Drugs and Butter ([info]anarchivist) wrote in [info]ann_arbor_ypsi,
@ 2003-12-07 15:44:00
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BOYCOTT THE DEL RIO!
Forward widely - from what I hear there will be a picket tonight... Also, I got this information from one of the chief people involved with the boycott, who was fired after working there for nearly 9 years. In other words, don't contact me, use the info at the end.

Dear friends of the Del Rio,

I know that many of you, like myself, consider yourselves "regulars" at the Del Rio. We go there to relax, for affordable eats, for camaraderie, for the funky art, and for conversation with friends and servers. In some cases, our kids have grown up there. Sadly, our "home away from home" is being taken away from us. Terrible changes are happening at the Del Rio. Another Ann Arbor community institution is dying; one of our favorite hangouts is being killed.

One of the factors that gave the Del Rio its special appeal was that the Del Rio Workers were able to cooperatively manage the business's daily functions with dignity. But now the collective has been dismantled and has been replaced with a repressive, top-down management structure.

A "memo to all staff" hangs on the kitchen wall. It reads: "A positive attitude about your job and the Del Rio in general, is important. Failure to represent the Del Rio in a positive way to customers and other employees WILL RESULT IN IMMEDIATE TERMINATION."

If you drop by the Del Rio now, you will notice a change. A broken spirit. An atmosphere of fear. Familiar faces are absent. This is the "New Del Rio."

This end of the collective was announced in September, coinciding with the arrival of Karen Piehutkoski - a new part owner of the establishment. Karen is also the owner of Kilwin's. The transition has been cruel, uncaring, and ugly. In the new and shifting context, the staff have sought to keep their jobs, their livelihoods. But the "new" bar's policy is to abuse and mistreat staff - some of whom have been there ten years or longer - in attempts to force them out. Systematically, the most dedicated employees are being fired (and banned from the Del!) without cause. Throughout the fall, seven employees have been fired and ten more have quit due to harassment, disgust, and emotional pain. The owners refuse to explain their actions.

As these nefarious trends continue, we all lose. The "new Del Rio" that is shaping up is one that you will not recognize. But together, we may be able to reverse the changes and save the Del Rio.

We ask that you do the following:
1. Copy this letter and send it to every Del Rio patron you know.
2. When Del workers picket, join them on the line and do not enter the restaurant.
3. Call the owners and tell them that, as a dedicated patron, you won't continue spending your money at an establishment that treats its workers like shit.

Ernie Harburg: 212-777-8917; ernie@yipharburg.com
Rick Burgess: 734-761-7770 (h)
Karen Piehutkoski: 734-761-7770 (h); 734-769-7759 (Kilwin's)

4. Whenever you take these actions, send an email to delroids@riseup.net - in this way, the workers will know they're being supported. You can also send inquiries about the status of the workers' situation to this email.



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(Anonymous)
2003-12-07 01:21 pm UTC (link)
If those staff members that have been there so long hadn't been so damn rude and concieted towards me over the years I might feel some sympathy for them, but i have to say I don't. The last time i went there about 3 years ago, it was 6 in the evening, the place was nearly empty. They told me it would be a 20 minute wait, uh... ok... and we'd like to ask you to wait outside. After such treatment I have no interest supporting the establishment old or new in any way what so ever. Can anybody say karma ?

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[info]anarchivist
2003-12-07 01:22 pm UTC (link)
No, I can't, actually.

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[info]crankyasanoldma
2003-12-07 02:08 pm UTC (link)
That's how it was eight years ago. The people at the door took themselves so damned seriously; they were so arrogant. No, you may not step foot into the place. No, you may not point out a good table. No, it is I, Keeper of the Door, who will tell you when to sit, and how to sit. Now remove yourself to the sidewalk while I debate the merits of your presence in this establishment. The only thing I liked about it is the bathroom graffiti. My friends and I stopped going there back then and haven't been back since.

Maybe it's gotten better (and then worse?) since then.

I wish whoever had written this letter had provided some details. This is not an issue I'm going to be a part of, but if circumstances were different I'd want to know a lot more than treatment is "cruel" and the ethos is "different than it used to be." It's not as compelling--nor as credible--without details.

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[info]anarchivist
2003-12-07 02:58 pm UTC (link)
It's my understand that they've prepared a longer statement or they're in the process of doing so, but I think the fact that seven people have been fired this fall speaks a lot of the present situation.

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[info]fagzukka
2003-12-07 02:16 pm UTC (link)
can't say karma. this is beside the point, but karma is a concept for people who can't handle living without jesus.

that aside, i've gotten awful treatment at the del rio before, being cut off before having a single drink (or any drinks anywhere else) because one of the servers didn't like me and the people i was with.

this is shitty treatment, but it doesn't say anything about the del's great business structure. the co-op model was what made the del fun. would you go to the fleetwood if the servers were never bitchy, insulting, rude, and bawdy? i wouldn't. similar casual fun is what always brought me back to the del. it gets tiresome being served by robots, i mean... what is this, the united states or something?

i passed the letter on. but who wrote it?

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[info]anarchivist
2003-12-07 02:30 pm UTC (link)
I received a paper copy from someone who was one of the individuals fired - a server that I maintain has never been rude and has given me such consistently good service that I often give her 50% tips. I've gotten shitty service at the Del too, I've been treated shitty by door, but that really doesn't matter. The fact is that owners pulled some fucked up shit; the entire staff is practically new. My guess is that the letter was collectively written by the disgruntled staff.

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(Anonymous)
2003-12-20 12:03 am UTC (link)
Karma as an ideology has been around a lot longer than Jesus, so I'd say it was the other way around.

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[info]fagzukka
2003-12-22 10:36 am UTC (link)
yeah? if you were born in india, or japan, or any culture in which the ancient doctrine of karma was a deeply embedded trait, then i guess what you say here would be valid. i'm talking about people born and raised in cultures where this is not the case, who then grow up to reject the deeply embedded theologies of their childhood only to 'borrow' its equivalent (equivalent in psychological, emotional, theological function) from a culture they don't live in. the cookbook for bullshit is many volumes, its recipes diverse.

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[info]toho
2003-12-07 03:13 pm UTC (link)
It's fascinating how some people are unable or unwilling to differentiate between the problems of a social structure and the problems of interpersonal relationships. More to the point, this is obviously an issue which pertains to how Del Rio's entire staff is structured, and the distribution (and abuse) of power within that structure.

I can think so-and-so is a complete asshole, but that doesn't mean he/she deserves to work in an authoritarian environment or that everyone in his/her position deserves it, asshole or otherwise.

That said, I've never been to Del Rio, but the same logic applies elsewhere.

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[info]crankyasanoldma
2003-12-08 06:14 am UTC (link)
Thanks for your inspiring confidence in my intellectual abilities. I never said they 'deserved to work in an authoritarian environment.' I merely said it was a unpleasant place to be, as a customer, eight years ago.

I can't speak to the work environment. Not only have I never worked there, but I also have not heard both sides of the issue, nor an objective assessment of the situation. With my weak, limited grasp of concepts, I find I need information before coming to conclusions.

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[info]toho
2003-12-08 10:00 am UTC (link)
The statement about an authoritarian environment was used only to demonstrate that the issue at hand is not related to how arrogant or elitist anyone at Del Rio might be.

In your original comment, you only referred to how you were treated as a customer eight years ago. That has nothing to do with the contents of the letter; I was only trying to point out the distinction.

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[info]wisn
2003-12-07 04:58 pm UTC (link)
I've hit the Del sometimes regularly, sometimes irregularly, for the past dozen years and it's always been a favorite of sorts. It had more funk than everything on Main Street combined and the food was good and cheap and generous, which was a plus in the days I was scraping by. You could count on the PA being controlled by somebody who could tell Bill Evans from Gil Evans. There are people in San Francisco who've asked for shipments of the garlic salsa puree.

One friend summed up the personality of the place: "Service with a snarl." I'd never been treated badly there but almost everybody I know's had one bad night and it's never been enough to keep everybody away for long. Years ago you could usually count on one visit ending with a long wait for your second beer or a badly-added tab. If the bartender wanted to listen to the same Grateful Dead concert tape on loop, there was nothing you could do about it. The food was always reliable, though. Funk does not come in pre-measured mylar-bagged portions from a factory in Indiana, it can't be homogenized, summarized in a mission statement or codified for reference in a three-ring binder.

For the past few years, the service has improved. I don't know if this is because I'd cleaned up my appearance and begun looking like somebody who wouldn't skip on the bill or if the staff at the Del had decided to tighten up. When I had out of town guests we'd almost always rendezvous at the Del. Not one of them had left with a bad word to say about the place, and I'd been able to prove that there was still a corner of Ann Arbor that had not been swept clean, Disneyfied, chain-managed and blanded to death.

It's just gotten harder to prove to visitors that Ann Arbor doesn't suck.

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This does susck
[info]leighton
2003-12-07 05:39 pm UTC (link)
That there's even the implication of probelms hurts. Does this mean everyone will move over to Old Town?

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Re: This does susck
[info]anarchivist
2003-12-07 05:46 pm UTC (link)
i'm hopefully gonna be able to make the shift over to sidetrack, because i hardly go there enough and it's stumbling distance from my house. it's sad because i totally dig the tempeh burgers at the del.... i guess sidetrack's will have to do, but they have fries as well

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Re: This does susck
[info]leighton
2003-12-07 05:50 pm UTC (link)
I have to say - Side Track is cool, but Del Rio is (was?) cooler. Food is improving at the Side Track and it is an institution for them early drinkers who are past breeding or aren't into kids.

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Re: This does susck
[info]anarchivist
2003-12-07 05:55 pm UTC (link)
yeah, i am going to miss del rio if it doesn't change. when the changes first started i didn't know all the background, and i thought they were just putting some stupid items on the menu.

one thing that would be rad is if sidetrack would stop putting yogurt in their hummus for all them vegans.

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Re: This does susck
[info]fagzukka
2003-12-22 10:38 am UTC (link)
man, have you ever had the blue hen salad at sidetracks? heaven. best to go when the train rushes by, but you probably know that.

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don't know
[info]atothek
2003-12-16 10:38 am UTC (link)
I have to say that I feel torn. On one hand, I have been treated badly by staff every time I've gone to the Del, not just on an occasional bad night or when I looked more or less clean-cut. I was given the distinct treatment that I was not part of the in-crowd and not welcome. Most of the people I know agree and wouldn't go to the Del for that reason. Ann Arbor in general has some pretty bad service, but the Del was regarded as really being the worst. It is not a good way to run a successful business.

On the other hand, I still went on occasion in spite of the bad treatment because I really liked the menu and the prices were good. I was pretty bummed when they stopped being open for lunch. It was a good little hangout and it sounds like the new owners are handling things really really badly. Their tactics are putting out more bad feelings and ill-will than the bad service ever did. Changing a work environment in a radical way should never be done through a memo. You owe it to every employee, especially long-standing employees, to have a face-to-face conversation with each person to talk about the changes you'd like to see and make sure everyone is involved. It's about treating people with respect and decency, even if in the end nothing improves and you do have to let some of them go.

So I'm torn. I think that even if you have a job for a long time, you shouldn't expect to keep it no matter how badly you treat people. But it sounds like the new owners are behaving like real assholes who frankly have more options in life than the people that they fired, and should be able to behave more professionally.

I just think it's a real shame that there was a chance to improve things at the Del to the point where I actually would want to go more often, but they've bothched the whole thing.



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