Alright!! Let’s talk...

The Phone Call with Neil from Square-Enix

As a lot of you know [now], I made contact with Neil, the guy responsible for those replies we get from the Support address. He wanted to explain the KH2FM+ situation to me. You can see those emails here. we made arrangements to talk today via phone, and I’ve just finished talking with him.

I’m enlightened and thrilled.

”The List”
The list was put together by Neil for interest, to gather names. For whatever reason, this wasn’t going to work.

North America and the Mixes
The first game was not brought over because they believed that selling the American version to North America again was pointless. True, KH2 FM isn’t much different from the first, but it’s Re:COM that’s giving it the best shot of being brought over.

He thinks that KH2FM+ should come, and he says that all his coworkers and higher ups all want it to come too. So they’re in the same boat as us, really.

This Campaign
I’ll say this first - he DOES read this livejournal community. He knew livejournal before I even brought it up. Oh ho. They walk among us, people. They just aren’t allowed to reply.

They’ve been getting huge numbers of email - he described it as “Extravagant”, and while the figures I’ve been told before - 150k - were off, he says there’s no true way to track the sheer number of emails that have been sent. Shortly put, yes, it is in demand. Great demand.

And it’s all going to the Marketing Department, and is going to be shipped off to Japan. They are currently waiting for the reply from Japan, but he made this very, very clear to me:

While there is no definite “yes” [yet], there IS NO SOLID NO YET.

Square-Enix is still considering this, and there has been no final decision on whether it’s leaving Japan or not.

The SCEA
He didn’t actually bring up the SCEA with me - I brought it up first, and he had seen it come up here already. He said that the SCEA is not likely to be a problem. Then he put me on hold to go talk to the higher ups about the SCEA thing. Apparently, that’s a Sony-Square-Enix relationship problem. Higher ups didn’t believe it would hold titles back.

(And the hold music is freakin’ sweet :) )

Support
He has my email and number set aside so he can contact me if he does get a solid reply from Japan. Apparently, I’ll be the first to know anything new on Final Mix+, and you guys know the first people I head to are you guys. So I promise we’re in good hands!

He said that some people on board mentioned that it’s a prewritten response, from Support - they are generally NOT prewritten. They have a basic mail and then he tailors the reply to the individual. He has no way of typing out every single email - “my fingers would fall off” but he does try. Neil is there for customer support, five days a week, can tell us anything. He wants to make his replies more personal, though, to cater to the people writing.

That said, he said I shouldn’t discourage you guys from writing, but we probably shouldn’t be spamming. :) Don’t spam, guys.

Conclusion

Cheer, yippee, hurrah, and cross your fingers, my dears :) Spread the word, if you please - we're not done this yet, and there's still hope. They're always hope.

Much much much much MUCH thanks to our hero, Neil. It means the world!