY MENTION IT? It just doesn't make sense to mention something "ALREADY LISTED" on the MENU. Like when I order a burger that the menu states "COMES WITH FRIES", that means I will get fries even though I DON'T EVER, EVER, EVER MENTION FRIES. Think also about 99% of the times it's FREE for the extra condiment, so WHY NOT JUST BRING IT IF THE CUSTOMER DOESN'T STATE IT'S A SUBSTITUTION OR THEY DON'T WANT IT, because it's in the DESCRIPTION on the menu that it "COMES WITH THAT ITEM?" Think about what the ****MENU***** STATES, NOT WHAT YOU "ASSUME" a customer means.

http://www.redlobster.com/discover/lunch_appetizers.asp

"Mozzarella Cheesesticks
Served with tangy marinara."

See the MENU description. Customers go by the "MENU DESCRIPTIONS" when they order and put 100% BELIEF in the menu it will hold true when their food arrives. Even though I may order just like this: "I would like the mozzerella sticks with a side of ranch", that has ABSOLUTELY NOTHING, NOTHING, NOTHING to do with that SOMEONE ELSE at my table that I may be sharing the appetizer with(MOST appetizers are SHARED) may want the marinara or I may want it also or maybe I'm ordering it for my husband or other people at my table. YOU DON'T TRULY KNOW DO YOU?

"ALSO, you should fucking be thankful that people are automatically bringing you refills."

Thank them for being UNCARING to find out if ****I**** truly do want it and thank them for being TOO DAMN LAZY TO FIND OUT FROM ME FIRST BY COMING TO THE TABLE? I DON'T THINK SO! Thank them for being LAZY? You've GOT TO BE KIDDING ME. Thank them for making a decision that is ONLY ***MINE*** to make, NOT THEIRS! WHY would I thank them for WASTING MY TIME if I want something else or don't want it? That doesn't make ANY SENSE. It just shows how UNCARING they are not to come to find out what the ***CUSTOMER*** really wants. Even if I end up wanting it, the fact that they were TOO DAMN LAZY to find out first is VERY ANNOYING to see how LAZY and UNCARING they really are.

(Reply to this) (Parent)

[info]classifiedpeon
2006-11-06 06:30 pm UTC (link)
I treat people the way they treat me.

So, let's see if I'm reading this right. If they're really polite and, despite doing the best they can, are a little slow due to having a lot of customers, some problem in the kitchen, etc., you'll still give them a bad/no tip because you feel you've been treated in some unacceptable way? You'll let your small tip, or lack thereof, make some statement about how OMGHORRIBLE! the service was due to something that might be beyond their control?

Sorry, but it just seems to me that how you treat someone is in the form of how you speak to them/respond to them/whatever. It doesn't come down to "She treated me like shit because I didn't have my super-hot plate of food in two nanoseconds!"

If they're rude, sure...base your tip on how they treat you. But if they're being polite and doing the best they can, basing your lack of tip on how they're "treating you" is a little...off. It would be more to the point to say that you're just nitpicking and not wanting to give them anything because they didn't stand up to your unreasonable expectations.

*Shrug* Just my two cents. You can justify it in whatever way you'd like, but heldbydarkness said it best: You can either want speed, or you can want efficiency. There is very little someone can do to give you both - at least to the degree you seem to demand. And I have a strong suspicion that, even if they did, you'd find something to complain about.

You can save the randomly-capitalized flaming, as well. I don't need a novella-length rant at me that will only reaffirm my opinion.

You make me very glad I'm not a waitress.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-19 04:15 pm UTC (link)
"The service was due to something that might be beyond their control?"

I do know what's in and out of their control. If they can catch the mistake because if they are the last person to see the mistake without having to touch someone's food, THEY ARE AT FAULT for the act of "BRINGING IT TO YOU WRONG." If I can catch the mistake without having to touch my food, SO CAN MY SERVER! NO EXCUSES! If a food runner is taking me my food, then my food runner is at fault if I have a mistake that is OBVIOUS UNLESS, my server printed the ticket incorrectly. Also, my server CAN go put the order into the computer RIGHT AFTER they get it INSTEAD of bussing a table first. People should take PRIORITY over dishes. There ARE MANY THINGS in the "SERVER'S CONTROL."

"unreasonable expectations"

I don't have unreasonable expectations. It's NOT unreasonable to think your food will come to you correct as far as VISABLE mistakes are concerned that are completely OBVIOUS without having to touch the person's food. WHY WOULD *ANYONE* THINK THERE FOOD IS NOT GOING TO BE CORRECT? WHY WOULD THEY THINK SO NEGATIVELY? IF THEY WOULD, WHY THE FUCK GO OUT TO EAT IN THE FIRST PLACE? Also, it's NOT UNREASONABLE to believe you won't get overcharged.

"You can either want speed, or you can want efficiency. There is very little someone can do to give you both - at least to the degree you seem to demand. And I have a strong suspicion that, even if they did, you'd find something to complain about."

I'd rather have EFFICIENCY **ANY** DAY than speed. I don't want to be pissed off because I have an overcharge or my food is not correct as far as what the server CAN SEE without having to touch my food.

(Reply to this) (Parent)(Thread)
Re: Restaurant Service - [info]classifiedpeon, 2006-11-19 04:30 pm UTC
Re: Restaurant Service - [info]springs1, 2006-11-19 04:54 pm UTC

[info]bluerosefairy
2006-11-06 08:44 pm UTC (link)
Good Lord, are you abusing the capslock key.

And while I'd comment to each and every one of your inane points, I'd like to keep my sanity intact. Besides, everyone else has already torn you a new one and I try not to kick people when they're down. But I have to respond to this little gem:

In other words, when I order, it's MY turn now, so don't go greet the next table until you are finished with getting the soft drinks.

First of all, this is not kindergarden. You don't necessarily get turns. I will try to get to all of my tables in the order they sat down, but that's no guarantee that their food/drinks/checks will be finished in that order. If I'm trying to be as polite as possible to 5 different tables, you can bet that if the food for the table next to you is ready, I'm going to make sure it goes out before I take your drink order. Wait staff have priorities that sometimes (what a shock!) are not in tune with the customer's, and most people understand that without throwing your type of hissy fits.

And this one:

If you are too damn lazy to verify that the price does not match the menu, you deserve NOTHING(UNLESS I GET A HUGE APOLOGY).

99.9% of the time, the price does match the menu. On that .1% of the time, which you're focusing on, there could be all sorts of explanations for the mistake, NONE OF WHICH are the server's fault. If it were me, I'd have apologized to you already for the mishap, and if you think I'm bending over backwards to fix what is not my mistake, but either the computer's or the menu's, you've got another thing coming. As I've said, I've most likely got 4 other tables to deal with, and you being a complete bitch isn't going to make me more apologetic.

It's obvious you've never waited a table in your life. Please stop acting as if you're entitled to criticize a business you've never been in.



(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-19 03:07 pm UTC (link)
"First of all, this is not kindergarden. You don't necessarily get turns."

Tell that to the people in line at a grocery store or ANY place that has a line. YOU WILL GET YOURSELF YELLED AT IF YOU CUT IN FRONT OF SOMEONE. So it's OK to YOU to let someone cut ONLY if someone is dining in at a non-fast food restaurant? NO, IT'S NEVER, EVER, EVER, OK TO CUT IN FRONT OF SOMEONE, EVER!

"I will try to get to all of my tables in the order they sat down, but that's no guarantee that their food/drinks/checks will be finished in that order."

I KNOW this already. I am talking about things such as soft drinks, tea, or water that aren't drinks that need mixing.

"If I'm trying to be as polite as possible to 5 different tables, you can bet that if the food for the table next to you is ready, I'm going to make sure it goes out before I take your drink order. Wait staff have priorities that sometimes (what a shock!) are not in tune with the customer's, and most people understand that without throwing your type of hissy fits."

WHY WOULD I EXPECT **ANY** DEFINATELY? THE PEOPLE'S FOOD WERE ORDERED ***BEFORE*** WE ASKED FOR DRINKS, SO IT'S THE ONLY FAIR AND RIGHT THING TO DO TO GET THEIR FOOD ***BEFORE*** GETTING OUR DRINK ORDERS.
DON'T YOU GET "GOING IN ORDER" MEANS? IT MEANS EVEN IF LET'S SAY I ASKED FOR THE CHECK, IF TABLE 5'S MARGARITA IS READY, WELL, DON'T BRING US OUR CHECK FIRST, GO GET THEIR MARGARITA, BECAUSE THEY ASKED FOR THAT MARGARITA **************************BEFORE********************WE ASKED FOR THE CHECK.

"NONE OF WHICH are the server's fault."

It's the server's fault that she or he didn't double check the prices according to what the customer sees, which is the MENU. Answer these questions: "WHY SHOULD A CUSTOMER KNOW THE PRICES ***BETTER*** THAN THE SERVER DOES?" "WHY SHOULD THE CUSTOMER HAVE TO DOUBLE CHECK THE PRICES THEY ARE BEING CHARGED?"

You know it's ***NOT*** the "CUSTOMER'S" JOB to BABY-SIT the wait staff. The customer is supposed to get charged correctly and not have to double check their server. If you think that someone should "PAY YOU" for be TOO DAMN LAZY TO DO YOUR JOB CORRECTLY, YOU'VE GOT ANOTHER THING COMING?

"If you think I'm bending over backwards to fix what is not my mistake, but either the computer's or the menu's, you've got another thing coming."

But answer this question: "WHO IS CHARGING ME?" MY SERVER IS, NOT A FUCKING COMPUTER, A HUMAN BEING THAT HAS A BRAIN THAT SHOULD BE **SMARTER** THAN A COMPUTER IS. So I can't believe you are blaming a machine or a paper on why you overcharged someone. THE GALL, I mean, WHERE THE HELL DO YOU GET OFF? You have SOME WAY to VERIFY that the price is correct, so WHY ARE YOU SO DAMN LAZY TO DOUBLE CHECK THE PRICES? QUIT BLAMING A MACHINE OR A MENU FOR ***YOUR*** ACTIONS!

It's ************YOUR************ MISTAKE because you are the person that is charging me and handing me the check. This is NOT like a grocery store where prices change every day or week and they have thousands of products instead of less than 100 items on a menu. In a years time or more, prices change in restaurants, NOT daily like stores do. The cashiers at grocery stores also don't have a mini booklet to verify every price, which they would have to walk to the shelves each time. You wouldn't expect a cashier to do that, but with a menu, you have a WAY to verify the prices without having to look on shelves. My point is, you have a "CHEAT SHEET" to verify the prices with. If a check has only 6 items you mean to tell me you are SO LAZY not to verify the prices? I mean really. Even if it was 20 items, you SHOULD verify what you are charging people. I'd rather have a longer wait and not be overcharged, HONESTLY, that's the TRUTH! Don't you think MOST people would rather not be overcharged? Why can't you take some "SELF-RESPONSIBILITY for what you are charging people?

(Reply to this) (Parent)

[info]violetice
2006-11-07 04:08 am UTC (link)
As a waitress, I can't not comment on this post.

1. If it's pretty slow in the restuarant, then I'd generally tend to agree with you here. However, if it's really busy, or the server has gotten several tables at once, it's usually more effient to take a couple orders at once. I'd rather have three tables wait three minutes each, than have one wait one minute and the other two wait six minutes. Also, let's say I take your food order, and on the way to computer another customer that I am waiting on approaches me. I can't ignore them, as they would think I was being rude. So I talk to them and see what they need, then I put your order in the computer and then I go get whatever the second customer wanted.

2. See above

3. I agree. If the person that took out your order also brought out your food, then there shouldn't be anything missing, and if there is, they should apologize. However, if someone else brought out your food, chances are they didn't know you wanted an additional side of something. For example: at my restaurant, servers are responsible for getting sides of dressing. I would write that on my notepad, but I wouldn't put it in the computer because I'm responisble for getting it, not the cooks. So if someone else takes out my food while I'm at another table, they're not going to know it needs a side of ranch.

4. I agree that checks should be brought out as soon as possible, but occasionally servers will get stuck doing something that prevents this. For instance, at my restaurant, servers must also take delivery orders. If it's a large, complicated delivery order and there's no other servers around at the time for me to hand off the phone to, I'm stuck taking it. I can't put them on hold and run off a check (as much as I'd like to). However, when this does happen, I make sure I apologize and explain I was stuck on the phone taking a large delivery. If it takes 10+ minutes for a server to bring out a check (or any other simple request), then yeah, they should at least offer some apology or explanation.

5. This varies from restaurant to restaurant, I guess; at mine the majority of people pay at the till, so if there's a few tables leaving at once and there's a line, there's nothing we can do about it. Our till computer is also used to take orders, so if another server is hogging the computer, so to speak, I can't settle the check until they're done.

6. Mistakes happen. I've dropped off the wrong ticket to the wrong table before on accident. However, if I did make a mistake and it was pointed out to me, I think it's my responsibility to make sure it's corrected as soon as possible.

7. I agree here; unless you specifically state that you want ranch instead of marinara, they should bring out the required marinara and the ranch you asked for.

8. This is a tricky one. For every customer like you that hates it when they get their free refill without asking for it, there is a customer that expects to get free refills without having to ask. I'm serious; I've stopped at tables and I see their pop is less than 1/3 full, so I ask if they would like another Pepsi, and they give me this irritated look and say "yes" with this tone that means "no shit you should get me another Pepsi, why do I have to ask?" I can't win.

(Reply to this) (Thread)
Restaurant Service
[info]springs1
2006-11-19 05:47 pm UTC (link)
"It's usually more effient to take a couple orders at once."

Then you are delaying the FIRST people that ordered from having their drinks or food as quickly as they COULD have had them. That's really NOT the FAIR thing to do and you KNOW IT.

"I'd rather have three tables wait three minutes each, than have one wait one minute and the other two wait six minutes."

What is truly "FAIR" or the "RIGHT THING" though? It's actually getting one order, going to get their drinks and going to put the order into the computer. Then the second table do the same then third table do the same. If I was in that situation I would say as I was delivering the drinks IMMEDIATELY say "I'll be right back". I wouldn't give them ANY chances to say they would be ready to order. If they would end up telling me they'd want to order their food, I'd let them order the food and just go put their drink and food order in the computer. I would TRY to be FAIR though when possible.

"Also, let's say I take your food order, and on the way to computer another customer that I am waiting on approaches me. I can't ignore them, as they would think I was being rude."

You could say after they are finished telling you what they want, that you have another request that came before that person's, but you'll get it right after you get the other customer's request.

"At my restaurant, servers are responsible for getting sides of dressing. I would write that on my notepad, but I wouldn't put it in the computer because I'm responisble for getting it, not the cooks. So if someone else takes out my food while I'm at another table, they're not going to know it needs a side of ranch."

You are admitting though that it's "YOUR JOB" to get the condiments, so if you depend on a "FOOD RUNNER" to bring it out, you aren't doing "YOUR JOB." In this situation, the ONLY person that KNOWS about it is "YOU." So WHY not get those condiments delivered BEFORE the meal arrives? I've had 5 servers since 2003 that VOLUNTEERED to bring condiments BEFORE my meal arrived because they didn't want to forget or the food runner to forget. I had one waitress last year at Chili's that said "They won't bring all this out" (2 sides of mayo, 1 side of mustard, 1 side of ranch, and 1 side of bbq sauce). She VOLUTEERED to make me happy. She got herself a 28% tip. Do you know WHY? SHE WAS "CARING" if I had my food correct. So if it's "YOUR JOB" to bring out the condiments and not the cook's or the food runners, then WHY WOULDN'T YOU BE BRINGING THE CONDIMENTS OUT YOURSELF AUTOMATICALLY BEFORE FOOD ARRIVES?

(Reply to this) (Parent)
Restaurant Service-Continued - [info]springs1, 2006-11-19 05:48 pm UTC
Re: Restaurant Service-Continued - [info]catnik, 2006-11-25 01:48 am UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-25 02:14 am UTC
Re: Restaurant Service-Continued - [info]catnik, 2006-11-25 02:40 am UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-25 02:34 pm UTC

[info]dancingdani
2006-11-08 03:22 am UTC (link)
If you came into my workplace and expected this type of service it better be at 3am when no one else is there. Servers are trained to multi-task. If I get double or triple sat I am going to take all the drink orders at once, get all the drinks at once, take all the food orders at once, put the orders in at once. And sometimes, just sometimes, when its busy seeing as I am human I get stressed and I forget things. Jesus christ. Waiting tables is one of the hardest jobs I have ever had because I had to deal with jerks like you... Not because its rocket science... it isnt.

(Reply to this) (Thread)
You Are Being UNFAIR
[info]springs1
2006-11-25 03:19 pm UTC (link)
"If I get double or triple sat I am going to take all the drink orders at once, get all the drinks at once, take all the food orders at once, put the orders in at once."

That's because you are an UNCARING BITCH. You don't care about people's waits that ordered before someone else. You are also TOO DAMN LAZY to make extra trips. If you are double sat. Let's say I am at a party of 2 and the next table that got seated right after us had a party of 6. Let's say you brought our drinks altogether. Then when it's time to get our food order, if you get ours, then wait to put our order into the computer to let 6 people order, you are delaying OUR order from being next on the list to get cooked by at least 2-3 minutes LITERALLY. People sometimes ask questions and it does take MORE TIME for 6 people to order than 2 more than likely. See, if I was the server, I'd have the DECENY to put the food order into the computer for the party of 2 FIRST since they were seated first, then go get the party of 6's food order. This way the food will get cooked as SOON as it POSSIBLY can. If you wait to put in the order after you get 6 people's orders, you have delayed the first table's food. WHY would you want to be that unfair? I know why, you are TOO DAMN LAZY AND UNCARING TO MAKE ANOTHER TRIP TO THE COMPUTER AND BACK TO THE TABLE OF 6. Think about it. It's TRUE.

"And sometimes, just sometimes, when its busy seeing as I am human I get stressed and I forget things."

You don't FORGET things unless you didn't even "ATTEMPT" to remember it by writing it down and going back to reread that written down request. If you go back to the pad of paper and make an astrick by the ones you have to go back to, you won't EVER FORGET, because you are taking the EFFORT to remember it by having it written down as well as going back to the pad of paper you have it written down on.

(Reply to this) (Parent)
Re: Restaurant Service-Continued
[info]mr_mom01
2006-11-24 04:52 pm UTC (link)
You're a big fat trailer park bitch aren't you? Poor trash like yourself always feels like they are owed something.

(Reply to this) (Thread)
Re: Restaurant Service-Continued
[info]springs1
2006-11-25 02:37 pm UTC (link)
"You're a big fat trailer park bitch aren't you?"

NO, I am 90lbs-92lbs 5'0". I live in a BRICK HOUSE that is completely PAID IN FULL. YOU ARE REALLY STUPID. I can still fit a dress I wore in 1992. I bet you can't say you can fit ANY of your clothes from that long ago? I have jeans I can still fit since 1997. I've NEVER lived in a trailer park you idiot.

(Reply to this) (Parent)(Thread)
Re: Restaurant Service-Continued - (Anonymous), 2006-11-26 01:37 am UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-11-29 03:12 am UTC
Re: Restaurant Service-Continued - (Anonymous), 2006-12-17 05:13 am UTC
Re: Restaurant Service-Continued - [info]springs1, 2006-12-17 07:34 pm UTC

[info]teppanyaki
2006-11-25 04:12 am UTC (link)
Rather than line-item, I'll drop my .02 here:

While I think some of your complaints have some merit(i.e. there are going to be some down times where waiting could be ridiculous), don't you think that your manifesto is due to a bad experience?

I agree -- I've had instances where the waitress DESERVED to get stiffed on a tip (i.e., waitress accidentally poured water on my wife, food was terrible (read: shrimp dejonghe should never be drowned in sherry) and no responsibility was taken to recook food)) -- but I'm not going to drop a waiter/waitress percentage points just because she was a minute over the time or if she switched the plates on us. Hell -- if servers keep filling my drinks (refillable or not), I'm going to tip them MORE. In other words, wouldn't you agree they're doing their job by being attentive to you?

Believe me, bad service can be frustrating -- I hate shopping during the holiday season because of some instances -- but from a customer's POV, we're all put in a situation where we're multi-tasking, and that includes food service.

(Reply to this) (Thread)
Stiffing Your Server
[info]springs1
2006-11-25 02:13 pm UTC (link)
"I've had instances where the waitress DESERVED to get stiffed on a tip (i.e., waitress accidentally poured water on my wife."

How can you stiff a waitress just for pouring water on your wife by accident as long as she apologized? That's a bit HARSH don't you think?

"food was terrible (read: shrimp dejonghe should never be drowned in sherry)"

That sounds like it was the "COOK" that made it terrible. If it was the "COOK" that made it terrible, HOW can you BLAME the server unless the food looked wrong when it was brought to you? You seem a bit harsh on stiffing servers. I've stiffed a server for overcharging me almost $11 on my credit card because he NEVER ONCE APOLOGIZED. That's a REAL REASON because it was STEALING, but spilling water and the food not "TASTING GOOD" aren't reasons to completely stiff a server. You act like I am harsh, I think you are. I wouldn't stiff someone for spilling water. Especially if was cold water. It's water, not to end of the world. If it's coke, it sucks, but it's an accident. If they apologize, they'll get a tip. You are being unreasonable not to tip a server for these issues. You said they didn't want to recook the food, well, that could be the COOK'S REFUSAL, NOT the server. Do you know the difference between a "COOK'S MISTAKE" and a "SERVER'S MISTAKE?"

(Reply to this) (Parent)
Refills - [info]springs1, 2006-11-25 02:25 pm UTC

[info]aussieidiot
2006-11-26 11:16 am UTC (link)
I think it's PATHETIC if the customer knows more than the wait staff about the prices. I have also had a couple of servers charge me $0.04 over the price it stated on the menu for an item.

Four cents. You're upset over four cents?

(Reply to this) (Thread)
Overcharge
[info]springs1
2006-11-26 07:53 pm UTC (link)
"Four cents. You're upset over four cents?"

OF COURSE, it's the SAME AMOUNT OF WAIT to get 4 cents back as it is to get 4 dollars back. Yes, I am deciding to get my money back, but I am NOT going to let the server and the managers STEAL from me. Of course I am mad about the fact that the LAZY SERVERS AREN'T TAKING THE ***EFFORT*** TO MAKE SURE THE PRICE IS CORRECT. THAT PISSES ME OFF THAT THEY DON'T CARE IF THEY OVERCHARGE A CUSTOMER, NO MATTER HOW MUCH IT IS!

(Reply to this) (Parent)
You madam are just a bitter crabby bitch
(Anonymous)
2006-11-26 12:16 pm UTC (link)
Was it because Daddy never said hi that made you a bitchy old woman? Or is it because when you fit into that dress you had in 1992 you realised that you're so pathetic you've kept a dress for 14 years and realised you're single, in your 30s and stuck in a dead end job? Or is it because that cute guy on the high school football team never even wanted to be 'just friends' when he realised you had the personality of a rock and decided to go for the hot slutty girl instead, not just because she was hot and you were a size 16 (Which explains why you still fit into that old dress, you lost all that weight and then put it back on after all that comfort food at McDonalds) but it's because she at least had at least a hint of personality?

Actually it's not important is it? You've found meaning bitching about how the world doesn't revolve around you.

(Reply to this) (Thread)
Re: You madam are just a bitter crabby bitch
[info]springs1
2006-11-26 07:45 pm UTC (link)
"Was it because Daddy never said hi that made you a bitchy old woman?"

NO, he is a great father and spent quality time as most father should with their daughters.

"Or is it because when you fit into that dress you had in 1992 you realised that you're so pathetic you've kept a dress for 14 years and realised you're single, in your 30s and stuck in a dead end job?"

For one thing I am MARRIED since 2002, 29yrs old and I do like what I do as far as my job goes. I've kept that dress because I STILL LOOK SEXY IN IT YOU IDIOT! It's off the shoulders and looks HOT still on me. I am betting YOU are the one that's just JEALOUS that YOU can't fit into clothes that long again. It's really hilarious to see you are talking about issues that have NOTHING to do with restaurant service.

"Or is it because that cute guy on the high school football team never even wanted to be 'just friends' when he realised you had the personality of a rock and decided to go for the hot slutty girl instead, not just because she was hot and you were a size 16 (Which explains why you still fit into that old dress, you lost all that weight and then put it back on after all that comfort food at McDonalds) but it's because she at least had at least a hint of personality?"

You are REALLY STUPID. I am the SAME WEIGHT as I was in high school, 90lbs-92lbs. The highest I've EVER gotten was in 1999 when I was in college at 106lbs. At the height of 5'0", even at 106lbs isn't even chunky, much less fat. As far as a football player goes, I didn't date a lot of people in high school, because I was shy and I did have a STEADY relationship for a year and four months in high school.

"You've found meaning bitching about how the world doesn't revolve around you."

The world DOESN'T revolve around YOU either you BITCH!

(Reply to this) (Parent)(Thread)
Re: You madam are just a bitter crabby bitch - (Anonymous), 2007-01-05 04:01 am UTC
Re: You madam are just a bitter crabby bitch - [info]springs1, 2007-01-06 01:42 pm UTC
Just a couple of thoughs...
[info]bazaby1985
2006-12-07 08:07 am UTC (link)
You've mentioned Red Lobster in several of your comments and this has perked my attention. You see, I am a waiter at Red Lobster and have been for quite some time now. If you just so happened to grace my presence one night, I would great you warmly, treat you fairly, and do my absolute best to make your experience in my section enjoiable. That being said, I must bring up a few things...

We are a casual dining restaurant. Do you ever casually dine? I like to joke around and have fun with my tables on occasion. If I were to attenpt such an action with you, would this be an untippable offence? If I were to off-handedly ask your opinion on a sports/weather/political issue in an attempt to make our interaction, while short, at least somewhat memorable, would this negitively effect my tip? I'm not immediately running off to perfectly fill your order, but I am trying to enjoy your presence and likewise hope that you enjoy mine.

I have waited tables for five years now and I must impart to you that you (and those like you) are in a heavy minority. The vast remaining population recognizes that I am just a human who will try his very best to serve them, but might make a mistake or two along the way. I am not going to change my waiting habits to please a select few when there are so many other reasonable people out there interested in and regularlly requesting of my current level of service. While I understand that it's my job as a waiter to serve you as the guest, you are still no better a human than I am. I would treat you as I would treat myself, my family, my regulars, or my friends. I don't know what in your past has jaded your life in such a way as to effect your psyche as it has, but I recommend seeking help.

For the enjoyment of your future dining experiences, I implore that you reevaluate you standards. Maybe instead of being so demanding you could be a bit more thankful for what you have and what America is able to provide for all it's citizens. I spent the summer doing humanitarian work in Mexico and just those couple of months opened my eyes up to how well we really have it here and how thankful I should be for everything I have. Please consider others, ma'am. The world does not revolve around you.

Thank you for your time.
~Gabe

(Reply to this) (Thread)
Most People HATE CHATTY SERVERS-Part 1
[info]springs1
2006-12-09 09:11 pm UTC (link)
“Do you ever casually dine?”

Twice a weekend.

"I like to joke around and have fun with my tables on occasion. If I were to attenpt such an action with you, would this be an untippable offence?" If I were to off-handedly ask your opinion on a sports/weather/political issue in an attempt to make our interaction, while short, at least somewhat memorable, would this negitively effect my tip? I'm not immediately running off to perfectly fill your order, but I am trying to enjoy your presence and likewise hope that you enjoy mine.”

No, but your tip would be lowered due to you not "CARING" about my "HUNGER", ONLY about chit-chatting. It's your "JOB" to do your "JOB", NOT TO MAKE JOKES. People want to be left ALONE in restaurants for the MOST part. Sure, you may find an occasional person that wants to chat, but think about it, I am pretty sure when you have brought a date out to eat that you didn't want to be interrupted by the server's chit-chat? If you did, you are RARE! Think about "WHY" people are dining out in the first place? They are dining out to "EAT" good food and be with the person or people they are "WITH" at the table. They are **NOT** there to make friends with you. That's what a "BAR" is for. Chit-chatting is acceptable a “BAR”, but NEVER at a table or booth at a “Restaurant.” You SHOULD be ***IMMEDIATELY*** getting soft drinks and putting in mixed drink orders into the computer. You should IMMEDIATELY put food orders into the computer so the cooks can **KNOW** about the orders. Some other customers at another table get their order in before Jane Doe’s table because of a chatty server like you that could have beat that other server to the punch by putting Jane Doe’s order into the computer BEFORE that other server had a chance to. Because of you, the cooks have another party’s food to make BEFORE Jane Doe’s table because of YOUR SELFISH CHIT CHAT AND INCONSIDERATTION FOR PEOPLE’S WAIT TIMES. WHY DON’T YOU THINK OF THAT, HUH? WHY?

I had a time when my husband and I waited 15 minutes to be seated at Applebee's only to be DELAYED EVEN ***LONGER*** to order our drinks and food because the INCONSIDERATE WAITER asked us a couple of questions when he greeted us. He asked(we are from Louisiana just to let you know and it was Mardi Gras day 2003 approx. 5p.m.) almost like this: "What did ya'll do for mardi gras? Go to any parades?" We don't do parades anymore my husband and I since we were kids. The last time I went to a parade was when I was a teenager. I don't care to answer that crap and "WASTE VALUABLE TIME FOR MYSELF AND OTHER CUSTOMERS". I just wanted to********ORDER******. I was HUNGRY and I REALLY DIDN’T CARE TO KNOW THIS GUY. We already had to wait 15 minutes just to get a table, that’s PLENTY ENOUGH TIME TO WAIT. I don’t need the waiter delaying my food and drinks MORE. WHY BE SO UNCARING ABOUT PEOPLE’S HUNGER? If you want to chat, at least have the COMMON DECENCY to put the orders in FIRST, I mean really. People go to EAT, NOT TO CHAT WITH THE WAIT STAFF! We were HUNGRY, does that mean “ANYTHING” to you? WHY DON’T YOU CARE ABOUT OUR WAIT FOR OUR FOOD AND DRINKS?

(Reply to this) (Parent)(Thread)
Re: Most People HATE CHATTY SERVERS-Part 1 - [info]anothertwoam, 2007-06-20 05:19 am UTC
Re: Most People HATE CHATTY SERVERS-Part 1 - [info]springs1, 2007-06-23 12:32 pm UTC
Most People HATE CHATTY SERVERS-Part 2 - [info]springs1, 2006-12-09 09:13 pm UTC
Most People Hate Chatty Servers-Part 3 - [info]springs1, 2006-12-09 09:16 pm UTC
Most People Hate Chatty Servers-Part 4 - [info]springs1, 2006-12-09 09:17 pm UTC
Re: Most People Hate Chatty Servers-Part 4 - [info]wandering_fool, 2006-12-09 09:28 pm UTC
Re: Most People Hate Chatty Servers-Part 4 - [info]springs1, 2006-12-09 09:39 pm UTC

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